Cloud Service Management Project for IT Support Sydney: 2019

This document outlines a Cloud Service Management project for IT Support Sydney, focusing on developing, building, implementing, and installing cloud service management software. The project aims to enhance data management, security, and backup services. Key deliverables include cloud integration, service management across multiple platforms (Microsoft, Google, etc.), and implementation of Microsoft Office 365. The project charter details project scope, acceptance criteria, and stakeholder responsibilities, including the project manager, development team, and other key personnel. The project is scheduled from April 23, 2019, to December 29, 2019, with a defined budget and resource allocation. The project's success hinges on adhering to the defined scope, managing potential risks such as budget overruns and schedule delays, and ensuring effective communication and collaboration among the project stakeholders.

To be filled by the
student
Organisation IT Support Sydney CBD
Developing of an Cloud Service Management
Software
Date 23/04/2019
Project Description
The project is based on developing, building, implementation and
installation of a Cloud Service Management software. The project is aimed
at the installation of the software within the office premises. The use of this
software would help the organisation in implementing the best form of cloud
management software to store data on the cloud premises.
Some of the business benefits based on the usage of the software are:
 Management of internal data of the company
 Managing the security of cloud based systems based on
encryption
 Managing the backup and restoration services of internal data
The deliverables based on the implementation of cloud management software
are:
 Cloud integration with on-premises network
 Service management based on Microsoft, Google, Dropbox,
SharePoint and One drive
 Implementation of Microsoft Office 365, migration and further
management
In order to gain clear visibility about the acceptance criteria over the project,
the project should hold the responsibility to look into each of the aspects. The
project manager should list out certain criteria’s based on acceptance of each
stage of the project. Based on the acceptance over each of the aspects of the
project, the further works of implementation would be defined.
The out of scope items that would not be covered within the project are –
project baseline description, feasibility study, set expectations and project
charter.
The schedule of the project would only be available to the project manager.
They would only be responsible for guiding the entire project team throughout
the entire project.
The time for the development and other works over the project would only be
performed from 8 AM to 5:30 PM. No form of further assistance would be
available after the mentioned time period.
The budget allocated for the project is limited. The project would thus have
to complete the development activities within the sponsored costs.
The project would be completed as per the estimated project schedule.
The project would be completed within the estimated budget.
The project would be completed with the pre-allocated resources approved
by the project sponsor and management team.
Jim Owens FACS CP

Notes on completing the Project Scope Statement
Key Stakeholders
The primary stakeholders involved within the project are: Management staff,
project sponsor, project manager, development team, testing team, networking
team, quality analyst team and subject matter experts.
The project would initiate from 23rd April 2019 and is thus expected to end by
29th December 2019.
Each of the people working within the project would have an estimated time
period of work for 8 hours.
The resources required during the project might get exhausted or the might
turn down during the development phase.
The project might not be completed within the estimated budget. The budget
of the entire project might exceed.
The project might get delayed than the actual delivery date due to improper
project scheduling.
23/04/2019 29/12/2019
8
John Boshua (PM)
Lee Fort (PS)
Larry Cane (DTH)
Andrew Russel (TTH)
Robert Higgs (SME)
John Boshua
Kane Watson
Lee Fort
Project Charter Page 2 of 2