CMU201 Business Communication: Elite Education Institute Analysis

This report presents a comprehensive evaluation of the current systems and processes at Elite Education Institute, focusing on teaching methodologies, student pastoral care, workplace communication, staff management, and conflict resolution strategies. It identifies key areas for improvement within the institution, such as enhancing communication channels, refining staff management practices, and strengthening conflict resolution protocols. The report emphasizes the importance of accepting recommendations for continuous improvement and organizational growth. By implementing the suggested changes, Elite Education Institute can foster a more productive and harmonious working environment, leading to enhanced employee satisfaction, improved customer service, and overall organizational success. The analysis incorporates relevant theories and models from the business communication course to support the recommendations and ensure their practical applicability.

Business
Communication
Name
Institution Affiliation

Introduction
• The current systems and processes at Elite include:
- Teaching
- Student Pastoral Care
- Workplace Communication
- Staff Management
- Conflict resolution
• Evaluation of these systems and process is hereby represented in this
presentation as well as provision of recommendations for improvement

Teaching
• Elite Education Institute has laid down several policies, practices as
well as procedures that teachers are entitled to enforce to the
learners.
• Teachers in this institution ensure that the work that the students
submit, whether assignments or term papers acknowledge the proper
words, ideas, and designs that are stipulated and recognized by the
institution.
• In order to ensure that academic integrity is upheld in this institution,
all academic staffs and also students should all be part and parcel of
teaching

Student Pastoral Care
• This is the commitment and active demonstration of concern and
spiritual growth of the student and the school community at large.
• In Elite Education Institute, students are well informed of the protocols
that they should follow.
• For example, if a student has concerns that are related to experiences in
the institution or the course, he or she is encouraged to give the relevant
staffs an opportunity and time to respond to the concerns presented.
• policies and practices of pastoral care should be reviewed on regular
basis in order to make corrections and improvements done where
necessary.

Student Pastoral Care Cont.
• If the wellbeing of the staff is well looked at, the staffs themselves will
also be more able and motivated to care for the wellbeing of the
students too.
• Furthermore, a permanent pastoral caretaker should be availed in the
institution and should have an office from where the students would
be visiting to address different issues and concerns that face them.
• This will ensure that the student’s concerns have an experienced and
specialized staff who can give the best advice, direction or support.
Peer support programs should also be established as well as making a
follow-up on individual student’s progress.

Workplace Communication
• Workplace communication means transmitting information from one
individual or group to another individual or group within an
institution through emails, voicemails, notes, and text messages
among other forms of communication.
• Many employees in Elite Education Institute tend to have complaints
about how busy and chaotic the programs are and also how salaries
are not as good as other educational institutions.
• Some former employees of the institution have argued that there are
no chances of bargaining about payments, and at times the payments
would even be reduced.

Staff Management
• This is the control of all processes, systems, and employees within an
institution including the provision of training for the employees and
assigning of tasks to them.

Staff Management Cont.
• For effective staff management, an institution should have the right
employees who are adequate in number and who are in the right
positions according to their areas of specification
• The management at Elite Education Institute is frequently brought
down by the many changes of the managers who change the entire
working environment every time a new manager comes in.
• The Elite Education Institute should hire enough teachers to ensure
efficiency where every teacher is allowed to perform to his or her
potential but not being overworked.

Conflict resolution
• Conflict resolution is defined as the formal or informal act of settling
disputes or problems that arise in an institution which may involve
individuals or groups. It is obvious that conflicts are inevitable parts of
any working environment.
• The Elite Education Institute has policies which are formulated on
how conflicts should be handled, when and how.
• If any worker in the institution has any conflict, either with the
students, fellow workers or the management team, he or she is
required to follow certain procedures for the matter to be addressed.

Need for accepting
Recommendations
• . For any institution or organization to prosper, reviews are to be done
on regular basis. Additionally, there is no one single institution that
does not have weaknesses.
• For the improvement of performance and output, the areas of
weakness should be identified and the right measures are put in order
to transform them into possible strengths.
• A stagnant organization often tends to dismiss recommendations
which are given and continues to experience loses, employee conflicts
and customer satisfaction deficiency.

Conclusion
• In conclusion, it is evident that any given organization has areas which
need to be improved.
• Realizing a good working environment and healthy relations in the
entire organizational community requires unity, professionalism and
an excellent management team who control, supervise and plan
effectively and efficiently.
• Every member, therefore, needs to be an active participant in the
matters of the organization.

References
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• McCaffery, P. (2018). The higher education manager's handbook: effective leadership and management in
universities and colleges. Routledge.
• Philpott, C. (2015). Creating an in-school pastoral system for student teachers in school-based initial teacher
education. Pastoral Care in Education, 33(1), 8-19.
• Rahim, M. A. (2017). Managing conflict in organizations. Routledge.
• Rajaee H. S., & Abdolvand, N. (2018). Investigating the Effect of Online and Offline Workplace
Communication Networks on Employees’ Job Performance: Considering the Role of Culture. Journal of
Global Information Technology Management, 21(1), 26-44.
• Simpson, A. V., Clegg, S., & Pitsis, T. (2014). “I Used to Care but Things Have Changed” A Genealogy of
Compassion in Organizational Theory. Journal of Management Inquiry, 23(4), 347-359.
• Van Zanten, A., & Maxwell, C. (2015). Elite education and the State in France: Durable ties and new
challenges. British Journal of Sociology of Education, 36(1), 71-94.
• Yang, L., Lan, G. Z., & He, S. (2015). Roles of scholars in environmental community conflict resolution: A case
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