Clientele Hotel: Analysis of Room Division Operation Management Report

This report provides a comprehensive overview of room division operation management within the hospitality industry, using Clientele Hotel as a case study. It explores front office and housekeeping operations, detailing roles, responsibilities, and legal requirements. The report analyzes the importance of front-of-house areas, key planning and management strategies, and operational issues impacting business performance. It also examines property interior design, accommodation management, and operational challenges. Furthermore, the report delves into yield and revenue management activities, sales techniques, and the use of forecasting and statistical data to maximize occupancy and profitability within the room division. The report covers the importance of maintaining guest relations, staff training, and efficient resource allocation to ensure customer satisfaction and business success.

ROOM DIVISION
OPERATION
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Accommodation and front office desk services for organisation..........................................3
1.2 Roles and responsibility of accommodation and reception services.....................................3
1.3 Legal and the statutory requirement which apply to room division operation.....................4
1.4 Different types of services provided to room division of hospitality industry.....................4
TASK 2............................................................................................................................................5
2.1 Importance of front house area with effective management.................................................5
2.2 Key planning and management of front house of desk in firm.............................................5
2.3 Operational issues which have effective management and business performance...............5
TASK 3............................................................................................................................................6
3.1 Importance of property interior and design in effective management..................................6
3.2 Critical aspect of planning management with accommodation............................................6
3.3 Operational issues which affect the management of accommodation services....................6
TASK 4............................................................................................................................................7
4.1 Yield and revenue management activities with maximise the occupancy............................7
4.2 Sales technique that rooms division staff can use to promote different revenue..................7
4.3 Objective and use of forecasting and statistical data............................................................7
4.4 Computation of rooms division with performance indicators...............................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Hospitality industry is increasing nowadays in great manner and thus room division is
such aspect that need to be taken into consideration in right prospect (Stewart and et. al., 2013).
This is that which provide the customer satisfaction and thus faith as well within hospitality too.
The report is based on clientele hotel and to divide the room division in operation management.
In hospitality industry front desk services describe everything about the hotel, housekeeping and
the management defined is such which needs to be defined in various context as well. Moreover,
various department is such which needs to have coordination in work. Although this will also
include trends and technologies which will be having affect the room division operation too.
TASK 1
1.1 Accommodation and front office desk services for organisation.
Front office operation
Front office desk is such which indicate operation and management of different direct
staff and it also carry the luggage, reception and registration with introduction in services as well
and they promote the services in hotel industry so that they can make them existing customer for
long. Moreover, there are various services which is being considered in operational services in
hospitality and business.
Housekeeping operation
It is being considered as single part of operation and management in hospitality industry.
This is considered as base of the housekeeping services in better way. It is required to have
flexible in managing different type of customer and guests in right context too (Kerzner, 2012).
Generally large hotel industry provide quality standard and various protocols which lead to
provide the quality in well managed housekeeping with customer and client.
1.2 Roles and responsibility of accommodation and reception services.
There are various roles and responsibilities of staff members to provide better services
and facilities to the clients in an appropriate manner. Room attendants play an important role in
managing the entire facilities related with rooms and accommodation in effective way. There are
number of roles and responsibilities that they have to followed such as;
 Take care of cleanliness of particular room in Clientele hotel.
 Make proper furniture such as beds and desks within the hotel for better satisfaction.

 Dusting the entire rooms in appropriate manner.
On the other side, there are numbers of duties as well as responsibilities of the receptionist such
as;
 They requires to greetings of visitors in unique way.
 Provide information by using emails regarding facilities.
 They also need to consider about discussion regarding plans and price structure of
rooms services and accommodation facilities.
1.3 Legal and the statutory requirement which apply to room division operation.
There are some various legal and statutory requirements which is requires for rooms
divisions operations such as;
Health and safety Act (1974): This act was formed for room division as it cover several
legislation and standards subject for the purpose of protect important informations, data safety
and employee's health during work in the organisation. Every firms required to follow this acts
for protecting safety and health rights of human.
Data Protection Act (1998): This legal is contained with several legislation and rules to
retain the all necessary data and information regarding employees within firm (Zong and et. al.,
2012). It is necessary to maintain entire important information and details as it can be personal
and professional within an organisation.
Fire Regulation Act (1971): This act is related with maintaining safety features and
resources so that organisation can prevent and mange any risks or uncertainties such as fires,
accidents, natural destroy and causes etc.
1.4 Different types of services provided to room division of hospitality industry.
Clientele Hotel is such which of high rated and having acknowledged hospitality with
restaurant enterprise and industry too and thus they lead to provide the improved services to
ample corporates and professionals as well. It is divided into two parts:
Room division operation with train
Blue train is considered as the luxurious train in world. Visitors and passenger of such
train change state to a great experience and staff of such is very much influenced. Clientele hotel
does furnish the staff and hospitality services to the generally blue train company in proper way.
Restaurant services with room's facilities to B&B and cruises.

Hospitality and staff are considered as the backbone of any hotel like clientele as well.
Moreover, several business meetings and different ceremonies are there which is being organised
by various company in restaurant and even in hotels as well. Hospitality services to large cruises.
TASK 2
2.1 Importance of front house area with effective management.
Importance of ambience: Ambience is such which does play an effective roles in
hospitality and hotel industries too. Atmosphere of restaurant and hotel should be soothing and
first and which lead to attract attention and some of the things are there like- Hygiene, sense,
comfort with space and lighting should be very much attractive and essential elements are there
which provide the perfect part of ambience in hotel and restaurant.
Gust relation: The way guest and visitor used to treat different thing and affect human
relation with personal and professional (Spigel, 2013). Best guest and customer relation and also
plays an important role in company which help in attaining success.
2.2 Key planning and management of front house of desk in firm.
Bringing best experience for customer is the prime motto of planning of management
with the front house desk area as well. This is something which does include the various steps in
planning the structure of project in task. Even organising better activity and making requirement
with proper coordination in between the orders also. Managing something with staff members
and per role is something which assign and control various actions of team members with task
requirement too. This is something in which various performance are of staff members subjected
to better requirement. It does have maintain the performance with staff member which evaluate
the effectiveness in task and even the project is being done in proper management as well.
2.3 Operational issues which have effective management and business performance.
Although it is something which has operation in issues and problem which occur while
making performance in tasks with project too. Some of those are as:
Accounting and financial issues: Front desk office and receptionist which leads to
maintain the proper record and different supply and consumption with details for some specific
period as well (Miller, 2012). This also provide some of the better information of accounting
with cost per room and categorised information with rooms and division as well which help to

record the ownership with detail and some of the main task which create complexity in manage
the front desk operation too.
Sales and marketing issues: Growth and development is major concern for hospitality
industry which has various objectives and it is required to achieved it with staff member.
Normally, challenges and problems are such which also elaA57624borate the services to
travellers and visitor.
TASK 3
3.1 Importance of property interior and design in effective management.
Interior design: Interior design is such which attract guest and people attention. This is being
considered as motto of designing the decorating and leading with visibility of some outlets and
having appearance in great manner. Different thing are there which needs to be done in right way
and needs to make it attractive so that visitor can come and enjoy the working as well.
Basic type of design and element: Different thing is there which has some experience, system
and also does have emotional appeals functions with sustainability are all element which are
considered as essential thing for the design and different criteria too (Guenther, 2013).
3.2 Critical aspect of planning management with accommodation.
Guest supplies:- It is being such which depend on the preferences and having various
sources and choice of guest too. Bed, beside table, chairs, wardrobe, writing table and dressing
table etc. are somewhere the main requirement in the room of hotel which needs to be there.
Mattress, bed covers, sheets, pillow and many other requirement can be there which has basic
best supplies too.
Controlling and room status: Whenever, the people or visitor check out from room it is
required by management staff to update the room in right prospect and status as well in better
way as well.
3.3 Operational issues which affect the management of accommodation services.
Human resource issues: Even skilled and knowledgeable staff members are required in
hotel industry. Therefore, lack of knowledge and skilled employees in firm which does operate
and have front house operation and management in working (Washington and Patterson, 2011).
Guest and visitor are those who face a lot many problems in hotels and such thing has to be
coordinated with every department to improve the issues within he time period context.

Housekeeping and quality linen: Inventory control and managing operation with linen
room which also goes with maintaining quality standards although going to maintain the
cleanliness in working are and in rooms as well and have some complex work which is being
performed by housekeepers in hotels with industry too.
TASK 4
4.1 Yield and revenue management activities with maximise the occupancy.
Yield management: Revenue management in hospitality is such in hotel industry which
does indicate maximising profit and revenue by maintaining a quality standard with implemented
strategies. This is such which is considered as best strategy subject to different thing in managing
the price of product and when needs and product with services more (Sia and Wieland, 2011).
Several things are there which plan and propose organisation which attract the customer and
guests.
High demand tactics: Simple this indicates different thing and something this also
fluctuates price with product and services n basis of demand in market and various customers as
well. High demand tactics are there which also indicate different thing which also refer to
increase in sales and the potential acquirement of demand increases as well.
4.2 Sales technique that rooms division staff can use to promote different revenue.
Organisation is such which has sales technique subject to which enhance the sales and
graph of product and services. There are some of the technique in hospitality industry too:
 Discuss selling rooms: This is that which somewhere help to analyse the availability of
different rooms in seasonable period and also decide the price as well. This is being
considered as single question which does help in choosing the room facility.
 Customer loyalty is there in schemes with promotion of hotel service with one of
attractive and effective sales graph with effective hotel services.
4.3 Objective and use of forecasting and statistical data.
Purpose of forecasting: It is considered as different process which does analyse the
event and incident. Hospitality industry is something which lead to analyse the customer taste
and interest in right context (Evertson and Weinstein, 2013). This process is something which
does help in making a decision in better manner.

Types of information: Visitors and travellers are such with interest and destination
choices too with better services they expect and some of essential information and details are
there which are being considered with forecasting process. Revenue record and information are
such which relate to last years and month with subject to services.
4.4 Computation of rooms division with performance indicators.
Performance indicators are such which has hospitality towards the yield and revenue
graph. There is something an selling graph and thus it is something which is being prepared in
room occupancy with percentage, ADR and revenue per available room with yield management
indicators too.
Occupancy percentage: There is strength of room is 200 in clientele hotel which has
155 rooms occupied and occupancy percentage will be (155/200)*100= 77.5%
Double Occupancy percentage: It is calculated by dividing various balance total
number of guest and number of rooms and with double occupied rooms.
Example: Occupied rooms is 140 and total guest is 180 and number of rooms are 170 and
It is be like; (180-170/140)*100= 58.57
CONCLUSION
From the above report it can be stated that, concept of room division in operation
management in hotel and with hospitality industry as well. Services are such in which room
division is being done in organisational context and it is being defined in this report. Impact of
contemporary management issues are there with performance in front of house areas. There are
other factors which contributed to effective management and thus performance does got
accommodation in service function in other context too.

REFERENCES
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management in a distributed power system with high wind penetration. IEEE
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Miller, S., 2012. Interferon-dependent IL-10 production by Tregs limits tumor Th17
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Guenther, T. W., 2013. Conceptualisations of ‘controlling’in German-speaking countries:
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practice, and contemporary issues. Routledge.
Sia, I. G. and Wieland, M. L., 2011, April. Current concepts in the management of tuberculosis.
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Online
Operating room pooling and parallel surgery processing under uncertainity, 2017. [Online].
Available through:<https://pubsonline.informs.org/doi/abs/10.1287/ijoc.1100.0396>.