Effective Management Strategies for The Cleaning Company Report

This report provides a comprehensive analysis of management practices, organizational structure, and communication strategies tailored for a cleaning company. It begins by examining the day-to-day operational management, highlighting the roles and responsibilities of managers, and detailing the four essential management functions: planning, organizing, leading, and controlling. The report then proposes a flat organizational structure for the company, emphasizing its advantages in terms of employee empowerment and efficient communication. Furthermore, it delves into organizational culture models, specifically recommending a role culture for the cleaning company to foster specialization and brand image. Finally, the report explores effective communication strategies, including verbal, written, and non-verbal methods, and underscores the importance of open communication and multiple communication channels to improve employee engagement and overall operational efficiency. The report is contributed to Desklib, a platform providing AI-based study tools.

Running Header: Understanding Management
:
Understanding Management
Authors Name
Authors ID:

Understanding Management
Contents
Task 1..........................................................................................................................................................3
Managing the day to day operations of business activities......................................................................3
Task 2..........................................................................................................................................................4
An organizational structure for the cleaning company.............................................................................4
Task 3..........................................................................................................................................................5
Models for organizational culture............................................................................................................5
Task 4..........................................................................................................................................................7
Strategies for effective communication...................................................................................................7
References...................................................................................................................................................8

Understanding Management
Task 1
Managing the day to day operations of business activities
The term manager has been considered as a job title that has been used in an organization for
denoting an employee who is liable for acting on some of the prescribed roles and
responsibilities for leading the functions, other employees, and departments. The manager is an
authority that is nominated and appointed on a particular level on in the organizational structure.
The individuals who are having a job title of manager have diverse job duties and responsibilities
and the same are described as follows:
 On the basis of the survey, it has been defined that the management is the obligation for
the performance of the group of individuals within the business organization.
 A manager is also held responsible for monitoring and leading the group of people.
 Most of the controlling powers reside in the hands of the managers and hence all the
decisions are taken by them.
 Developing a safe and friendly working environment for the subordinates is one of the
integral roles to be played by the managers.
The below mentioned are the four basic functions that involve the basic business practices for
developing the management process:
 Planning: Planning means establishing the objectives and goals of the business
organization and making decisions for attaining the same. In The cleaning company, the
planning process is considered as a process of decision making in which the goals and
setting of the course of future actions and establishing alternatives for attaining them is
done. A plan will be aiding the business firm in increasing the effectiveness of overall
process and operations.
 Organizing: Organizing is the process of making or developing plans move closer to
realization. Once the manager is done with the establishment of plans the next step of the
manager is to organize the required sources for executing the operations. This process
includes determining the business practices and resources to be assembled and
coordinated.

Understanding Management
 Leading: One of the most empirical tasks for any of the manager is to lead the
workforce. Skills for stimulating the individuals or the teammates for attaining a specific
task is the process of leading (Luthans and Doh, J2018). The managers of The cleaning
company are required to provide appropriate guidance to the employees for increasing the
effectiveness in productivity.
 Controlling: Scrutinizing the progress towards the objectives in the process of
controlling and measuring the performance, comparing with the current performance and
correcting the deviations are the basic roles performed under this concept.
The managers are required to perform all of the above-mentioned management functions with
the best level of efficiency for bringing the desired level of outcomes. The first role is planning
and for which the managers in the cleaning company can conduct the monthly meeting for
developing plans. The second function that is required to be executed by the managers is to
organize the sources that will be used while executing the operations. The management
authorities are required to perform the leading functions effectively so as to ensure the team
efforts are directed in a right direction. The last functions is controlling the operations and the
other business practices so as to make the employees deliver the desired outcomes.
One of the basic criteria through which the managers of the cleaning company will be
consistently delivering exceptional customer service is developing a feedback recognizing
procedure (Pesina and Solonchak, 2014). Under this, the managers will lead and guide the
teammates for prioritizing the queries and problems of customers and solving them ASAP basis.
This will be aiding the managerial authority in delivering the desired services.
Task 2
An organizational structure for the cleaning company
The term organizational structure is the typical hierarchical arrangement of the lines of
authorities, obligations and communication process executed within an organization.
Determining how the obligations are assigned coordinated and controlled and also the process of
flow of information between the different levels of an organization is the basic role of
organizational structure. There are various types of organizational structures that can be adopted

Understanding Management
by the cleaning house in London. The hierarchy, flat, functional and divisional, line organization,
line and staff organization, are some of the most recognized structures of the organization.
Having an appropriate organizational structure is very much essential for a growing
business corporation. Organizational structure provides guidance to the individuals by laying out
the official reporting relationships that are governing the workflow of the entity. A flexible
medium of growth will be offered to the individuals of the firm. Without a formal organizational
structure, the employees won/t be able to know to whom officially they are required to report.
This will develop a strict and organized working environment
A flat organizational structure is the best option for the cleaning company. As this
structure has few levels of management between the executive level and the front line staff. This
structure will be advancing the productivity by empowering the employees to take decisions on
their own. Communication process also occurs easily and thus aids in rapid changes and
resolutions of conflicts.
This structure has been recognized as one of the most cost-efficient methods for any of
the business firm. It has also been observed that the employees are found more adaptable and
show a positive attitude towards this structure. Open collaboration and collaboration are the two
most significant benefits gained after the entity is making adoption of this structure.
Task 3
Models for organizational culture
Values, beliefs, and norms that are held liable for stimulating the behavior of individuals
within the business corporation are considered as the management culture. On the basis of the
research, it has been analyzed that the concept of management culture has been recognized as
one of the empirical factors of the Pyramid of organizational development that is a great
contributor in the success of the firm (Managementstudyguide 2018). Management culture is
considered as one of the most significant components that aids in creating the brand image of the
enterprise. The culture aids in shaping the ways or the methods in which the workforce is
communicating and they remain motivated and loyal towards work. Moreover, the culture
cultivates a sense of belonging and this develops an emotional connection for with the entity.

Understanding Management
On the basis of the research executed by Charle’s Handy, it has been evaluated that the
organization is a setup where the individuals indulge together for the attainment of a common
goal (Mgtsystems 2012). According to the Charle’s Handy model, there are four types of culture
followed by the various organizations that are mentioned below:
 Power: Under this culture powers and authorities reside under the management hands
and special privileges are also enjoyed only them. The employees do not have freedom of
expression and share their ideas.
 Task culture: The team developed an organization for accomplishing tasks and targets
and solving issues are considered as to be following the task culture.
 Person culture: The firms in which the workforce considers their value greater than that
of the organization, such organization is following person culture.
 Role culture: On the basis of the expertise and specialization roles and obligations are
delegated under the role culture.
On the basis of the research, it has been analyzed that the role culture is the best option that
can be adopted by the cleaning house in London. The business entity has various hierarchical
levels and diverse range of staff working on the different levels (Mgtsystems 2012). And as per
the role culture, the roles and obligations are prescribed as per the expertise and specialization.
For instance, the staff that specializes in maintaining equipment’s will be assigned the role of
handling them.
The culture will be aiding cleaning house in London in the development of brand image and
that is one of the most significant elements of success. Culture develops an emotional attachment
to the employees and makes them motivated and loyal. This will bring an increase in efficiency
and effectiveness of the outcomes.
Task 4
Strategies for effective communication
The process of communication has been defined as the sending and receiving the data
between two or more individuals (Burgoon, Guerrero and Floyd, 2016). The person sending the
message is the sender and the individual receiving the message is the receiver

Understanding Management
(Managementstudyguide 2018). There are various forms of communication and the concept
plays a crucial role in transferring data from one level to another within an organization (Kurtz,
Draper and Silverman, 2017). Mainly there are various forms of communication that can be
adopted by cleaning house London and the same are as follows:
1. Verbal
2. Written
3. Non-verbal
Communication will enable the managers to motivate the employees by clarifying and
informing the appropriate data (McQuail and Windahl, 2015). An effective communication
process will be proven as a source of information for the organizational teams and that will be
used in developing decisions. A well-informed employee will have a better attitude towards work
and thus communication plays an integral role in altering individual’s attitudes (Habermas,
2015).
Developing an open communication environment in which each and every individual is free
to share ideas and express thoughts (Reddy 2016). Developing and employing inclusive
communication strategy can also be proven beneficial for the firm as in this strategy the
employees will be made involved in the process of decision making and that will motivate the
workforce (Berger, 2015). Moreover, employing multiple channels of communication will be
aiding the process and will also be proven beneficial for the firm (McNair, 2017).

Understanding Management
References
Berger, A.A., 2015. Media and communication research methods: An introduction to qualitative
and quantitative approaches. Sage Publications.
Burgoon, J.K., Guerrero, L.K. and Floyd, K., 2016. Nonverbal communication. Routledge.
Habermas, J., 2015. Communication and the Evolution of Society. John Wiley & Sons.
Kurtz, S., Draper, J. and Silverman, J., 2017. Teaching and learning communication skills in
medicine. CRC press.
Luthans, F. and Doh, J.P., 2018. International management: Culture, strategy, and behavior.
McGraw-Hill.
Managementstudyguide, 2018, Charles Handy model of organization culture, Assessed on 14th
March 2018, .
Managementstudyguide, 2018, Importance of communication in an organization, Assessed on
14th March 2018, .
McNair, B., 2017. An introduction to political communication. Taylor & Francis.
McQuail, D. and Windahl, S., 2015. Communication models for the study of mass
communications. Routledge.
Mgtsystems, 2012, Culture management, Assessed on 14th March 2018, .
Pesina, S. and Solonchak, T., 2014, June. The Sign in the Communication Process. In
International Science Conference: International Conference on Language and Technology (June
19-20). World Academy of Science, Engineering and Technology. International Science Index
(Vol. 8, No. 6 Part XI, pp. 1021-1029).
Reddy, C, 2016, 15 strategies for effective communication in an organization, Assessed on 14th
March 2018, .