This essay is a reflective account of a clinical experience during a hospital placement, utilizing Gibbs' reflective cycle. The author reflects on caring for an 80-year-old patient with multiple chronic conditions, highlighting challenges in communication and empathy. The reflection details feelings of disappointment and distress due to negative feedback from the patient. The evaluation section discusses the importance of effective communication in building therapeutic relationships and improving patient outcomes. The analysis identifies inappropriate communication approaches, including non-verbal cues, active listening skills, empathy, and informed consent. The conclusion emphasizes the need to develop better communication skills and outlines an action plan involving training sessions, feedback, and evidence-based research to enhance patient care. Desklib offers similar solved assignments and past papers for students.