Analyzing Leadership and Responsibility in The Clove Club Restaurant

This report examines leadership styles within The Clove Club restaurant, including autocratic, transactional, transformational, and democratic approaches. It analyzes the concepts of organizational responsibility and responsible leadership, highlighting their importance in the hospitality industry. The report discusses Corporate Social Responsibility (CSR) and its impact on the restaurant business, incorporating insights from government and civil society. Furthermore, it explores social media practices and their implications for customer satisfaction and experiences. The analysis covers how The Clove Club implements these concepts to drive its growth and development, providing a comprehensive overview of leadership, responsibility, and emerging trends in the sector.

Emerging Trends in the Hospitality Industry
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Contents
INTRODUCTION...........................................................................................................................3
ASSESSMENT QUESTIONS.........................................................................................................3
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
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INTRODUCTION
Emerging trends are basically consider the concept which driving the global management
for hotel industry. This report will discuss about the different kind of leadership within the
restaurants, identify appropriate style of leadership practices. This report will explain the
organizational responsibility as well as responsible leadership in the hospitality where it plays
important role in the restaurant business growth and development. Furthermore, this
documentation will analyse the concept of CSR (Corporate social responsibility), which drive the
entire restaurant business, Also incorporating hospitality industry, government, and civil society.
However, identify the social media practices and implications for better customer satisfaction
and experiences.
Overview of “The Clove Club Restaurant”
The clove Club is based on the restaurant and opened in 2013 March, Shoreditch Town
Hall east London. This type of restaurant is named after original supper club, founders of Clove
club is Daniel Willis and his partnership with Isaac Mchale and Johnny Smith together in
2010. It is one of the most popular restaurant in London, which offers different kind of food and
Beverage services. The Clove Club restaurant should serve as tasting menu which is always
attracts more consumer towards brand. Usually, enterprise will try to highlight the best things
and establish a strong position in marketplace.
Moreover, The Clove club also offer a number of pairings such as wine pairing, soft pairing
and as an ambient tea pairing. The clove club is always adopted the modern cooking techniques
with better thoughtful, precise and elegant food in an informal settings.
ASSESSMENT QUESTIONS
Analyse different leadership styles within “The clove Club” and identify the styles of leadership
practices with examples.
A leadership style is define as leader’s method or technique of providing the right direction,
implementing the effective plan and inspiring the staff members. The manager of “The Clove
Club” Restaurant is to adopt the leadership style according to the need or requirements. In this
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way, it is helping for manager to handle the entire operational business activities in proper
manner.
Autocratic Leadership Style-
This type of leadership style will help for efficient leader to impose expectations and
define accurate result or outcome. The manager of “The clove club” restaurant which means that
show as successful turn in complex situation (Dotoli, FayMiśkowicz and Seatzu, 2019). It is
consider as most knowledgeable in team. Although, it is efficient way to define suitable strategy
in time constrained time intervals. The advantage of autocratic leadership’s style is that when a
manager can spend a lot of time in business decision-making. Sometimes, it also emphasizes to
handle or maintain the chain of command.
In “The Clove club”, manager can use the autocratic leadership style that supports for
taking important decision by themselves. Autocratic leadership is completely opposite to the
democratic because manager has decided what they can do in their business operations and
functions without any involvement of other staff members. Manager of Clove Club restaurant is
to become consider as responsible person to handle the business activities.
Transaction leadership Style-
Transaction leadership style is based on the improvement changes in the Clove Club
restaurant, which means that inspire or motivate the staff member to the improve the entire
business performance as well as efficiency. This can possible when manager of Clove club to
involve with staff members and provide the opportunity for every staff members where they can
implement suitable operations (Gursoy, 2018). Sometimes, Restaurant manager is important
source of motivation as well as inspiration that can easily handle the different tasks effectively
and efficiently.
Transaction leadership style can be used by manager to give reward, award for their
efficient employees. Sometimes, it is also conducting the recognition program or event where
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inspiring the team members to participate in different activities. This will help for restaurant to
increase the profitability as well as productivity in marketplace.
Transformation Leadership Style-
The leadership style is directly established a strong relationship with the actual business
performance in their existing different process. There is something that need to improve the
business tasks. Manager of Clove Club is used the transformation leadership style and then
looking for implementing the innovative idea in the business processes. This can help for
increasing the efficiency of entire business tasks (Jones and Comfort, 2021). At certain level,
Manager is also motivating the team members to discuss regarding the innovation in the
restaurant business. In this way, it has been developed the strong relation between staff members,
executive and managers. In case, if any kind of change occurs in the restaurant business process
after a proper discussion.
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Transformation leadership is mainly relies on the better workplace environment so that it
become easier for establishing a strong communication. In Clove Club, Manager has been used
the transformation leadership style in order to find the opinion of team members and engage with
every individual people. Therefore, it is positive way to directly impact on the input and generate
accurate output or result.
Democratic Leadership Style-
This type of leadership style is mainly related to the collaborative, consultative as well as
participative. This is the better way to interact, communicate with staff members and also
established a better relationship. In Clove Club, manager need to use democratic leadership style
which helps for communicating with team members and discuss regarding innovative idea. This
will help for sharing the better participation of staff members towards innovation in the
restaurant business. In this way, it is also sharing the better encouragement of team member
regards of suggestions, thoughts and opinion (Patterson and Balderas, 2018). Afterwards,
Manager of Clove club has been implemented the better approach to resolve any kind of problem
or issues in proper manner.
By using Democratic leadership style, Manager can do the better decision regarding the
business growth and development. It seeks and take into accounts specific innovative idea and
opinion or suggestion of team members. In Clove Club, Manager of restaurant can use suitable
ideology which means that adopt the better solution in the operational tasks. Sometimes, a leader
has not provided the brief information but it also helping to establish a strong coordination
among individual people.
Whenever, Manager has used the democratic leadership style so that they can provide the
equal rights of their staff members to give their opinion. In this way, it has been developed the
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better coordination with people. This is becoming useful for enterprise to improve entire business
profitability rate in marketplace.
Discuss about the concept of “Organizational responsibility’ and ‘responsible leadership’ in the
hospitality industry.
Organisation responsibility and responsible leadership are considered the important
elements, which is primarily applicable in the Clove Club restaurant. These two concept are
basically define the business responsibilities towards organization functions. A great leaders
have a power to do multiple tasks accordingly.
Organisation Responsibility- An organisation has performed the certain kind of duties, well-
being for its staff members. Usually, a leader of restaurant is targeting the large population and
then operates the business operations and functions. Increasingly, restaurant is required by
consideration of legislation and ensure, as far as reasonably feasible. Manager of Clove Club
restaurant has been taken all kind of business responsibility and then try to achieve business
desirable goal or objective.
It is a type of process or method which help for manager to understand the specific need
or requirement for Clove Club. Usually, Manager has focused on suitable actions which depends
upon the important organisational policies and procedures (Rajeswari and SathishKumar, 2019).
Therefore, it become easier for fulfil all essential need and also meet the expectation level of
enterprise. In the Clove Club, Manager is also used the appropriate framework or tool in order to
organise or conduct the better approaches. Sometimes, it may comprise the different organisation
responsibility, which is mainly handled by manager. It is an essential aspect for restaurant to
generate accurate result or outcome. Within Clove Club restaurant, the responsibility of manager
is to ensure that other staff members are not at risk by their work related activities. Therefore, it
is carry out the all kind of assessment and also create positive working environment or culture.
The involvement of manager in the organisation responsibility which means that change the
behaviour or attitude of others. In order to setup appropriate tasks, provide the better facilities
and services of staff members on regular basis.
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Hospitality industry has been recently discovered the ability of organisation responsibility
so that they can put CSR into plays important role and provide the enhance service element. This
is becoming useful for manager or clove club to the corporate social practices. this is directly
impact on the restaurant environment and society with high demand of services in marketplace.
Clove Club restaurant has always initiated towards Corporate social practices in order to sustain
the environment and also protect their business image (Sanjeev and Birdie, 2019). Sometimes, it
also including optimization to reduce the wastage of food items, conserving the waste and also
minimise the use of chemical. These kind of organisational responsibility has been handled by
manager of Clove club restaurant where they have taken up their own practices to fulfil all
essential need for organisation.
On the other hand, Clove Club restaurants are needed to adopt the relatively new concept,
manager can use themselves to utilise the organisation responsibility such as utilise in guest
facilities, encouraging the guest to re-use linens. In this way, it can easily prevent the usage of
cleaning agents. Therefore, there are lot of different organisation responsibilities handled by
manager through effective corporate social practices. In order to achieve the desirable goal or
objective of enterprise.
Responsible Leadership-
The responsibility leadership is all about the qualities or knowledge of manager in the
Clove Club restaurant. Nowadays, it cannot be overestimated. At that time, manager of Clove
Club has been faced the issues regarding the economic downturn in context of food services.
Many travellers are preferred to select the best restaurant so that manager needs to maintain all
kind of food facilities. By consideration of leadership, it will bring more guest to the door of
restaurant. Manager of clove club who exhibits with good leadership qualities which make a
better break for business.
The responsible leadership in the hospitality industry manager are similar to have those
qualities so that they can easily handle the entire business complex tasks. Business skills are
needed and good manager of clove club will exhibit. In Clove Club restaurant, Manager can
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perform the different business operations but it is needed to include fair play among staff
members, respect and problem solving abilities. An effective manager of restaurant, who is
always respect to the staff members and provide the better facilities or service. This can possible
by consideration of efficient leadership qualities, which is mainly involved in the manager.
In context of responsible leadership, Manager of Clove Club who are basically delegate
all essential responsibilities, avoid any kind of mis-management, encourage achievement and
affirm good behaviour or attitude towards staff members. This will help for creating enjoyable
place for team members where they are putting more efforts to increase visibility of Clove Club
restaurant in marketplace (Shneikat and Alrawadieh, 2019). Moreover, with the help of
responsible leadership manager will establish the strong consumer relation, which is becoming
consider an important responsibilities of manager. If in case, any kind of complaints should be
identified with fairly for all concerned. Manager of clove club is honest look at certain
compliant, especially when involves the staff members. If staff members are right, manager will
use their leadership qualities and make better decision regarding business success.
In additional, Computer technology is much more important aspect for restaurant
business. it is also consider as future business success so that manager has use their responsible
leadership qualities in Clove Club and then establish a better communication with potential
consumers. Manager can sense the business needs and ability to understand or implement
innovation in restaurant business.
Critically evaluate the application of these concepts in “The Clove Club”
To examine the concepts of organization responsibility and responsible leadership, which
is mainly used in the different areas such as public, private and third party institution. Each and
every sector have been consider these important concepts. This can help for providing the brief
idea about the entire business activities, also handle or control necessary tasks.
First of all, it is mainly focused on the organizational responsibility which means that
private, public enterprise can relate with different business operations such as marketing, sales,
consumer service, and financial etc. these are important operations performed by manager in
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both public and private. At that time, manager of different sectors has an ability to identify the all
kind of organizational responsibility. Generally, private organization has been used the
innovative concept in their business so that they can easily increase profitable rate in global
marketplace. This can possible when manager of private enterprise is putting more efforts with
responsible leadership qualities, where they can easily handle all kind of organization
responsibility efficient manner. On the other hand, public enterprises are generally applicable as
giving the better options of potential consumers. In this way, it can easily fulfil all essential need
of individual people. This kind of thing can possible by organizational responsibility and
responsible leadership. These are including by manager to do different tasks.
Third party institution relates to the non-government, non-profit enterprise where they
always consider the political, social and economic perspective of countries. Therefore, it has
been continuously changing the business demand, responsibilities (Sota, Chaudhry and
Srivastava, 2020). As per analysis, it has been identified that hospitality industry already
received major growing attention last 20-30 years. So as influencing the private, public and third
party enterprises.
Responsible leadership concept is basically adopted by different sectors such as private,
public and etc. manager of enterprises should be developed the framework to establish a better
coordination with other people. in this way, it become easier for handling the coordination
between staff members, executive and managers. At that time, manager of hospitality industry is
to use their own responsible leadership qualities, modify the entire business accordingly.
Critically examine how CSR (Corporate Social Responsibility) delivers benefits to “The Clove
Club”
Corporate social responsibility is kind of process or approach in which developed the
better understanding between company and society. Afterwards, it is helping to provide the
better advantage, benefit them in process. CSR is helping to eliminate any kind of business
problem because it is practically applicable as much expect. When Clove Club is adopting the
concept of corporate social responsibility, it is consider as important to know about the
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consumers. CSR initiative become pointless if they do not get client acknowledgement. In this
way, Clove Club restaurant has done it right manner, established their business through efficient
leaders on the putting efforts in the flexible working environment development.
In Clove Club, Manager has been used the CSR in best way to establish a connection with
potential consumers and keep them engaged with brand. This is possible due to CSR campaign
where restaurant initiative about something good. Clove club restaurant is used the Corporate
social responsibility practice by manager, which is helping to develop as brand image, reputation
in marketplace. in this way, it has been continuously increasingly the entire business production
and sales across globe. CSR provide the benefit, advantage of Clove club restaurant in order to
visible its potential investors, who are supporting to maintain the loyalty and trust with restaurant
brand. Sometimes, Manager of Clove club is used the CSR practice while enhancing the public
relation and gain more benefits from consumer sides (Sota, Chaudhry and Srivastava, 2020). For
Example- Clove club restaurant is mainly contribute towards the local community and society,
giving the best food options during COVID-19. Many people are become conscious about the
hygiene so that restaurant has already safety related precaution. Sometimes, manager of
restaurant will try to make short term plan and generate more profits in marketplace.
The Clove club is strongly targeting the potential consumer with the help of CSR
practices. This will help for improving the basic moral, values towards regular clients. In order to
operate the business with better expenses. On the other hand, corporate social responsibility is
also consider the important aspect where manager can use them in business decision. It is always
depends upon the current status, position of business. Through CSR, it become easier for
identifying its positive result and develop as dynamic environment.
Additionally, corporate social responsibility is better way to attract, retain and motivate
the staff members. Therefore, every staff members want to perform significant tasks and
developed as strong brand position in marketplace. CSR provide the benefit for Clove Club
restaurant to maintain high level job satisfaction and reduce the employee turnover. This is
completely useful for enterprise to achieve desirable goal or objective.
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CSR deliver the benefits, advantage for wider community incorporating hospitality industry,
government, and civil society.
Hospitality industry is one of the fastest growing sector, plays important role in term of
economic growth and development. This is not only increasing the entire business economic
revenue but it is also supports for creating job opportunities for local communities. Hospitality
industry is clearly take some important steps and handle the entire business responsibility.
Sometimes, it is also supporting to make important business related decisions.
Government has focused on the CSR practices, also established the coordination with
incorporating hospitality business. Afterwards, it had made the environment, human being and
social related decision (Sota, Chaudhry and Srivastava, 2020). This is completely depends upon
the long term success, which may occurs due to CSR. This is providing the better guidance and
direction of individual people in hospitality business to manage or handle the sustainable
development task.
For Example- “The Clove Club” restaurant is basically used the corporate social
responsibility, allocated all kind of corporate strategy. This can support for controlling or
managing the daily business tasks. Sometimes, it is also developed the strong relationship with
business. Clove Club can gain more importance through CSR, also directly impacts on the
global, local communities. CSR in hospitality industry that will influence communities to take
service from restaurant.
On the other hand, Civil society, government are used the Corporate social responsibility,
consider as important principle that help for handling the social, environmental and business
development policies or procedures. but at certain level, it has been increased lot of problem or
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