Analyzing Mortgage Broker's Client Relationship: A Case Study

This assignment analyzes a case study involving a mortgage broker's interactions with clients. It delves into crucial aspects such as liaising, developing, and securing effective client relationships. The study emphasizes the importance of legal knowledge, effective communication, negotiation, and int...Read More

Develop and
nurture
relationships
with clients

Contents
MAIN BODY..................................................................................................................................3
REFERENCES................................................................................................................................5

MAIN BODY
1. What could a Mortgage Broker learn from this case study about liaising, developing, and
securing longstanding and effective relationships?
Answer- The mortgage broker must develop and understand precise knowledge about
different rules related to liaising, developing and secure crucial rules and relationships. This
case study depicts that a mortgage broker must be concerned about various legal factors that
are effective in development of necessary functions (Josserand, 2017). Mortgage broker must
keep in mind all the necessary aspects of law to get compensation about different disputes. It
is essential for a respective mortgage broker to develop precise knowledge about legal factors
concern. Liaising and developing effective relationships with client is important in order to
achieve long term related aims and objectives. The concerned authority related to law should
formulate legal action against different bodies which infringes different rights and duties of
mortgage broker.
2. Assume the purchaser has been referred to a commercial property conveyance by the
mortgage broker. How could the mortgage broker apply high level communication,
negotiation, interpersonal and relationship management skills to avoid the situation
described in the case?
Answer- It is essential and compulsory for the mortgage broker to develop effective
communication skills which are necessary to avoid the case. The high communication skills
are effective in performing different types of negotiation in a precise manner. In most of the
cases related to mortgage broker it is essential to develop different types strategies to
overcome the current situation (Kumar, 2018). Relationship management between client and
agent should be first being first priority of the organisation in order to avoid conflicts. It is
essential for a mortgage broker to develop several interpersonal skills for increasing value
between two persons. The mortgage broker must follow rules and regulations which are
formulated by government to develop different responsibilities. Negotiation skills should be
learnt by a broker in a precise manner to avoid several types of conflicts which arise in the

operations. The different workers working in mortgage related organisation should also learn
rules and regulations with responsibility.
3. What goals, policies, or procedures of the mortgage broker’s organisation might need to
be addressed?
Answer- The mortgage broker must learn different techniques of addressing goals and
policies in order to achieve several objectives. Organisation related to mortgage worker must
follow policy which is formulated by government in order to achieve different objectives
related to policy (Schruijer, 2020). The development of different practices in order to teach
employees different rules and regulations should be done on permanent basis. The concerned
organisation must also train their employees for facing different aspects of policies related to
following of different goals.
4. How should the mortgage broker have adapted to any special cultural needs of his client?
Answer- In a mortgage related organisation it is essential to adopt and perform different
operations on the basis of culture in order to gain profit in operations. The mortgage
organisation should also formulate a precise strategy in order to deal with different
consequences of following different policies. The social and cultural needs are compulsory to
be fulfilled in a precise manner. Cultural and social aspects are essential to be fulfilled by the
organisation with help of professional strategy. From the given case study we can conclude
that it is essential for an organisation to formulate plans and policies which are helpful in
development of different operations. The rules and regulations which are given in the
mortgage policy should be followed in a crucial manner to achieve different targets.

REFERENCES
Books and Journals
Josserand, E., Schmitt, A. and Borzillo, S., 2017. Balancing present needs and future options:
how employees leverage social networks with clients. Journal of business strategy.
Kumar, N. and Sharma, D.D., 2018. The role of organisational culture in the internationalisation
of new ventures. International Marketing Review.
Schruijer, S.G., 2020. Developing collaborative interorganizational relationships: an action
research approach. Team Performance Management: An International Journal.