Cloud Computing Explained: Service Models, CRM, and ERP Integration

This report provides an overview of cloud computing, focusing on its key characteristics and service models: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). It explains how system managers use IaaS for platform creation, developers use PaaS for application deployment, and business users utilize SaaS for various tasks. The report further discusses Cloud CRM, highlighting its benefits such as hassle-free installation, affordability, and enhanced security, and its role in centralizing customer databases and streamlining business processes. Finally, it touches on Cloud ERP, explaining how it automates data collection and provides real-time insights into business resources and processes. The document concludes with a list of references used in compiling the report, and is available on Desklib, a platform providing study tools for students.

Cloud Computing
 Cloud computing is a paradigm in which computing
resources are available whenever they are needed
and charges are based on their usage.
 Computing resources such as servers, networks,
applications, storage and services.
 These resources can rapidly released and
provisioned with minimal efforts of management.

Characteristics of Cloud computing

Cloud Computing Models
It has three service models.
IaaS- Infrastructure as a service
PaaS- Platform as a service
SaaS- Software as a service

IaaS
System managers uses this model to create platforms
for application test, service, development integration
and deployment.
Few services are available such as operating systems,
virtual machines, memory, storage and backup
services etc.
Consumers does not control or manage the cloud
infrastructure but have control over services like
operating system.
Examples- Googl3e compute engine, Rackspace,
Amazon EC2 etc.

PaaS
Platform as a service model is used by
deployers and developers and they use this
model to create or deploy the services and
applications for users.
Consumers have control over deployed
application and its configuration settings for
applications.
Examples- Openshift, Windows Azure, Heroku
etc.

SaaS
The business users use this software as a
service model to accomplish the business
tasks.
In this model, services like CRM, website
testing, office automation and blog are
available.
The soft wares are hosted and consumers pay
for a subscription.
Example- Skype, Gmail etc.

Cloud CRM
 CRM is a tool to establish healthy and closer
relationship with customers.
 With the help of cloud based CRM software,
enterprises can grow their business.
 Reasons to use cloud based CRM-
Hassle free installation
Affordable product
High security levels
Reliable operations
Enhanced compatibility

Cloud CRM Benefits
CRM system helps enterprises to achieve-
 It centralize the customer database.
 Improve the relations with existing customers.
 It streamlined both sales and marketing processes.
 Improve the customer's satisfaction, retention and
loyalty
 After CRM implemetatio0n, enterprise do not need to
invest time in planning of software and hardware
purchase.
 Reduced the cost because there is no servers to
install, software to maintain or hardware to purchase.

Cloud ERP
 The SaaS model can be used in ERP (enterprise
resource planning system).
 ERP is a management software and it offers
application to automate data collection,
management and storage from business sources.
 Business sources such as inventory, accounting,
service delivery marketing etc.
 Business managers can get real time integrated
view of resources, commitments and processes
of business.

REFERENCES
Cloud Computing Service Models, 2014. [Online].
Available through: <http://kikobeats.com/cloud-computing-
models>. [Accessed on 21st December 2015].
Benefits of cloud ERP, 2015. [Online]. Available
through:<http://www.techadvisory.org/2014/09/benefits-of-
cloud-erp/>. [Accessed on 21st December].
CRM Benefits, 2015. [Online]. Available
through:<http://www.govirtualoffice.com/solutions/crm/crm-
benefits/>. [Accessed on 21st December].
cloud computing definition, 2010. [Online]. Available
througy:<http://searchcloudcomputing.techtarget.com/defin
ition/cloud-computing>. [Accessed on 21st December
2015].