Cloud Computing: SLA, Governance, Portability and Legal Issues

This report examines key aspects of cloud computing, including Service Level Agreements (SLAs), governance, portability, and legal considerations. The analysis begins with an overview of SLAs, highlighting their importance in vendor contracts and the potential for negotiation. It then delves into the impact of governance control, which is often reduced compared to on-premises IT resources, and the associated risks. Furthermore, the report discusses the limitations of portability due to the lack of industry standards, as well as potential legal issues, particularly concerning data disclosure and regional data storage. The report draws upon academic sources to support its findings, including a reference to a CIO article and a research paper on SLA guarantees for cloud services. This report aims to provide a comprehensive understanding of the challenges and considerations involved in cloud computing.

Running head: CLOUD COMPUTING
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1CLOUD COMPUTING
The following article describes about SLA (service level agreement) and level of service
which is expected from a vendor. SLA standout be an important aspect for outscoring technology
vendor contract (Stephanie Overby 2020). Cloud vendors are very much efficient in modify the
stand SLA due to margin. It is merely provided to commodity services to buyers. In some cases,
customers can do negotiation with the cloud service providers. It is very much important to under
SLA in the domain of cloud computing which helps in analyzing any kind of risk.
Customer can easily joint metrics for providing service providers which stand out as the
factor of cross-supplier effect. This merely creates an impact where vendor can have process not
take into account in the in-scope-contract. IT firms need to managing different service providers
by using operating level agreements. It will highlights how different parties are involved in the
method of delivering IT services.
Governance Control
Cloud consumers are provided with a control on level governance which is much lower in
comparison to on-premises IT resources (Serrano et al., 2016). It merely reduces the complete
governance level control which can come up with risk associated with cloud service provider
operating in the cloud. In addition, this requires external connection that need communication in
between cloud and consumers.
Limited Portability
As a result of absence of proper industry standard in the domain of cloud computing both
industry, public cloud exists to a large extend. Portability can be measured needed for analyzing
the effect of moving the cloud consumers and data in between the clouds.

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Legal Issues
Another kind of legal issue is the complete data disclosure which is physically located in
a region. Here the risk of data disclosure is much high in comparison to other region.

3CLOUD COMPUTING
References
Serrano, D., Bouchenak, S., Kouki, Y., de Oliveira Jr, F. A., Ledoux, T., Lejeune, J., ... & Sens,
P. (2016). SLA guarantees for cloud services. Future Generation Computer Systems, 54,
233-246.
Stephanie Overby, L., 2020. What Is An SLA? Best Practices For Service-Level Agreements.
[online] CIO. Available at: <https://www.cio.com/article/2438284/outsourcing-sla-
definitions-and-solutions.html> [Accessed 12 April 2020].