CMNS 1291: Introduction to Professional Writing Assignment 4

This assignment comprises three distinct business communication tasks. The first task involves crafting a letter granting a claim to a dissatisfied customer who received a faulty product, demonstrating effective customer service and problem-solving skills. The second task requires writing an email delivering bad news to a project team, informing them of canceled vacations due to management decisions, and offering potential solutions to mitigate the impact. The final task is to create a blog post aimed at persuading volunteers to join a mentorship program, outlining the organization's mission, the roles of mentors and mentees, qualifications, and the perks associated with the program. The assignment highlights the importance of clear, concise, and persuasive communication in various professional contexts.

Running head: ASSIGNMENT 4
ASSIGNMENT 4
Name of the Student
Name of the University
Author Note

1ASSIGNMENT 4
1. A LETTER GRANTING CLAIM
Thompson’s Kitchen Supply Company
101 Highway
Manitoba, Canada
Mattias Brogol February 1, 2013
1099 East Margrind Avenue
Vancouver BC V5V 3P0
Ref: Replacement of faulty product
Dear Mr. Brogol,
This is an acknowledgement of the letter you sent us on 10th January 2013. It seems that you are
disappointed with the product you purchased as it developed rust within one month, rendering it
useless. We would like you to know that it is a unique incident and we take responsibility for it.
We sincerely apologise for the dissatisfying experience you had to face.
We at Thompson’s Kitchen Supply Company attempt to maintain the best possible relationship
with our customers by providing them with top notch services when it comes to our products.
Thus we have decided to replace your product with a new one without further delay. The new
Frontier Spirit cast iron frying pan with be delivered to you through the same shipping address.
You can expect delivery within the next 48 - 72 hours. Please provide the damaged product as
replacement so that it can be brought back for testing.
Please note the following instructions as cast iron pans require special care and handling.
 Ensure that the pan is properly dried before storage
 Never put the pan in the dishwasher
 In case it starts developing rust, please note that you can restore it through re-seasoning.
We value your satisfaction and hope that this solution has been up to your expectation.
Yours,
Thompson’s Kitchen Supply Company
Customer Service Department.
2. AN EMAIL DELIVERING BAD NEWS

2ASSIGNMENT 4
To: The Moondrop Project Team
CC: The Management
From: The Producer, Moondrop Project
Subject: New Management orders
Good morning, I hope this finds you well.
I am addressing this letter to all esteemed members of the Moondrop project team. I am writing
to inform you that the management has decided to cancel all vacations for the project team with
immediate effect. The management feels that the project needs to be completed, be launched and
start making profits as soon as possible. Thus, after long discussions, the decision has been made
to ensure that all the game receives all the required improvements and can launch one month
prior to schedule. They declined the request for more time and instructed that it must be done
immediately.
In the next three weeks, we expect to have your full attention engaged in this project in order to
make all the required changes and additions. We understand that it may be difficult to complete
everything within this time, thus I have a few suggestions regarding how to address the issue.
Firstly, we will launch a demo video along with the game to explain different features to the
user. Secondly, we will monitor the game for different bugs and make necessary corrections.
I sincerely apologise for the cancelled vacations. We value your presence in and contribution to
this project and assure you that you will have your vacations as soon as the project is completed.
Yours,
Project Manager

3ASSIGNMENT 4
3. A BLOG POST TO PERSUADE VOLUNTEERS
Who are we?
The Nova Prospect is an organization that works alongside the Canadian Government to provide
quality education to socio-economically backward students and refugee children and ensure a
quality future for them. We started as a non-profit, non-government organization twenty years
ago and recently have been established as a certified organization. We have over one thousand
employees working in centres round the country.
What do we need?
Most of our employees are nearing the age of retirement and we will soon be deprived of the
experience and knowledge that they have provided us with over the years. What we require is a
new wave of strong enthusiastic candidates to join our sponsored mentorship program as either
mentors or mentees. The program encourages an informal transfer of knowledge that will help
our next generation of employees.
Qualification and job
Mentors
If you are and have been an employee of The Nova Prospect for the last seven years or more, we
encourage you to partake in the mentorship program. If you have experience in leadership in this
organization or any other, and you possess good communication, teaching and advocacy skills
and you are genuinely enthusiastic about helping the children in need, you are suitable for this
position. We ask you to apply by 30th of June, following which you will attend a 1-week
mentor’s training program.
Your role at the mentorship program will be to train the mentees on management of handling of
all the projects in the organization. Each mentor will be assigned a minimum of three mentees.
You, as a mentor will work towards orienting the mentees in the mission, vision and values of
the organization.
Mentees
We are looking for interested candidates between 20 to 35 years of age. You must have attained
a minimum of diploma in high school education. You must be self-motivated, have good time
management skills and a willingness to learn. This program will help you understand the inner
workings of the organization and how to handle its projects. We need you to apply by 15th of July
and await further instruction.
As a mentee, you are expected to attend all training sessions with your mentors every day. You
are expected to follow all instructions given to you by your mentors and provide them with

4ASSIGNMENT 4
timely reports. All mentees who show high discipline and skill, will be considered for a position
in The Nova Prospect.
Perks
This mentorship program maybe an unpaid one but we do have returns for all our valued mentors
and mentees in store.
Our mentors will enjoy an annual fully sponsored vacation at any destination of their choice.
Our mentees will receive an experience letter and certificate along with either a twenty dollar
Amazon gift card or ten free books on Amazon Kindle, whichever they wish.
Our organization is going to be in desperate need for fresh and energetic people very soon. We
hope that through this mentorship program we will be able to achieve our goals in bringing a
new wave of talent and energy into the cause. We are eagerly waiting for you.