Analysis of Client Lending Requirements: Finance and Mortgage Broking

This report provides a comprehensive analysis of the processes involved in finance and mortgage broking, focusing on client interaction, data collection, and loan structuring. The report details the steps involved in understanding client requirements, including active listening, asking appropriate questions, and building rapport. It outlines the importance of interpersonal and communication skills in gathering accurate information and providing suitable financial advice. The report also covers data documentation, risk assessment, loan option presentation, and adherence to regulatory guidelines. It emphasizes the importance of transparency, providing clients with all necessary information regarding loan terms, fees, and potential risks. Furthermore, the report highlights the need for alternative solutions and the ability to address client concerns effectively, ensuring a high level of client satisfaction and ethical practice within the finance and mortgage broking industry. Finally, the report provides a list of references used for research purposes.

Running head: DIPLOMA IN FINANCE AND MORTGAGE BROKING
Diploma in Finance and Mortgage Broking
Name of the Student:
Name of the University:
Author’s Note:

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DIPLOMA IN FINANCE AND MORTGAGE BROKING
Assignment 3
Question
No
Question Detail
1. The collection of the data that is required when establishing the complex
lending requirement of the clients is undertaken by initially addressing the
services that are provided by the organization. The various kinds of services
that are offered by the organization is mentioned to the client so that the client
can accordingly choose the service that they require in order to fulfil their need
and desire.
In order to have an understanding of the requirement of the client, one needs to
listen to the objectives and the queries of the client and accordingly ask
questions to the clients with the help of simple questions that would be helpful
for the client to understand (Krainer, & Laderman 2014). The questions are
asked on a peaceful note so that the client feels comfortable and provides data
that is true and authentic. This kind of technique is helpful in creating an
environment with the help of which a good bonding among the client and the
executive can be maintained.
The language that is used in order to communicate with the client is simple and
clear and the language used is the general language with the help of which any
kind of cultural differences can be mitigated and the client has a sense of relief
and satisfaction.
The interpersonal skill plays a vital role with the help of which personal and
professional relationship can be maintained. It is essential to understand the

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emotional issues of the client and thereby understand what sort of questions and
advices would be given to them in order to satisfy them and fulfil their desire
(Dagher, & Sun 2016). The interpersonal skill even assists in creating a rapport
so that the client feels free to share any personal and hidden information that
the client feels not to share and thereby collecting data that is effective for
giving out the authentic advice to the client. The communication skill and the
level of professionalism aids in communicating the services that are offered and
the demand of the client so that effective level of advises can be given. The
client is even given an assurance that they would be in touch with the client
during the entire course of the broking process and thereby all their issues can
be answered and the lending requirements can be fulfilled.
2. The interaction that has taken place with the client needs to be recorded and
documented with the help of which the data can be looked upon when required
at any given course of time. A proper template is used during the initial
interview in which a series of general questions is maintained and accordingly
the answers are jotted down (Harrison, & Seiler 2015). The requirement of the
client that are new are recorded in the end of the template so that fresh and new
ideas can be obtained. In case of telephonic conversations, the conversation is
recorded with the help of recording tools and thereby a process is generated for
the vital incorporation of the desires of the clients. The documentation that is
collected is undertaken by taking help of technological tools and excel
spreadsheets and accordingly all the data are stored in a precise manner.
The structure of the loan and the suggestions that would be given to the client

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are provided according to the company process and guidelines so that a specific
template and regulation is maintained for the recording and the documentation
of the interview with the client and the recommendations given to the client
(Bratt, & Immergluck 2015).
3. The research that is undertaken is based on the complex broking solution in
accordance to the needs of the client. The features of the objectives of the client
have been explained in a precise manner along with review and clarification of
the same with the help of which the proper investment suggestions can be given
to the client. The scenario of the client is ascertained in order to have an
understanding of the needs of the client and have knowledge about the
limitations and opportunities associated with the client and accordingly plan
strategies with the help of which proper advises can be given. The loan
structure of the client is given with the assistance of existing standards by
considering the various external factors that can have an impact on the financial
issues (Ambrose et al., 2016). The broker needs to go through the Tier One
Adviser of the client in cases of financial advises given to the client by the
financial adviser. The recommended loan structure are structured, assessed and
measured with the help of which the options that are not suitable can be
neglected in compliance with the relevant acts. The options that have been
suggested are evaluated with the help of which objectives of the client can be
attained. The information is shared and the solutions are understood so that
quality service can be given.
4. The explanation and the recognition of the risk is understood with the help of

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which categorisation of risk is undertaken in order to ascertain the extent of
risk. The extent of risk is understood by taking assistance of the risk assessment
tools and thereby communicate the elements of valuation outcome of the client.
The adverse valuation that have been recognised are addressed in order to have
an understanding of the pertinent issues and mitigating the same. The risk
probability with the loan structure of the client is even projected and thereby
impact of the same can be understood. The identification of the risks and the
suggestions of the company is undertaken in accordance to the government and
the industrial requirements and ethical and the professional codes with the help
of which the recommendations provided are true and fair and would be
according to the industrial standard (Collins, & Urban 2015).
5. The loan option to the client is presented in such a manner such that all the
aspects of the loan option can be provided. The benefits, disadvantages along
with the financial implications are expressed to the client in so that they are
well aware of the loan scenario and later on cannot complain about the same.
The commission and the fee that is charged by the broker is given and is
generally 2% of the overall loan and this amount is paid in the bank account.
The lender scenario that have been represented is in line with the precise
legislation, regulatory guidelines and the process of documentation with the
help of which all the scenarios can be understood and thereby loan related
recommendations can be given. The requirement of other consolations like
accountants and solicitors have been taken into consideration along with the
fees which they have to pay in order to understand the overall cost of