Analysis of Front Office Operations and Management at Clientele Hotel

This report analyzes the front office operations at Clientele Hotel, emphasizing the crucial role of front office in providing excellent customer service. It explores the importance of ambiance, guest relations, and the planning and management of front office functions, including organizing, coordination, staffing, directing, and controlling. The report also identifies operational challenges such as accounting and sales/marketing issues. The conclusion highlights the need for effective room division management to gain a competitive advantage in the hospitality industry. The report references relevant literature on healthcare operations management and hospitality property development.

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Rooms Division Operations
Management

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COVERED CONTENT
 Introduction
 Importance of front office
 Crucial measure of planning and management of front
office
 Problems related with operational level
 Conclusion
 References

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INTRODUCTION
There are various things which are required to be considered so that the guest
could enjoy there journey in a most effective manner. This is the main
accountability of hotel staff and management to render entire needs which
is desired by the customers during investigating. In this report, a manager
is required to be considered for forming an adequate assessment of various
problems which is being faced by “ Clintele Hotel”.

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Importance of front office
There are diverse crucial importance of having front office house in
Clientele Hotel. Few of the valuable role and responsibilities which
will be supportable to the management of the hotel services in
higher systematic manner are defined hereunder:
Benefits of ambiance:
This is crucial for the Clientele hotel helps staff to offer best quality
of service and pleasant atmosphere to diverse guests so that they
will attracts towards their hotels in more effective manner.

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Cont.….
Relation with Guest
This occurs to be the optimum role of front office in charge to render rooms as
per demand of guests. Such as: normal, upper class and they also have the
latest facilities.
They are accountable for offering great operations which are linked with
rendering delivery meeting their customers.

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Crucial measure of planning and management of front
office
Planning: This is one of the main tool which saves the organisation from heavy
losses. By this, they could organise their projects in an accurate directions.
Organising: The main aim of the manager is to organise the diverse resources
which would be crucial for forming an adequate plan for gaining the
sustainability in the future time.
Coordination: This requires to be importance of management functions which
ultimately helps in resolving diverse kinds of problems which emerge in the
hotel. As front office is required to be address as nervous system of any hotel
businesses.

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Cont..
Staffing: For aiming of having an adequate balance among staff and
operations, Clientele hotel required to adopt highly skilled and capable
individuals which could control each division in a higher dominant
manner.
Directing: Under this, the management is directed to get the work done
effectively. Henceforth, each staff and authorities could make plans to their
role in an efficient manner.
Controlling: This is the last stage which is linked with monitoring of entire
operations in an effective manner.

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Problems related with operational level
This occurs to assess that diverse which totally linked with regulating of entire
operations issues which are connected with front office department. Few of
them are elaborated hereunder:
Accounting issues: Due to insufficient funds, diverse kinds of issues
emerged. This would influence hiring of issues are emerged. This would
influences hiring of new staffs to deliver superior services to customers.
Sales and marketing issues: There are diverse problems which will lead to
form affect on the diversified organisation of hotel business.

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Conclusion
From the above presentation it has been summarized that while serving a
hospitality services an organization needs to consider various essential
factors. For example; accommodation, proper management of front offices,
management of staff members and so on. It means, an organization
requisite to focus on each or every aspect while offering a best facilities to
their distinct clients. Hence, main objective of this assignment is to
highlight the necessity of managing room division in order to gain
competitive advantage.

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References
Langabeer, J. R. and Helton, J. R., 2015. Health care operations
management. Jones & Bartlett Publishers.
Ransley, J. and Ingram, H., 2012. Developing hospitality properties
and facilities. Routledge.

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THANK YOU