Clinical Communication in Nursing: A Literature Review (NURS2006)

This report provides an analysis of clinical communication within healthcare environments, emphasizing its critical role in patient care and safety. The assignment explores various aspects of clinical communication, including the significance of effective communication between healthcare providers, patients, and the management of health organizations. It delves into secondary literature sources such as systematic literature reviews, practice guidelines, clinical protocols, and government reports to gain a comprehensive understanding of the subject. The report examines how these sources contribute to the overall knowledge of clinical communication in nursing, focusing on topics such as virtual clinical simulation, patient safety, and interprofessional education. Furthermore, the report highlights the standards set by international organizations and governmental bodies to regulate healthcare practices and enhance communication between patients and healthcare providers. A detailed bibliography of relevant sources is also provided.

Clinical Communication 0
CLINICAL COMMUNICATION
AN Assignment Paper on Communication By
Student’s Name
Name of the Professor
Institutional Affiliation
City/State
Year/Month/Day

Clinical Communication 1
Clinical communication
The clinical communication is the communication that takes place within the environs of
the hospital; the parties involved in this type of communication are the clinic management,
patients, nurses, and other staff within any health organization. The clinical information is very
important since it is through this way that the workforce may get to understand their patients well
and offer quality health services.
Secondary Literature Sources
The secondary literature sources are usually known as review articles which summarize
knowledge and findings gained from other research studies of other individuals. The authors
never carried out the research themselves hence no results or methods sections. The authors of
such sources use statements quoting the work of other authors and also the abstract section is
short and reporting on a specific matter. The secondary literature sources used in this assignment
can be related closely to the nursing, specifically on clinical communication in the following
areas:
Systematic literature review
The secondary literature sources which talk about the general information about the clinical
communication in the health organizations. The theoretical information concerning the general
knowledge about the clinical communication was gotten from the following secondary literature
sources:
1. Foronda, C, Gattamorta, K, Snowden, K and Bauman, EB 2014, Use of virtual clinical
simulation to improve communication skills of baccalaureate nursing students: A pilot
study, Nurse Education Today, vol. 34, no. 6, pp. 53-57.

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2. Okuyama, A, Wagner, C and Bijnen, B 2014, Speaking up for patient safety by hospital-
based health care professionals: a literature review, BMC health services research, vol. 14,
no.1, pp. 61-67.
Practice guidelines
These are standards set up by internationally approved organizations such as The Australian
Commission on Safety and Quality in Healthcare. These standards set up the variety of ways in
which various nursing practices should be undertaken to prevent medical malpractices which
may affect the health of patients. The secondary literature sources which talk about the practice
guidelines include:
1. Dougherty, L and Lister, S eds 2015, The Royal Marsden manual of clinical nursing
procedures, John Wiley & Sons, pp. 971-992.
2. Schickedanz, A, Huang, D, Lopez, A, Cheung, E, Lyles, CR, Bodenheimer, T and Sarkar,
U, 2013, Access, interest, and attitudes toward electronic communication for health care
among patients in the medical safety net, Journal of general internal medicine, vol. 28, no.
7, pp. 914-920.
Clinical protocols or guidelines
Just like practice guidelines, the clinical protocols or guidelines are standards set up by
internationally approved organizations such as The Australian Commission on Safety and
Quality in Healthcare. These standards set up the variety of ways in which various nursing
practices should be undertaken to prevent medical malpractices which may affect the health of
patients. The secondary literature sources talking about the clinical protocols or guidelines
include:

Clinical Communication 3
1. Dougherty, L and Lister, S Eds 2015, The Royal Marsden manual of clinical nursing
procedures, John Wiley & Sons, pp. 971-992.
Government Report
The government reports are very substantial for this assignment since they are important in
finding out the standards put in place by the government to regulate the health services. There
are guidelines put in place that enhances the communication between the patients and the
healthcare providers and the healthcare workforce in general. The secondary literature sources
talking about the government report include:
Great Britain: Parliamentary and Health Service Ombudsman, G. B. G. O., 2013. Report of two
investigations by the Local Government Ombudsman for England and the Health Service Ombudsman for
England: first report session 2009-2010. London: The Stationery Office.
Service, N. T. I., 2016. Government Reports Announcements & Index, Volume 87, Issues 21-24. Australia:
Department of Commerce, National Technical Information Service.

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Bibliography
Abraham, J, Kannampallil, TG, Almoosa, KF, Patel, B and Patel, VL 2014, Comparative
evaluation of the content and structure of communication using two handoff tools: implications
for patient safety, Journal of critical care, vol. 29, no. 2, pp. 311- 320.
Brock, D, Abu-Rish, E, Chiu, CR, Hammer, D, Wilson, S, Vorvick, L, Blondon, K, Schaad, D,
Liner, D and Zierler, B 2013, Interprofessional education in team communication: working
together to improve patient safety, BMJ Qual Saf, vol. 22, no. 5, pp. 414-423.
De Jong, CC, Ros, WJ and Schrijvers, G 2014. The effects on health behaviour and health
outcomes of Internet-based asynchronous communication between health providers and patients
with a chronic condition: a systematic review, Journal of medical Internet research, vol. 16,
no.1, pp. 145-158.
Dougherty, L and Lister, S eds 2015, The Royal Marsden manual of clinical nursing procedures,
John Wiley & Sons, pp. 971-992.
Doyle, C, Lennox, L and Bell, D 2013, A systematic review of evidence on the links between
patient experience and clinical safety and effectiveness, BMJ open, vol. 3, no. 1, pp. 1570-1581.
Foronda, C, Gattamorta, K, Snowden, K and Bauman, EB 2014, Use of virtual clinical
simulation to improve communication skills of baccalaureate nursing students: A pilot
study, Nurse Education Today, vol. 34, no. 6, pp. 53-57.
Okuyama, A, Wagner, C and Bijnen, B 2014, Speaking up for patient safety by hospital-based
health care professionals: a literature review, BMC health services research, vol. 14, no.1, pp.
61-67.

Clinical Communication 5
Randmaa, M, Mårtensson, G, Swenne, CL and Engström, M, 2014, SBAR improves
communication and safety climate and decreases incident reports due to communication errors in
an anaesthetic clinic: a prospective intervention study, BMJ open, vol. 4, no.1, pp. 4268-4283.
Redley, B, Bucknall, TK, Evans, S and Botti, M, 2016, Inter-professional clinical handover in
post-anaesthetic care units: tools to improve quality and safety, International Journal for Quality
in Health Care, vol. 28, no. 5, pp. 573-579.
Schickedanz, A, Huang, D, Lopez, A, Cheung, E, Lyles, CR, Bodenheimer, T and Sarkar, U,
2013, Access, interest, and attitudes toward electronic communication for health care among
patients in the medical safety net, Journal of general internal medicine, vol. 28, no. 7, pp. 914-
920.