Implementation of Cloud-Based Integrated System at Star Car Rentals

This report details the implementation of a new cloud-based integrated system at Star Car Rentals to improve business operations and increase market share. It analyzes the business case, including needs, benefits, and project costs, and outlines the project organization, work breakdown structure, and deliverables. The report provides a detailed project schedule, risk analysis and mitigation strategies, and a communication plan. It also includes an earned value analysis to assess project costs and progress. The project aims to overcome existing system issues, such as data duplication and manual processes, by automating operations and improving accuracy across various departments. The report covers all aspects of the project, from initial planning to final implementation and evaluation, offering a comprehensive overview of the cloud integration process and its impact on Star Car Rentals.

Running head: MANAGING IT PROJECTS
Implementation of cloud based integrated system in Star Car Rentals
Name of the Student:
Name of the University:

1MANAGING IT PROJECTS
Table of Contents
Introduction......................................................................................................................................2
1.0 Business case of Star Car Rentals..............................................................................................2
1.1 Business needs.......................................................................................................................2
1.2 Benefits..................................................................................................................................2
1.3 Project cost.............................................................................................................................3
2.0 Implement of new Cloud based Integrated System...................................................................3
2.1 Project organization structure................................................................................................3
2.2 Work breakdown structure....................................................................................................4
2.3 Project deliverables................................................................................................................4
2.4 Project activities with estimation of person efforts per hours...............................................5
2.5 High level project schedule...................................................................................................7
2.6 Risk analysis and mitigation................................................................................................10
2.7 Quality control.....................................................................................................................11
3.0 Communication plan................................................................................................................13
4.0 Earned value analysis..............................................................................................................16
Conclusion.....................................................................................................................................22
Bibliography..................................................................................................................................23

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Introduction
The report is based on implementation of new cloud based integrated system in Star Car
Rentals so that their business operations are improved and it leads to increase in market share of
the company. There are various issues in the current system of the company which are required
to be improved on scheduled time. This particular report analyzes the business case of Star Car
Rentals with its business needs and benefits. It also analyzes the project cost to determine the
budget for implementation plan. An organization structure and work breakdown structure is
analyzed to determine the project team and work activities in this project. The paper analyzes the
project schedule to determine start and end date of project, earned value analysis to determine
various project cost analysis and risk to identify possible risks in the plan.
1.0 Business case of Star Car Rentals
1.1 Business needs
Star Car Rentals attained a market share of 45% of New Zealand car rental market with
implementation of IT systems to cover its operations in areas such as customer relationship
management, vehicle pick up, returns management, accounting, payroll, reservation management
and others. The major problem with its existing applications is lack of integration. The current
system has problems related to incorrect information about availability of vehicle, poor vehicle
maintenance, incorrect invoicing and others. Those problems provide effect on rapid decline in
revenue as the customers are moving away from the company. In the year 2018, the market share
of company is stood at 20%. There is also reduction in sales as well as fall in the market share of
the company. In order to overcome with those problems, the company decided to upgrade its
existing systems and integrate a new cloud based integrated system.
1.2 Benefits
Star Car Rentals will benefit from the new cloud based integrated system. The proposed
system connects different application, system as well as IT environments for real time exchange
of the data as well as processes. The system improves connectivity, visibility and optimization of
the business operations. This system eliminates existing issues of data duplication as well as
manual business work. The system will automate the entire business operations to make it time
consuming, faster and efficient. It allows using of cloud applications without installation, access
private as well as business files from whichever location throughout a remote internet access. It
can improve computing efficiencies by centralization storage, memory as well as processing. It
helps to configure of on-premise as well as cloud applications to share of data over cloud. The
system is provided up-to-date information related to various business activities. Change into
manual segments to automated system improves accuracy of level of business operations such as
customer relationship management, vehicle pick up, returns management, accounting, payroll,
reservation management and others. The system is also secured as username and password is
being allocated to each employee to verify and gain access to the cloud.
From the financial point of view, the implement of new cloud integration system is
required of total one-time cost for setting the proposed system is $510,000 with recurring cost

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per month is $35,000. It is estimated that the company will save an amount of $650,000 per year
by means to eliminate lost sales as well as improve operating efficiencies.
1.3 Project cost
The one-time cost for setting the systems are:
.Project Phase Cost Estimated Elapsed
Time in Months
Requirements Analysis $150,000 2
Configuration and Testing $200,000 3
User Acceptance Testing $80,000 3
Implementation including user training $50,000 2
Setup cost for networking and communication $30,000 3
Total $510,000 10
2.0 Implement of new Cloud based Integrated System
2.1 Project organization structure
Following organization structure shows roles of the members those are involved in the
project work throughout implementation of new cloud based integrated system in Star Car
Rentals.
CEOITManagerRequirementanalystSoftwaredeveloperSoftwareTesterSoftwareuser1Softwareuser2ProjectManagerBusinessanalyst1SystemanalystBusinessanalyst2Softwareengineer

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Figure 1: Organizational structure
(Source: Created by author)
2.2 Work breakdown structure
Figure 2: Work breakdown structure
(Source: Created by author)
2.3 Project deliverables
Following are the project deliverables which are provided while implementation of new
cloud based integration system in Star Car Rental:
1. Project charter: It defines statement of objectives in the project. It provides detailed
project goals, roles and responsibilities, stakeholder list, level of authority of the project
manager, timeline and project cost.
2. Project management plan: It is an approved document used to manage the project
execution work. PMP documents coordinate the planning activities and define the project
execution, monitoring, controlling and closing. Each roles and responsibilities of project
member is analyzed in this document.
3. Requirement analysis document: This document provides details on success and failure
of the system project. The system is described in terms of functional in addition to non-
functional requirements. It serves contractual basis among customer as well as developer.

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4. Budget analysis report: It is a financial plan for defined period of year. It is included
with sales volumes, revenue, cost and expenses, liabilities and cash flows. This report
provides cost for networking of system across the project lifespan.
5. Testing and implementation plan: This plan provides details of system features which
are required to test, entry and exit criteria. The test cases are written to keep track of the
software implemented, and the test analysis report will record results of tests.
6. Risk management plan: It is a document prepared by the project manager to foresee the
project risks, estimate its possible impacts and define the responses to project issues. It
provides negative and positive effect on the project objectives.
7. Lessons learned report: It provides details of learning gained from process to perform
the project work. It provides insights of how project processes are to be improved.
2.4 Project activities with estimation of person efforts per hours
Resource Name Work
Project Manager 1,664 hrs
Preparation of project proposal 16 hrs
Allocation of requirements among development
segments 88 hrs
Apply lessons learned from earlier projects 24 hrs
Review to determine readiness to design phase 120 hrs
Requirement sign off 16 hrs
Sign off the configuration phase 16 hrs
Availability of business requirements 216 hrs
Development of application code 216 hrs
Regression analysis completion 144 hrs
Sign off the user acceptance testing 16 hrs
Sign off the project report 48 hrs
Project review and closure 64 hrs
Final project report submission 8 hrs
Analyze the business requirements 16 hrs
Revalidate the business needs 80 hrs

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Identify non-functional requirements 120 hrs
Installation of hardware and software 96 hrs
Staff training 360 hrs
Business Analyst 01 288 hrs
Analyze the business requirements 16 hrs
Identify functional requirements 96 hrs
Support the build process 96 hrs
Software configuration 80 hrs
Business Analyst 02 1,176 hrs
Revalidate the business needs 80 hrs
Identify functional requirements 96 hrs
Identify non-functional requirements 120 hrs
Source code, test scripts 104 hrs
Third party software and hardware 96 hrs
Support the build process 96 hrs
Installation of hardware and software 96 hrs
Unit, integration and system testing completion 128 hrs
Staff training 360 hrs
Testers 1,344 hrs
Source code, test scripts 104 hrs
Third party software and hardware 96 hrs
Development and test documentation 80 hrs
Management of testware and test results 152 hrs
Support the build process 96 hrs

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Software configuration 80 hrs
Sign off the configuration phase 16 hrs
Availability of business requirements 216 hrs
Development of application code 216 hrs
Unit, integration and system testing completion 128 hrs
Regression analysis completion 144 hrs
Sign off the user acceptance testing 16 hrs
2.5 High level project schedule
WBS Task Name Duration Start Finish Predecessor
s
Resource
Names
0
Implementation of new
cloud based integration
system
297 days Tue 10/9/18 Wed
11/27/19
1 Requirements analysis 60 days Tue 10/9/18 Mon
12/31/18
1.1 Preparation of project
proposal 2 days Tue 10/9/18 Wed
10/10/18
Project
Manager
1.2 Analyze the business
requirements 2 days Thu
10/11/18 Fri 10/12/18 2
Business
Analyst
01 ,Project
Manager
1.3 Revalidate the business
needs 10 days Mon
10/15/18 Fri 10/26/18 3
Business
Analyst
02 ,Project
Manager
1.4 Allocation of
requirements among
11 days Mon Mon 4 Project

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development segments 10/29/18 11/12/18 Manager
1.5 Apply lessons learned
from earlier projects 3 days Tue
11/13/18
Thu
11/15/18 5 Project
Manager
1.6
Identify potential
product and servce
providers
27 days Fri
11/16/18
Mon
12/24/18
1.6.1 Identify functional
requirements 12 days Fri 11/16/18 Mon 12/3/18 6
Business
Analyst
01 ,Busines
s Analyst
02
1.6.2 Identify non-
functional requirements 15 days Tue 12/4/18 Mon
12/24/18 8
Business
Analyst
02 ,Project
Manager
1.7 Review to determine
readiness to design phase 15 days Fri 11/16/18 Mon
12/31/18 4 Project
Manager
1.8 Requirement sign off 2 days Tue
12/25/18
Wed
12/26/18 9 Project
Manager
2 Configuration and
testing 90 days Thu
12/27/18 Wed 5/1/19
2.1 Determine items make
software and system 25 days Thu
12/27/18
Wed
1/30/19
2.1.1 Source code, test
scripts 13 days Thu
12/27/18 Mon 1/14/19 11
Business
Analyst
02 ,Testers
2.1.2 Third party software
and hardware 12 days Tue 1/15/19 Wed 1/30/19 14
Business
Analyst
02 ,Testers
2.2 Development and test
documentation 10 days Thu 1/31/19 Wed 2/13/19 6,15 Testers

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2.3 Management of
testware and test results 19 days Thu 2/14/19 Tue 3/12/19 16 Testers
2.4 Support the build
process 12 days Wed
3/13/19 Thu 3/28/19 17
Business
Analyst
01 ,Busines
s Analyst
02 ,Testers
2.5 Installation of hardware
and software 12 days Fri 3/29/19 Mon 4/15/19 18
Business
Analyst
02 ,Project
Manager
2.6 Software configuration 10 days Tue 4/16/19 Mon 4/29/19 19
Business
Analyst
01 ,Testers
2.7 Sign off the
configuration phase 2 days Tue 4/30/19 Wed 5/1/19 10,20
Project
Manager ,T
esters
3 User acceptance testing 90 days Thu 5/2/19 Wed 9/4/19
3.1 Availability of business
requirements 27 days Thu 5/2/19 Fri 6/7/19 21
Project
Manager ,T
esters
3.2 Development of
application code 27 days Mon
6/10/19 Tue 7/16/19 23
Project
Manager ,T
esters
3.3 Unit, integration and
system testing completion 16 days Wed
7/17/19 Wed 8/7/19 24
Business
Analyst
02 ,Testers
3.4 Regression analysis
completion 18 days Thu 8/8/19 Mon 9/2/19 25
Project
Manager ,T
esters
3.5 Sign off the user
acceptance testing
2 days Tue 9/3/19 Wed 9/4/19 26 Project
Manager ,T

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esters
4 Implementation
including user training 60 days Thu 9/5/19 Wed
11/27/19
4.1 Staff training 45 days Thu 9/5/19 Wed 11/6/19 27
Business
Analyst
02 ,Project
Manager
4.2 Sign off the project
report 6 days Thu 11/7/19 Thu
11/14/19 29 Project
Manager
4.3 Project review and
closure 8 days Fri 11/15/19 Tue
11/26/19 30 Project
Manager
4.4 Final project report
submission 1 day Wed
11/27/19
Wed
11/27/19 31 Project
Manager
2.6 Risk analysis and mitigation
Type of
risk
Description Probabilit
y
Impact Risk
level
Mitigation actions
Organizati
onal risk
Star car rentals have lose over IT
governance as well as control in
cloud. The company is not carrying
out IT auditing over the cloud.
Therefore, the cloud provider is
failing to support company to meet
with its specific industrial
regulations.
Unlikely Moderate Medium The company
should be careful
when making
decisions regarding
selection of the
cloud vendors.
Operation
al risk
The cloud provides have not
defined Service level agreement
among the cloud providers.
Therefore, the company has no
such capability to meet with
established SLA.
Moderate Moderate Medium There should be
proper defined
service level
agreement helps the
company to make
proper contract
between service
provider and end
user.
Technical
risk
Due to various cloud applications,
there is data fragmentation as well
Likely Major High The company
should aware the

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as data losses. The company has
limited control to debug and test
application within cloud.
Sometimes, there is unauthorized
access to the data application.
staffs regarding
unauthorized access
to confidential
information. Two-
way password
method is used to
prevent towards
accessing the data
from third party
access.
Legal risk The cloud architecture are failed to
meet with data privacy as well as
protect regulations. Intellectual
property issues are raised due to
sharing of IT resources over cloud.
Moderate Major Medium The company
should implement
of strict
organizational legal
rules so that all
confidential data
should be kept
secured in one
place.
Resource
risk
The staffs and managers involved
in the project are not coordinated
and supported to meet with client’s
requirements.
Unlikely Minor Low A proper
communication
plan should be
implemented for
interaction and
coordination
purpose. The team
members are also
encouraged to work
effectively for the
implementation
work.
2.7 Quality control
Plan Quality
Management Quality Assurance Control Quality
Does the project able to
meet with client’s
requirements?
Project timeline, budget plan and
requirement analysis are ensured if the
project meets with its client’s
requirements. When the project is
delivered on time and the budget is in
limit, then the project plan should
Usage of internal control
standards to ensure about
quality of timeline and
budget.