Rooms Division and Front Office Management Report - London Hotel

This report provides an analysis of the Rooms Division and Front Office operations, focusing on the Clientele Hotel in London. The report begins with an introduction to the hospitality sector and the importance of front-of-house areas, emphasizing their role in attracting and retaining customers. It then delves into key aspects of planning and management within the front office, including planning, organizing, coordinating, staffing, leading, controlling, and evaluating. The report also addresses key operational issues and emphasizes the significance of providing quality services to enhance customer satisfaction. The conclusion summarizes the importance of effective management in the hospitality sector and its contribution to economic growth. The report also includes references to relevant literature.

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Rooms Division Operations Management

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COVERED CONTENT
 Introduction
 Importance Of Front House Areas
 Key Aspects of Planning and Management of
Front House
 Key Operational Issues
 Conclusion
 References

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INTRODUCTION
In today's time, number of people wants to operate their business in
hospitality sector with the purpose of attaining higher profitability. In
this, they provide quality services to customers as per their needs and
wants which may leads grabbing their attention. It also helps in
attaining strong sustainability at market place for longer period of
time. Present report is based on Clientele Hotel which operate their
business at London. This report also include front role office and its
important which may leads in accomplishing organizational targets in
appropriate time frame.

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Importance of Front House area
Front office is an important face of the hotel which contribute in
attracting as well as inviting large number of visitors. Thus, it is also
vital for manager and workers of this area is to maintain effective
Importance of ambience: It is important for Clientele Hotel to make
their ambience more effective and attractive which may attract larger
number of clients towards hotel services.

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Guest relations: It is also vital for manager to behave with their
customers politely. With the help of this, they easily understand
customers needs and wants towards the company products and
services. It aid in establishing the positive relation with their
customers.
Security services: Under this, manager and customers both are
important for the business organization. In this, Clientele Hotel to
established proper security to workers and customers as well. This
will enhance the overall performance of the hotel at market place.

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Key aspects of planning and management of
front house
Planning and management of front house is more important for every business
organization to attain better success at market place. In this context, there are
some various factors which may leads in improving the performance level of
the Hotel. All these are as follows:
Planning: It is important for manager of Clientele Hotel to prepare effective
plan for attaining desirable goals and objectives in appropriate time frame.

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Organising: It is also an important element of management in which
manager allot task and work to workers as per their capabilities.
Thus employees effectively done their task and attain positive
results.
Coordinating: By coordinating all the action and activities manager
easily attain set goals and objectives which contribute in enhancing
the profitability level of the company.
Staffing: It is important for manager in Clientele Hotel to recruit right
person at right place which may leads in attaining set goals and objectives
in most effective manner.

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Leading: It is also an important factors of management in which Clientele Hotel
provide better leading and support to the workers at the time of performing
their duties. By this firm enhance their profitability level.
Controlling: Under this manager should control all the activities and action of
front office workers which may leads in enhancing the employees
performance.

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Evaluating: It is also an important
key element of management in
which manager of the Hotel
manage workers activities for
improving their performance
level. With the help this
management easily take
initiative for encouraging their
workers.

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Key operational issues
Operations management hotel to operate all the activities and work effectively
which may leads in improving the performance level of the company. In
context of Clientele Hotel they serve quality products and services to their
customers as per their demand which may leads in enhancing the
satisfaction level. This will directly contribute in increasing overall sales or
the company.

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CONCLUSION
From the above mentioned report, it can be concluded that hospitality sectors
are rapidly grow up which assist in developing the economic growth of the
nation. Along with this, various people are wants to operate their business
for grabbing customers attention and profitability level as well. In addition
of this, company also provide quality products and services which may
leads in attaining set goals and objectives in appropriate period of time.
Along with this, number of tools and techniques are used by business
organization enhance their overall performance level at market place. This
will aid in capturing larger market share which directly contribute in
attaining higher success at market place.

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REFERENCES
Bryant, A. S., and et. al., 2014. The incidence and management of
postoperative chylothorax after pulmonary resection and thoracic
mediastinal lymph node dissection. The Annals of thoracic
surgery. 98(1). pp.232-237.
Davis, B. and et. al., 2018. Food and beverage management. Routledge.
Dobrzykowski, D. and et. al., 2014. A structured analysis of operations
and supply chain management research in healthcare (1982–2011).
International Journal of Production Economics. 147. pp.514-530.

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Thank You!