Front Office Management: Operational Challenges at Clientele Hotel

This report provides an analysis of front office operations at Clientele Hotel, examining key aspects such as planning, organization, coordination, staffing, and controlling. It highlights the significance of the front office in guest relations, emphasizing the importance of room allocation and service quality. The report delves into operational challenges, including accounting issues and sales and marketing problems, offering insights into their impact on hotel management. The conclusion summarizes the identified issues and suggests the use of effective techniques and tools to address them, supporting the overall improvement of hotel services. The report is well-structured, covering crucial areas like the role of the front office, challenges, and the implementation of effective management strategies to enhance customer satisfaction and operational efficiency within the hotel environment.

Rooms Division Operations
Management
TASK 2

Covered content
• Introduction
• Significance of front office area
• Crucial aspects of planning and administration of front
office
• Operational level problems those are present in effective
management
• Conclusion
• References

Introduction
Room division is one of effective services which is
composed of various department and various hotel
operations. This covers various roles and responsibility of
support staffs and manager those are working for welcoming
guest to their hotel.

Significance of front office area
It has been seen that various crucial importance of having
front of house areas in Clientele hotel. There are effective
providence of roles and responsibilities which is being
helpful to the management of hotel services in more
appropriate manner are discuss underneath:

Continue.
It has been seen in clientele
hotel that they are providing
quality service and positive
environment that would
draw attention of maximum
customer toward their hotel
premises.

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Guest relationships:
• It is primary role of front office in-charge to allot rooms as
per the necessity of customer requirements. Like for
examples, Wi-Fi facilities and light music must be their in
the rooms.
• They need to have better operations regarding delivering
greet to there guests.

Crucial aspects of planning and
administration of front office
In any hotel business, there are various key components
which assist in effective management of front office
department. Some of them are discuss underneath:
• Planning: This happens to be well organise plan and
strategies which deliver proper direction to various
departments in providence to operate there task as per
the mentioned standard.

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Organising: It is known as second step in management
functions whose primary objective is to organise various
crucial resources which are essential for making plan more
successful.
Coordination: It has been seen that front office is respectable
work as nervous system of any hotel industry that use to bring
proper coordination among various departments to manage
their overall activities.

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• Staffing: This techniques is useful in workforce planning
and hiring of best and skilled employees.
• Leading and directing: Every work and role of staffs
members are must be guided and needs to provide right
direction.
• Controlling: This seems to be last step which entirely
target on analysing performance of staff members and to
control various deviations.

Operational level problems those are
present in effective management
It has been found that there are various key operational
problems which are associated with front office areas in Clientele
hotel. Some of them are discuss underneath:
• Accounting issues: Due to lack of finance such kind of
problems can easily be arises. These are mostly affect
appointment of new staffs to deliver better services to their
customers.

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Sales and marketing issues: Some of the other
problems which will leads to affect diversified offers
of hotel industries. Because of huge burden of multi-
purpose functioning will affect their marketing
techniques and which results in low sales forecast
during the time.

Conclusion
From this presentation, it has been found that there are
various problems those are present in a hotel are being
identified and resolve by using effective techniques and
tools.

References
Hans, E. W., Van Houdenhoven, M. and Hulshof, P. J.,
2012. A framework for healthcare planning and control.
In Handbook of healthcare system scheduling (pp. 303-
320). Springer, Boston, MA.
Swarbrooke, J. and Page, S. J., 2012. Development and
management of visitor attractions. Routledge.

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