Comprehensive Report: Hospitality Training and Coaching Evaluation

This report presents a comprehensive assessment of hospitality training and coaching practices. It begins with an analysis of communication breakdowns, proposing solutions like systematic communication systems and technology integration. The report addresses inappropriate coaching circumstances, insufficient practice opportunities, and language barriers, offering strategies to overcome these challenges. It then delves into the advantages of staff training, emphasizing enhanced productivity, employee engagement, and goal achievement. The assessment identifies key training objectives and explores various training methods, including explanations and skill demonstrations, while also examining the importance of breaking down training into smaller, manageable chunks. Furthermore, the report includes four coaching session plans designed to enhance communication skills, confidence, team working, and problem-solving abilities, incorporating resources, activities, and feedback mechanisms. The report also describes methods for evaluating training effectiveness, such as KPI and benchmarking. Finally, it provides a detailed analysis of coaching needs and session plans for different candidates, outlining tasks, WHS and legal requirements, and potential gaps in provisions. The report also includes a chart detailing the topics, dates, times, providers, and venues for various training sessions.

Hospitality Assessment

ASSESSMENT 1.............................................................................................................................1
ASSESSMENT 2.............................................................................................................................3
REFERENCES..............................................................................................................................10

ASSESSMENT 1
Provide applied examples
Breakdown in communication: it can be overcome with help of a systematic communication
system. this will help in communication in easier way and sharing of data and info effectively.
for that technology can be installed in it.
Inappropriate circumstances for coaching: In this staff can be encouraged to deal with such
circumstances. Also, proper measures can be taken to overcome that by doing effective planning
in it.
Insufficient opportunity to practice: A policy can be formed to ensure that there is equal
opportunity for employees. this can be reviewed in particular time period (Okumus and et.al.,
2019).
Language or cultural barriers: employees can be provided training to it so that they respect
values of others. language barriers can be overcome by use of signs and symbols.
Lack of confidence: This can be overcome by encouraging employees and giving them benefits
and rewards.
Able to apply the learnt skills to other tasks or situations and how can you provide assistance
on this?
I will make sure that my peer is been able to apply the learnt skills when doing certain task in
organization. In this I will be engaged in applying the various tools such as KPI and
benchmarking (Chathoth and et.al., 2016). These will assist me in analysing the past and present
performance of the employees. I have also used this in my coaching session. I will also be going
to take feedback from my peer so that I will be able to know if they are facing any kind of
problem.
On-going coaching processes
In my really busy work schedule I will provide the coaching sessions through online means. In
this I will be engaged in pre-recording the lectures related to the training which needs to be given
to my team members. This will enhance the productivity of employees working in hospitality
organization and will also assist me in saving time.
Key advantages to a business regarding training of staff
There are various advantages which can be explored when providing training to the staff
members. The training assists the hospitality organization in enhancing the productivity and
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operational efficiency of employees. It has also helped in boosting the morale level of workers so
that the goals and objectives can be achieved. It has also helped them in achieving their goals and
objectives through enhancing the skills of workers. Training also assist in enhancing the
employees engagement in firm.
Key objectives of training and why are they important to be identified
The key objective of training is to enhance the skill and efficiency of employees. It is really
important so that the productivity of business can be increased and also goals of the company can
be achieved. It also helps in fixing the problems faced by employees in firm.
In what circumstances would you change your scope of training
The scope of training will be changed while analysing the needs and demands of the
employees. The requirement of the organization will also be analysed and training will be
provided according to that.
In what ways can we find out if we need to improve the way we coach or train staff?
There are various ways which can be helpful in finding out if we need to change the training
has been provided to the hospitality staff. In this employee feedback can be taken for knowing
the effectiveness of training. The manager can also check upon whether the goals and objectives
of firm have been achieved or not (Kotler and et.al., 2017).
Advantages and disadvantages of the following methods of training
Explanation of knowledge to the trainee:
Advantage Disadvantage
It will enable trainer to find out areas where
skills is lacking and then accordingly providing
training.
The trainee may not get effective and proper
training in this.
Demonstration of Skills to the trainee
Advantages Disadvantages
Trainee can learn and possess competency
skills
Trainee will not be able to acquire relevant
skills.
Why should we break down coaching and/or training into smaller chunks for the trainee when
Conducting a session?
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by breaking down into small parts it will be easy to conduct training in systematic way. there will
be many sessions on different skills. So, it will help in improving skills of staff and achieving
goals. they will gain knowledge of different areas (Gomezelj, 2016).
ASSESSMENT 2
part A – Identifying coaching needs and preparing for coaching
Candidate 1 Name: Location: XYZ, United Kingdom
Reason for Coaching: To enhance communication skills
How was the need for coaching identified?
The employee lack confidence while communicating
Which specific coaching needs were discussed with the colleague in need of coaching?
Description of task(s) to be coached:
It was necessary to enhance communication, so that there is better and strong relation with
supervisors and co workers (Gomezelj, 2016).
WHS and legal requirements for each task identified:
It is required that ethical training is been provided to employees and all laws and policies are
followed in it.
Potential gaps in WHS provisions which must be adhered to/trained before coaching can
begin: Session Plan 1 completed with details and attached
The training must be provided in safe and secure environment
part A – Identifying coaching needs and preparing for coaching
Candidate 2 Name: Location: ABC, United Kingdom
Reason for Coaching: Enhance team working
How was the need for coaching identified?
The employee was unable to perform task in team
Which specific coaching needs were discussed with the colleague in need of coaching?
Description of task(s) to be coached:
It is really necessary to work in team so that there is no delay in the activities performed.
WHS and legal requirements for each task identified:
The training must be provided in safe and secure condition.
Potential gaps in WHS provisions which must be adhered to/trained before coaching can
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begin: Session Plan 2 completed with details and attached
The training must be provided in safe and secure condition.
part A – Identifying coaching needs and preparing for coaching
Candidate 3 Name: Location: KLJ, United Kingdom
Reason for Coaching: Enhance confidence
How was the need for coaching identified?
Employee was unable to express his idea
Which specific coaching needs were discussed with the colleague in need of coaching?
Description of task(s) to be coached:
The need for increasing the confidence.
WHS and legal requirements for each task identified:
The training must be provided in safe and secure condition
Potential gaps in WHS provisions which must be adhered to/trained before coaching can
begin: Session Plan 3 completed with details and attached
The training must be provided in safe and secure condition (Chathoth and et.al., 2016)
part A – Identifying coaching needs and preparing for coaching
Candidate 4 Name: Location: UIO, United Kingdom
Reason for Coaching: To enhance problem solving skills
How was the need for coaching identified?
There were lots of mistakes which occurred in it.
Which specific coaching needs were discussed with the colleague in need of coaching?
Description of task(s) to be coached:
Employee was not able to analyse problem and take effective decisions.
WHS and legal requirements for each task identified:
The training must be provided in safe and secure condition (Okumus and et.al., 2019).
Potential gaps in WHS provisions which must be adhered to/trained before coaching can
begin: Session Plan 4 completed with details and attached
The training must be provided in safe and secure condition
PART B
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COACHING SESSION PLAN
Coaching session details
Time and Introduction: The time taken for the coaching to search on Google will include 1 day
of training
Time/s Body: In this the training will be provided on the search skills required for the searching
on Google.
Time Conclusion: This has assisted in enhancing the searching skills of individual.
PART C
Methods of effectiveness of training: The KPI and benchmarking method will be used for
knowing the effectives of the training provided.
Completion of the chart below:
Topic Training
provider
Date Time Venue address
and location
Food safety Chef 5 May, 2020 5:00 PM United Kingdom
Environmental
sustainability
HR Manager 8 May, 2020 5.00 PM United Kingdom
Workplace health
and safety
HR Manager 10 May, 2020 5.00 PM United Kingdom
COACHING SESSION 1
Training Objective (What is to be achieved?):
To enhance communication skill
Resources: White Board, Internet
Time: 1 Month
Activities: Coaching
Explanation: Coaching and learning will be provided
Silent Demonstration: The evaluation tools will be used
Demonstration and Explanation: They will analyze the skills of employees
Trainee Explanation: It is really essential to enhance communication skill
Trainee Demonstration: He will evaluate the performance (Kotler and et.al., 2017)
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Trainee Practice: Regularly will be done
Feedback: Online feedback will be taken
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COACHING SESSION 2
Training Objective (What is to be achieved?) : To enhance the confidence
Resources: Internet, toolkits
Time: 2 Months
Activities: Learning and coaching
Silent Demonstration: The evaluation tools will be used
Demonstration and Explanation: They will analyze the skills of employees
Trainee Explanation: It is really essential to enhance the confidence (Gomezelj, 2016)
Trainee Demonstration: He will evaluate the performance
Trainee Practice: Regularly will be done
Feedback: Online feedback will be taken
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COACHING SESSION 3
Training Objective (What is to be achieved?) To enhance team working skills
Resources: Internet, Toolkits
Time: 1 month
Activities: learning and coaching
Silent Demonstration: The evaluation tools will be used
Demonstration and Explanation: They will analyze the skills of employees
Trainee Explanation: It is really essential to enhance the team working skills
Trainee Demonstration: He will evaluate the performance (Gomezelj, 2016)
Trainee Practice: Regularly will be done
Feedback: Online feedback will be taken
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COACHING SESSION 4
Training Objective (What is to be achieved?): To increase problem solving skills
Resources: Internet, toolkits
Time: 1 month
Activities: Learning and training
Silent Demonstration: The evaluation tools will be used
Demonstration and Explanation: They will analyze the skills of employees
Trainee Explanation: It is really essential to enhance the problem solving skills
Trainee Demonstration: He will evaluate the performance (Kotler and et.al., 2017)
Trainee Practice: Regularly will be done
Feedback: Online feedback will be taken
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REFERENCES
Books and Journals
Kotler, P. and et.al., 2017. Marketing for hospitality and tourism.
Okumus, F. and et.al., 2019. Strategic management for hospitality and tourism. Routledge.
Gomezelj, D.O., 2016. A systematic review of research on innovation in hospitality and tourism.
International Journal of Contemporary Hospitality Management.
Chathoth, P.K. and et.al., 2016. Co-creation and higher order customer engagement in hospitality
and tourism services. International Journal of Contemporary Hospitality Management.
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