Clientele Hotel: Rooms Division Operations Management Report

This report analyzes the rooms division operations management within the hospitality industry, using Clientele Hotel as a case study. It examines the roles and responsibilities of the front desk and housekeeping departments, emphasizing the importance of design and layout in attracting customers. The report covers front office services, legal regulations, and statutory requirements relevant to hotels. Key aspects include assessing the front-of-house area for effective management, planning and management strategies, and key operational issues like overbooking and labor shortages. Furthermore, it explores the value of interior design, provision of settlement services, functional issues affecting governance, revenue management techniques, and the use of prediction and statistical data within the room division. The report also calculates room division performance indices to measure revenue improvement.

Rooms Division Operations
Management

Table of Contents

INTRODUCTION
Hospitality industry is the worldwide sector which provides great luxurious and comfort
facilities to the clients or buyers. It is the most graceful and high income sector. Present report
will base on rooms division which is the most important part of the hotels. For this present report
Clientele Hotel has been taken into action. Further, it will discus about the roles and
responsibility of the front desk and housekeeping department. Along with that, it will also
consider the design and layout which is important part for the hotels to attract the customer
attraction. It will also discus about the front office services for different organisations. It will also
discuss about the important laws and legislations which is required in the hospitality sector.
TASK 1
1.1 Discuss accommodation and front office services for different organisations.
Front office and operation department of the hotel industry is very important. They keep
the records of different customers and fulfil their demands as per their needs and wants. There
are two types of functions of accommodation engineering and Housekeeping (Davis, 2018). The
main purpose of the accommodation services is to provide the effective environment to the
customers such as where they can stay and relax. Front office main function includes bell
service, mail or information, concierge, cashier and night doors. These are the functions of rooms
division in accommodation and front office. Front office is the direct individuals who connect
with the customer. Clientele Hotel needs to adopt attractive welcoming for the clients in order to
make them satisfied and relax. Accommodation functions is to keep the environment clean and
safe. Besides, engineering department needs to adopt the effective planning in terms of keeping
hotel technically fit.
1.2 Analyse the roles and responsibilities of accommodation and reception service staff.
Roles and responsibility of room attendant
 To maintained the proper arrangement of accommodation arrangement.
 To Keep the record of proper inventories and requirement it helps to take the department
effective and innovative Langabeer and Helton, 2015).
 Analyse the safety and healthy environment for the customers.
 Maintained the seamless communication flow with the other departments.
 Ensure the hygiene factors and clean environment for the visitors.

 Engineering department has responsibility to take care of the technical equipments like
electricity, water supply, AC.
On the basis of above accommodation functions roles and responsibility which helps to
support the effective management activity. This is the another major and effective control tool in
order to attract the customer focus.
Roles and responsibility of front office Receptionist.
 Maintained the proper communication between clients and hotel. This is the big
opportunity to make customer happy and satisfied.
 Keep the records of customers in order to make them satisfied.
 Ensuring the meeting of the targets of the customers.
 Give transportation and accommodation services as per the needs and wants of the
organisations (Walker, 2016).
 Mentioned the visitor data and accounts on timely manner.
 Make sure how many rooms are occupied or not.
 Manage the customer services and their needs and wants.
 Maintained the proper communication channel with the customers.
 Maintained the proper channel with the customers ensure the luggage is safe and secure.
1.3 Discuss the legal regulations statutory needs to apply Clientele Hotel
Clientele Hotel needs to adopt proper legal environment in order to protect the hotel
environment. Like Health and safety act 1974, this act defines about the health safety in the hotel
environment in order to keep safety precautions for customers. Besides, Data protection act 1998
, this act helps to guide that Clientele Hotel is not liable to share any information to others it is
the legal crime to share client information with outsiders. Another main legal regulation is Fire
regulations act 1971, this is the act which helps to secure the hotel premises from the loss of fire.
It also required to safe the life of customers (Langabeer and Helton, 2015). Legal environment
and protection act is very necessary to adopt, This also helps to attract large number of customers
towards the hotel.
1.4 evaluate the services of room divisions.
Services of room divisions is must be attractive and approachable to customers. Clientele
Hotel and hospitality sector provides various services to the customer. Such as they contact with

the Blue train, restaurants with rooms facilities and with cruise and provides all kinds of services
to the client. All services are required to provide for gaining customer satisfaction.
TASK 2
2.1 assess the importance of the front of house area for effective management.
All the department in the hotel is equally important and necessary. Each department are
link with each other. Front office necessary for getting the customer approval. On the other side,
housekeeping department is necessary to keep the customer case and full fill their basic needs
and requirement (Walker, 2016). It also helps to make perfect hotel ambience and guest relation.
Customer relation are mentioned with the help of overall efforts of the all departments. Front
office is very important for keeping the customer data safe and secure.
2.2 key aspects of planning and management of the front house area
Property management system: this planning management main role is to manage the
human resources, tour operations, finance and infrastructure. Effective management planning
gives the quality services.
Point of sale management: this management is comes under front office management
which keeps the planning of new clients. Keeping the data of existing clients. Effective
management of the company will give effective management output.
2.3 critically aspect the key operational issues affecting the effective management business
performance.
Overbooking: this is the key issues in the hospitality sector (Davis, 2018) Due to
misconception front office did overbook of the customer which lead low effective management
in the hotel which lead low satisfaction of customers.
Labour shortage: this is the another issues which occurred due to lack of employees in
the working management. This is the common issues facing by the hospitality sector due to
seasonal demand.
TASK 3
3.1 Value of geographical area interiors and designing to efficacious social control
In this context to be focus on some most important part is importance of property of
interiors design and make some important in hotel sector. This is assistance to manage work and

brand some modification in general working environment and improve growth rate in market.
This is assistance to alteration amount of client and make some changes of overall working
environment. All such kind of factor is use inside organisations and make some increase number
of customer in market. There are some transmutation in social class share is make some
improvement and modification overall working surround and help to succeed business and
increase growth rate in securities industry (Walker, 2016). Interior arrangement plays a same
essential role for the hotel industry. Your organisation may look good custom-made will not be
looking at them for a precise long time. On the other hand, invitee who determine to go
inaccurate your cardinal law will announcement even the few little wrong information your
hotels have. It should be famed that the saying first impressment are the most lasting often
applies as an alternative well with building.
3.2 Quibbling aspects of provision and establishment of the settlement service utility for a given
hospitality activeness.
In this context is to be focus on some more planning about the management and
accommodation services is most important to handle all such kind of activity and make some
changes in hospitality sector. In hotel sector proper management is most important to increase
number of client in market and make some changes in overall working environment. Advance
service utility in cordial greeting activity advert active the respective artifice which are provided
by the hotel to its guests like food, beverages, room employ, garment, shoe polish and other
employment which are supply for all 24 hours (Wang, 2014). It is very necessary that all this
work are to be formed and managed in a precise effectual manner as they are the statutory
requirements for keep the modular of 5 star hotels. Hotel way should program all its human
activity and unquestionable usefulness reported to the ball-shaped quality modular of the cordial
reception commercialised endeavor.
3.3 Central functional issues affecting the effective governing body and enterprise carrying into
action of the Fitting services function for a acknowledged commercial activity
Receipts or output path in hotel industry Scribe about to maximise their revenue by
selling the correct gracious of the commodity to the accurate custom-made at the right damage
and on the right time (Šerić, 2014.). For achieving the advanced earnings the edifice
establishment has to plan retention room good judgement plan of action on with negotiate the
taking possession of the suite at right damage.

 Rating of the level and suits according to postulation of made-to-order.
TASK 4
4.1 Execute revenue/output direction act to maximize residency and suite gross
In this context is to be focus on some most important part is improved overall evolution
and increase market share (Scherer, 2014). To be centering on return management is assistance
to better demand in marketplace and sort some changes in overall working environment. To be
focus on alteration number of customer in market and make some alteration in general
development and improver biological process charge per unit.
4.2 Gross revenue skilfulness that rooms construct staff can use to promote and maximise
receipts
Know-how of the gross sales in welcome finding define about the pull the higher number
of the custom-built-to-order towards their side and this leads to bodily process of revenue. To
increase the overall and profit of the building it is captious that the area part staff of the edifice
should also use some sales competence (Šerić, 2014.). Like all time area employment to custom-
made reported to their need, Lord and wants which fulfil the customized-made in more effective
way, turn-down employment, free face-to-face attending Know-how, admit from the force etc.
4.3 Discourse the intent and use of prediction and applied mathematics data inside the apartment
army unit
In this context to be focus on Portent and applied mathematics collection are finished on
the basis of the a ahistorical data and their crucial end is to analyte the future day of the way
division. These outcomes may beginning on the basis of whatever important figures, expect by
the social power and galore some other implement (Patini, 2016). This assistance the
administration to find the approaching handiness of customized, economic process and bespeak
that how much revenue the organisation can bring forth. This kind of data is aid to improve
overall working environment and improve profit in market and make betterment in growth rate.
4.4 Cipher rooms part execution index number to measuring the occurrence of improvement
gross revenue
To be direction on average daily pay per area is aid to identify the all rooms in hotel and
shuffling many alteration in overall working state of affairs. This is most important part for each
and every edifice plane figure (Scherer, 2014). Mean daily rate of the spatial relation can be

characterized as total terms of the flat of which are unoccupied separate by the quantity of rooms
filled. This is aid to find out the total elbow room.
CONCLUSION
From the above report is based on Clientele Hotel has been taken into action. Further, it
will discus about the roles and responsibility of the front desk and housekeeping department.
Along with that, it will also consider the design and layout which is important part for the hotels
to attract the customer attraction. As per the above report is focus on planning management main
role is to manage the human resources, tour operations, finance and infrastructure. Effective
management planning gives the quality services. In this report is based on to maximise the gross
and net of the edifice it is critical that the area part staff of the hotel should also use some gross
revenue competence.

REFERENCES
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Walker, J. R., 2016. Introduction to hospitality. Pearson Higher Ed.
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theoretic approach. IEEE Transactions on Automation Science and Engineering, 11(2),
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