Enhancing Business Processes at Xerox with Cloud Computing

This report discusses the application of cloud computing to enhance Xerox's business processes, focusing on improving employee training through e-learning. It examines Xerox's need for innovative technologies and effective communication strategies, highlighting the benefits of a private cloud deployment model using Platform as a Service (PaaS). The report details the requirements for implementing cloud services, including virtualization, next-generation architecture, and policy management. It recommends the Litmos application as an effective e-learning platform due to its scalability, cost-effectiveness, and mobile accessibility. The analysis emphasizes improved information retention, performance evaluation, and collaboration, ultimately concluding that cloud computing significantly improves Xerox's business processes by reducing costs, enhancing security, and providing scalable learning solutions.

Running head: Cloud Computing in Business Process Enhancement
Cloud Computing
In
Business Process Enhancement
Name of the Student
Name of the University
Author note:

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Introduction:
The fundamental purpose of this report is to effectively discuss the business process
of Xerox. A detail analysis on the organization Xerox it has been noticed that the mentioned
organization offers a global platform to the audience who wants to incorporate innovation
into the business as well as to their other impactful process by which they can enhance the
services of their respective organizations (Varghese and Buyya 2018). The study has
significantly mentioned that this organization has the fundamental aim to provide the
innovative technologies to their customer companies across the world. While performing the
above mentioned tasks it is very essential to have effective communication as well as the
training sessions with the employs as this holds a significant impact to enhance the business
process of Xerox. Followed by the mentioned aspect it has been determined that the
organization must incorporate such procedures to tech the employs which will never bother
their working effectiveness as well as will surely help to enhance the skills of the employs.
Considering the above aspects this report has effectively discussed about the effective
application in order to address the mentioned problem. Along with that in this paper a detail
elaboration of the approached system, its application as well as the possible limitations are
effectively discussed (Yan et al. 2015). Followed by this it has also covered the study about
the ethical aspects of the approached application. Apart from discussing the above mentioned
aspects it will also cover the recommendation to mitigate the accounted problems. Lastly, the
paper will be concluded by stating how the application of the approached system has
improved the business process of the mentioned organization.
Business Process Explanation:
According to the business requirements of the organization Xerox it has been
determined that the organization needs the incorporation of the e-learning for the betterment
of the employ training, which is great initiatives towards the approach of self-paced education

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via mobile devices. Followed by the investigation conducted on the approached process it has
been identified that a cloud platformoffers an effective video management solution to the
organization for the betterment of their learning and teaching experience.
Before describing the benefits of the incorporation of Cloud computing into the
business services it is essential to describe the services offered by Cloud Computing
(Varghese and Buyya 2018). Followed by the mentioned concern a detail investigation has
been done on the services of Cloud Computing by relating it with the needs of the mentioned
organization and those findings are listed below:
According to the studies it has been determined that in the operations of Cloud
Computing it has classified the working models into two, one is the Deployment Models and
another one is the Service Models (Li et al. 2018). In the field of the deployment models
there are four cloud models which includes the Public Cloud Model, Private Cloud Model,
Hybrid Cloud Model as well as the Community Cloud Model.
Public Cloud Model-These types of cloud model allows the general population to access the
services as the offered cloud services will be open to all.
Private Cloud Model-These types ofcloud model offers the services which is restricted
within an organization in order to maintain the confidentiality of the confidentiality of the
organizational services.
Hybrid Cloud Model-These types of clouds are the combination of the private and the
public cloud as it is generally an open service however, it holds restriction in several fields
where it is needed (Chang and Ramachandran 2015).
Community Cloud Model-These types of cloud service offers the facility to the work within
a group of organization with the purpose to share information, as well as to perform other
organizational processes.

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After analyzing the approached process it has been noticed that the organization
Xerox requires private cloud deployment model as the e-learning process must perform with
in a single organizational structure (Yan et al. 2015). While elaborating the service models in
has been noticed that there are three significant cloud service models which includes the
Software as a service (SaaS), Platform as a Service (PaaS) and the Infrastructure as a service
(IaaS).
Software as a service (SaaS)-These types of cloud service model offers the facility to utilize
the software application for the organizational purpose.
Platform as a Serviec (PaaS)-These types of cloud service model offers the facility to utilize
the virtual environment in order to run the desired application.
Infrastructure as a Service (Iaas)-These types of cloud service models offers the facility to
access the basic resources within an organization which includes the virtual machine, virtual
storage as well as the physical machines.
After investigating the approached compared with the features of theapproached
system it has been noticed that in this approached system PaaS is required as the approached
e-learning process is fundamentally depends on the Video sharing process by using the cloud
platform. Along with this the application of Azure offers the facility to effectively reduce the
overall cost compared to the conventional learning process (Zhan et al. 2015). Followed by
the above mentioned services it also enables the organization to apply effective authorization
process by which the administration can provided effective security to the resources and
information. Followed by the above aspects it has been also noticed that since the
organization has expressed the interest towards gaining the benefits by educating the employs
about new techniques as well as the technologies there is a huge application of the cloud
computing as the incorporation of cloud computing holds several impactful features to

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address those findings by reducing the overall cost of the approached program. Since, the
organization has expressed the interest towards incorporating such process by which it can
share the required information among the employs via mobile devices with the purpose to
provide time as well as location independent learning experience (Hameed et al. 2016). Apart
from these features the organization has also accounted the rapid growth of the industry thus
the administration has expressed the interest their interest their interest towards incorporating
a highly scalable system which can hold a significant number of employ as the approach
system needs to be structure in such way which has the capability to manage large number of
user. Hence, from this analysis it has been determined that in order to address this
functionality cloud computing will be highly effective as cloud is an on demand service
which offers the facility to expand the services with according to the increment of the employ
numbers. Along with that being a virtual platform it is very effective to share the learning
materials with the employs.
Thus, from the above analysis it has been determined that based on the requirement of
the organization the incorporation of the Cloud Computing into the business structure will be
highly effective.
Requirement:
However, form the above analysis it has been noticed that the organization needs the
incorporation of the cloud application, studies has also mentioned that in order to implement
cloud services into any organization filed it is highly essential to adopt few control measures
which invokes the services of the cloud into the organizational structure (Li et al. 2017). As
per the above investigation it has been noticed that the mentioned organization requires a
private cloud deployment model based on the Platform as a Service (PaaS) service model,

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thus with the purpose to implement the mentioned cloud model the essential requirements are
listed below:
 One of the most essential requirement to incorporate the private cloud computing
model into the business structure of the organization Xerox is the adoption of the
virtual management techniques and technologies into the physical machines as it is
the basic requirement to incorporate the virtualization into the organizational
resources. Thus, the implementation of effective virtual environment is very essential
(Etro 2015).
 Followed by the aspect of virtualization the incorporation of the next generation
organizational architecture is essential as considering the current market grow in order
to enable a private cloud service the next generation architecture can marge the
networks and server connectivity into a single line process. Along with that the
incorporation of the approached architecture holds the facility to implement the
automation, as well as the configuration resolutions.
 Along with the incorporation of the above aspects into the business model it is also
essential to adopt effective policy management with the purpose to enhance the
services of the private cloud service.
 Apart from the above aspects it is also important to specify the process
standardization as this will help to classify the operations of the human as well as the
system. There is a significant importance of the incorporation of this aspect as this
helps the organization to analyze the services and the cost for specific services (Sen
2015).
 One of the major requirement to incorporate the cloud service into the business
structure is the mainframe virtualization as which offers the organization to
effectively investigate the cost and the impact of the organizational operations.

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 Followed by the above requirements one of the most significant essential requirement
is the incorporation of the effective training in the organization about the operations
of the cloud computing.
 The establishment of advance technologies also holds a significant impact towards the
betterment of the services of cloud application.
Recommendation:
Considering the requirements of the mentioned organization it has been determined
that in order to incorporate the cloud services into the organizational structure to implement
effective e-learning process to educate the employs there is a significant scope for the Litmos
application which is one of the impactful cloud platform for the e-learning services. After
analyzing the application of the Litmos it has been noticed that it holds a world-wide impact
related to online learning services. Followed by the mentioned feature the incorporation of
the Litmos will help the organization by allowing the administrator to effectively structure
and track the performance of the employs present within an organization. This application is
written in .net language where the back end of the application is developed by using the
HTML5 (Chang, Kuo and Ramachandran 2016). Followed by the aspects to collaborate the
employs of the organization for the purpose to educate about new technologies in order to
improve the skills of the employ, Litmos holds several other benefits as it provides the
facility to learn from the mobile devices which is very effective for to educate the employs as
this is a time independent as well as location independent process. The application offers
most effective training platform which offers easier learning process. Along with these the
application of Litmos has also offered the facility by reducing the cost of the training
programs since it is an online learning process it does not require travel cost as well as any
specific location maintenance cost. Along with that it also holds advance authentication
process by which it allows the administrator to operate the usability of a user (Li et al. 2018).

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Along with these it Litmos is also known as a highly scalable application which holds the
feature to expand its services by with according to the increment of the user.
Thus, from the above analysis it has been noticed that there are several beneficial
impact present due to the incorporation of cloud application Litmos. Those benefist are listed
below:
 Improved information retention compared to the traditional training process to
educate the employs within an organization.
 Along with that it holds the feature to effectively evaluate the performance of the
learner.
 Effectively collaboration on the software infrastructure.
 Easily accessible information.
 Cost effective data sharing and authentication process.
 Along with the above aspects it offers well structure or organized training
program.
Followed by the above benefits it can be summarizes that the fundamental reason
behind the incorporation of cloud computing into the business structure for effective e-
learning experience is to reduce the cost for the training program as well as it also utilizes the
time of the employs.
Discussion of the recommendations:
One of the major striking ethical problem which is faced by the cloud computing is
associated with including the diminished privacy of the users. The cloud administrators along
with the engineers would be having the access to the details of the customers as well as their
files so as to troubleshoot or manage the system. However this is also considered to be a

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liability and the reason behind this is that it comprises of the privacy of the customers.
Additionally the existence of the security data is always leads to the attempts by malicious
attacker for security and data breach (Stergiou et al. 2018). This in turn is associated with
putting the trust of the customer at stake. When the customers are associated with paying for
the services then there always resides the expectation of security of the data from any kind of
theft. Cloud computing is also associated with making it possible for the individuals or by the
company to have an access of the file as well as the personal details without making the
concerned person aware whose files are being accessed and leaked into the wrong hands and
this would be initially responsible for the leading the dangerous situations. In case of any
kind of data breach it is recommended for the cloud provider to inform the customer about
that and this does not occur in reality because of the involvement of the third parties in the
services who does not want their reputation to be spoiled. Besides this if the company is also
associated with stopping the usage of the cloud services then there exists the problem that is
because of the one who is having the rights over the files that has been left out turns out to be
a major issue. In addition this there also exists the risk related to easy distribution of the other
people’s intellectual properties (Xia et al. 2016). Existence of large data centres for the
purpose of storing data from the cloud computing might also have a huge impact upon the
sustainability.
During situations of crisis the vendors might be associated with focusing upon the needs of
the big accounts that is of the people who are associated with paying more for the purpose of
support and are often seen to be associated with ignoring the smaller accounts which can be
considered to be a type of discrimination as the providers should necessarily have the
responsibility of all their customers irrespective of their size.
One of the possible methods of mitigation of the ethical issues is associated with choosing of
service provider who is capable of understanding eth operational risks which are involved

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(Ali, Khan and Vasilakos 2015). The provider is to be selected who would be associated with
providing the best possible security as well as authentication schemes and should necessarily
be truthful for the customers regarding any kind of breach. Besides this they should also be
associated with taking the responsibility in two particular dimensions and this is associated
with including the location of the data centres and the roles as gatekeepers to the information
(Marinescu 2017). The customers should also necessarily have a deep understanding of the
technology which is being utilized along with the accompanies risks as well, they should also
remember that the provider is performing with due diligence while being associated with
considering the third party cloud service providers and for maintenance of a consistent
communication with the provider chosen.
As a cloud consumer the organization should necessarily be associated with fully
understanding the network as well as the application for the purpose of determining how the
functionality along with the resilience and the security for the cloud-deployed applications
and systems (Gai et al. 2016). Due diligence must be performed all throughout the lifecycle
of the applications and systems which is being deployed in the cloud and this would be
including the planning, development and deployment along with the operations and
decommissioning.
Managing access is another recommendation for cloud usage and the process of access
management generally refers to the three capabilities which needs to be essentially present
and this includes the ability of identifying and authenticating the users, the ability of
assigning the users access rights and lastly the ability of creating and enforcing access control
policies for the resources. The identification and authenticating the users is generally
associated with including the usage of the multifactor authentication for the purpose of
reducing the risks related to compromise of the credentials. The stolen privileged user
credentials are associated with allowing the attackers in controlling and configuring the cloud

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consumer resources (Almorsy, Grundy and Müller 2016). The usage of the multiple factors
is associated with making the attacker require the acquiring of multiple as well as
independent authentication elements which in turn reduces the likelihood of compromise.
Additionally the assigning of the user access rights is associated with including the plans
related to collection of roles for the purpose of filling the shared as well as the computer
specific responsibilities. Individual developers along with the system managers should not be
having an uncontrolled access to the resources (Chen et al. 2015). The limiting of the access
is capable of limiting the impact of the compromise of the credentials or malicious insider.
Besides this it is essential to make sure that the developers are constrained to the projects
assigned to them and besides this the system manager should be constrained to the assigned
resources. So it is possible to develop role based access control which can be used for the
purpose of establishing privileges for the developers and the system managers as well.
Creation and enforcement of the resource access policies are associated with offering several
types of storage services which is associated with including the blob storages, the virtual
disks and the content delivery services (Hashem, et al. 2015). Each of the services might eb
associated with having an unique access policies which must be assigned for the purpose of
protecting the data that is stored. Besides this the company should necessarily be associated
with the understanding and configuring of the service specific access policies.
Protection of data is another major concern and beyond the access control the data protection
is associated with involving three different challenges which is associated with including the
protection of the data from the unauthorized access, ensuring of the continued access to
critical data in the event related to errors and failures and prevention of the accidental
disclosure of the data which was deleted supposedly (Botta et al. 2016).

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Implementation of the proposed cloud computing recommendation:
The cloud service providers are entirely responsible for the managing the clouds. The
work of the organization would be made easier by making use of the cloud solution, the
usage of the cloud is associated with making of sense in what the organization is trying to
accomplish. They needed to be capable of getting eth information passes along with each
other at a much faster rate than the actual process without hampering the daily operations, the
employees would be getting real-time training materials as well while they are not working.
Employees along with all other authorized users would become capable of getting access to
the learning centre by making use of any of the devices along with being capable of
uploading any of the contents by usage of their own devices such as the laptops, tablets, smart
phones or personal computers (Rittinghouse and Ransome 2016). XstreamVideo would be
associated with the usage of the Microsoft Azure Cloud Services, Virtual Machines, and Geo-
Redundant storage as well as the Azure Active Directory for the video upload and in addition
works in conjunctions with the corporate network.
Conclusion:
The usage of the cloud computing by the companies so as to provide training to the usage of
the cloud-based solution, is associated with helping Xerox is saving time as well as money.
Employees would also be capable of managing their own training on their own privileged
time by usage of the device which is seen to be readily available to them. Besides this instead
of making it mandatory for the employees to take training from the desktops which are
located within the company infrastructure or using third-party vendors for the purpose of
delivering training material and along with this the company is capable to using the
technology which they have been actively improving over the past years. Xerox has also been
capable of understanding and realizing the fact that employees are capable of learning better