Report: Nurturing Client, Professional & Third-Party Relationships

This report delves into the crucial aspects of developing and nurturing relationships with clients, other professionals, and third-party referrers. It covers various codes of practice, legislation, and regulations, emphasizing the importance of delivering support services with dignity, privacy, and safety. The report highlights the significance of interpersonal communication skills in identifying employee needs, negotiating tasks, and providing equal opportunities. It examines strategies for building relationships through seminars, informal conversations, and meetings. Furthermore, the report discusses promoting client well-being, maintaining transparency, and adhering to ethical standards in all dealings. It also addresses adapting communication styles, leveraging professional networks, implementing safeguarding policies, and utilizing referral programs to enhance customer service and brand loyalty. The report also touches upon organizational policies, social business, ethical standards, and methods for increasing reputation through service quality and meeting customer expectations. Finally, it discusses the importance of interviewing referral clients, analyzing their business goals and values, and negotiating to meet their demands.

DEVELOP AND NURTURE
RELATIONSHIPS WITH
CLIENTS, OTHER
PROFESSIONALS AND
THIRD PARTY
REFERRERS

Contents
WRITTEN REPORT.......................................................................................................................3
Third party report ACTIVITY.........................................................................................................3
Research Task and Written/Oral Questions.....................................................................................5
REFERENCES................................................................................................................................7

WRITTEN REPORT
1. There are various codes of practices, legislation and regulation which have been developed by
various organizations and government in order to manage relationship with their employees. In
their relationship with people with disabilities, demonstrate the importance of delivery of support
services with dignity, privacy, safety, health and concerns of the individual person.
2. It is really necessary for employers to make use of better and effective inter-personal
communication skill. This will assist them in identifying the needs and demands of employees
making their relationship better with employers. This will also support them in negotiating with
workers to do certain task. They can also analyze the abilities of employees through effective
communication and provide them with equal opportunities.
3. The relationship can be built by employers with employees by conducting seminars, engaging
in-informal conversation. They can also set up meeting which lays emphasis on certain topic or
issues. Thus, helping them in creating better bond.
Third party report ACTIVITY
1. It has been analysed that one of the most important aspect when dealing with client is to
promote the well being of client and third party. The goals and objectives of organization must
be made clear to them during the time of their first meeting. It has been analysed that workers
needs to make use of clear language so that no misunderstanding exists (Forkmann and et.al.,
2016).
2. The positive relationship can only be developed with client and third party by making sure that
company is being transparent and hides no important information from them. This will assist
them in building positive relationship with third party. Ethical standard includes making use of
that language that is understandable by all.
3. It is really necessary to carry out all dealings with clients ethically so that they can build up
better relationship with the third party, as it will support them in building better relationship.
4. It has been analyzed company needs to adjust their communication style according to the
culture, value and religion of employees. They must speak in such a language which does not
hamper the belief, values of third party. My one customer was Indian, so I started using hand
gesture in order to communicate with him.

5. It is really necessary for Woolworth to develop their business network as it will assist them in
expanding their business and it will also support them in strengthening their business activities.
Woolworth is making use of Telstra 4G or 3G networks.
6. Professional network like Telstra 4G will help Woolworth in building better relationship with
consumers and other business. As they can engaged in taking feedback for their services which
has been done by them. It will improve their quality of service. I have made use of network
ethically.
7. In order to expand the reputation of organization and to build better relationship with clients, I
will be engaged in implementing policies related to their safeguarding and protection. It will help
me in increasing employee’s belongingness (Tseng, 2016).
8. Referral can help organization in improvising customer service; it will also assist in building
up the brand loyalty. In this it is really necessary for employers to make effective
communication. I will make use of referral program to increase consumer base.
9. Organization is a super market store, it provides with grocery and retail items. It is really
necessary to have customer referral as this will assist firm in increasing their sales as well as
revenue. I have made use of effective communication and various hand gestures in order to
communicate with referrals.
10.It is also necessary to take interview of referral employees in order to identify their skills and
capabilities. All these must be done by company ethically so that it can enhance their brand
reputation as well as loyalty. It will support them in growing.
11. I have effectively used interpersonal skills, as well as negotiation and communication in
order to analyse the skills and abilities of referral employees. I have made them understand the
terms and conditions of working with organization. I have also informed them about policies and
procedures of company (Arnold, 2017).
12. The various legislation which were taken in mind during the time of interview session was, I
made sure that equal opportunities is provided to all employees who are try to join the
organization. I made sure that their belief; attitude and thoughts are not being explicated.
13. Organization made sure that referrals are been interviewed at safe place, no harm is been
done to them. They make sure that employers are being honest with employees in order to build
better relationship.

Research Task and Written/Oral Questions
1. Organisational policies and procedures might find the requirements for conducting dealings
with clients, professionals and other third parties includes that they will be transparent and
also they will be committed towards safety of client. They will make sure that dignity,
privacy, safety and health concerns are being maintained in order to develop better
relationship with client and third party.
2. The five of the social business and ethical standards includes, promoting equality and
diversity, safeguarding clients, maintain dignity, being transparent, being honest. This
will help in building relationship with client.
3. The three methods includes that no personal data of client is been leaked, also
includes that organization is transparent they share all relevant information with
clients. They do not hamper culture, belief of clients.
4. I will make sure that client is been comfortable with me, I will make use of clear and
understandable language. I will also ensure that I maintain peace and dignity while
communicating with them. I will also be honest with them.
5. In order to build the business relationship organization needs to be authentic, share
their goals and objectives, develop mutual respect, and get more personal. This will
support them in building relationship with client or third party.
6. The 8 service providers can include Internet service provider, application service
provider, digital service provider, authentic service provider, automated service
provider, cable service provider, cloud computing service provider and direct service
provider (Meng and Boyd, 2017).
7. The two ways which can help in increasing reputation include being honest and
transparent. Organization must have specific goals and objectives.
8. Reputation of organization can be expanded by improvising the quality of services
provided by them. It can be also increased by meeting out the needs and expectations
of consumers. It will help in developing
9. I will make sure that the client is not a fraud and all the information provided by them
is authentic and reliable. I will also analyse the brand value of their business so that it
will help me in strengthening business of firm.

10. I will ask them about their goals, I will also ask them about why they want to work
with us. I will also ask them about financial position of their business.
11. It is important to organize interview with referral client in order to analyse their
business goals and values. It will help me in meeting out their needs and demands.
12. I will communicate with them and will try to negotiate with them to give us some
time so that we can meet their demands.

REFERENCES
Books and Journals
Meng, X. and Boyd, P., 2017. The role of the project manager in relationship
management. International Journal of Project Management, 35(5), pp.717-728.
Arnold, M., 2017. Fostering sustainability by linking co-creation and relationship management
concepts. Journal of Cleaner Production, 140, pp.179-188.
Forkmann, S. and et.al., 2016. Supplier relationship management capability: a qualification and
extension. Industrial Marketing Management, 57, pp.185-200.
Tseng, S.M., 2016. Knowledge management capability, customer relationship management, and
service quality. Journal of enterprise information management.

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