BSBLED806: Planning and Implementation of a Coaching Strategy Project

This assignment details the planning and implementation of a coaching strategy, encompassing formative activities, case studies, and practical applications within a retail context (7 Eleven). It explores different definitions of coaching, differentiates it from mentoring, and addresses potential challenges, such as a CEO's resistance to change. The assignment outlines processes, procedures, and techniques, including the 'Perfect Day Exercise' and the '3C's Method'. It includes a Gantt chart for project timelines, discusses coaching models, and provides a documented coaching strategy with supporting materials, recruitment processes, and evaluation methods. The document concludes with reports on outcomes, future improvements, and professional development activities for coaches. The assignment is a comprehensive exploration of coaching strategy development and execution.

Running head: MANAGEMENT
STUDENT NAME:
STUDENT ID:
Planning and Implementation of Coaching Strategy
Name of the student
Name of the university
Author Note:

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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Table of Contents
Part A...............................................................................................................................................6
Formative Activity 1........................................................................................................................6
Research and Analysis of 3 different definitions of Coaching....................................................6
Differences between coaching and mentoring.............................................................................7
Formative Activity 2........................................................................................................................8
Case Study.......................................................................................................................................8
Main issue with the Case Study...................................................................................................8
Handling the Issue.......................................................................................................................8
Activity to be undertaken in case of the CEO not changing the expectations.............................9
Obtaining Support........................................................................................................................9
Formative Activity 3........................................................................................................................9
Process and Procedures................................................................................................................9
Formative Activity 4......................................................................................................................10
Listing and Description of different kinds of two basic coaching techniques...........................10
Identification of different types of ways to support the technique............................................10
Process and Procedures need to support the situation...............................................................11
Process of Identification............................................................................................................11
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Table No 1: 7 Eleven Coaching Strategy Implementation and Review Process.......................12
Recommendations to improve coaching in the retail company.................................................13
Formative Activity 6......................................................................................................................13
Outline of two storage methods for coaching data or information............................................13
Risks Associated........................................................................................................................14
Formative Activity 7......................................................................................................................14
Two Methods of Reporting on Coaching Programs..................................................................14
Identification of the key factor for all reporting methods..........................................................15
Description of two different methods for the evaluation of the success of the coaching program
...................................................................................................................................................15
PART B.........................................................................................................................................16
Question 1..................................................................................................................................16
Question 2..................................................................................................................................17
Q4) Outline the Principles of Coaching Program Design.............................................................18
Table No 1: Gantt chart.............................................................................................................19
Question 5......................................................................................................................................19
3 types of coaching models and explain why the resource requirements of coaching vary
depending on the use of the model............................................................................................19
Table No 2: Models Table.........................................................................................................20
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Question 6......................................................................................................................................21
Question 7......................................................................................................................................22
Question 9......................................................................................................................................22
Question 10....................................................................................................................................23
Activity 1.......................................................................................................................................24
Documented Coaching Strategy for 7 ELEVEN.......................................................................24
List of Supported Material and data sources.............................................................................24
Completed Matching Coach to trainee tool...............................................................................24
Developed recruitment process for coaches and trainees..........................................................25
Example of Induction and training tools and resources.............................................................25
Examples of Strategy Promotion...............................................................................................25
Example of Documented coaches support procedure and process............................................26
Mission Statement for the program...........................................................................................26
Evidence of facilities physical Location....................................................................................26
Evidence of Method or mode of interaction..............................................................................26
Documented roles and responsibilities and Compliance analysis.............................................26
Timeline.....................................................................................................................................27
Checklist....................................................................................................................................28
Activity 2.......................................................................................................................................29
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PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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Documented Evidence...............................................................................................................29
Tools Developed for matching participants...............................................................................29
Complete Coaching Activities...................................................................................................29
Monitoring the Coaching activities and evaluation of data.......................................................29
Review of results.......................................................................................................................30
Report outlining the outcomes and future improvements to the strategy..................................30
Rewards.....................................................................................................................................30
Professional Development activities to coaches........................................................................30
References and Bibliography.........................................................................................................31
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PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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Part A
Formative Activity 1
Research and Analysis of 3 different definitions of Coaching
The term coaching has been described in a number of different ways and processes. Each
of the researchers have identified different or similar elements and characteristics of coaching
and described them accordingly. According to, Whitemore (2003) the term coaching can be
described as the unlocking of the potential of a person in order to maximize the performance of
the different types of the people. The following helps the person to learn more rather than
teaching. On the other hand coaching can be also said to a collaborative solution that is focused,
result-oriented and systematic process in which the coach facilitates the enhancement of the
work performance, life experience, self directed learning and the personal growth of the person
being coached (Grant 1999). Another famous description of coaching has been cited by
International Coaching Federation where the professional partnership between a qualified
coach and a particular individual or team that support the achievement of the extra-ordinary
results, based on goals that are set by the individual or the team.
I totally agree with the definitions as because the definitions cover all the basic and
critical aspects of the coaching subject.
Differences between coaching and mentoring
Though coaching and mentoring seem to be same and also seems to define the same
thing, both of them differ in a lot number of ways from each other. The differences in between
mentoring and coaching can be highlighted through the use of a proper comparison cum
differences table given below;
BASIS FOR COMPARISON COACHING MENTORING Meaning
 Coaching can be
defined as a particular
method in which an
individual is generally
 Mentoring can be
defined as a particular
advisory process
where a fresher gets
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supervised by a
superior person in
order to improve his
competencies and
different capabilities
proper support and
guidance from a senior
person with large
experience
 Time Limit
 Coaching is basically
of a much short limit
 Mentoring is basically
of a much higher limit Superiority
 Coach is the superior
person in coaching
 Mentor is the superior
person of experience in
mentoring Specialization
 A coach who imparts
coaching has large
expertise and
specialization in the
following field
 A mentor is a person
having good
knowledge and
experience
 Type
 Coaching is a formal
process which involves
a proper method of
choosing the coach
 Mentoring is an
informal process and
is also a more personal
process than coaching Orientation
 Coaching is a task
 Mentoring is basically
based on a
relationship Objective
 Analyzing the
performances of the
persons being coached
and improving their
skills and needs
accordingly
 The main objective of
the mentor will be to
help an employee
attain psychological
maturity and
effectiveness
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Formative Activity 2
Case Study
Main issue with the Case Study
A thorough analysis of the case study will show that a major issue persists in the
company which is the stoic and stubborn attitude of the CEO of the business enterprise. The
attitude of the CEO to not accept or pay heed to ideas proposed by other persons of the
management can have different implications. The CEO has a strong confidence about his own
ideas and believes that nobody in the company can match his level of knowledge. Such a strong
belief towards one’s own ideas can sometimes lead to huge problems and will therefore be
problematic for the organization to attain success and sustainability in the market.
Handling the Issue
The following issue is a huge issue for the business enterprise and can lead to major
problems for the organization in the future. As it is quite well implied that the CEO of the
organization has a strong attitude and always wants the management to abide by his decisions, it
will be best for the managers and the supervisors to abide by his decisions and ensure to make
some amendments to provide the touch of a universal look and make it look like the decision that
has been widely accepted by the overall management.
Activity to be undertaken in case of the CEO not changing the expectations
In case the CEO of the organization does not abide to the amendments, it will be best to
show him the possible positives of the amendments and then be presented with a transparent
view of the negatives that the business organization will face if they do not change the original
plan by a small margin. However, the management will ultimately have to stick to the plans of
the CEO if the CEO does not allow for the amendments.
Obtaining Support
The coaching strategy must be presented in a proper and effective manner by means of
video and audio presentation to the CEO and the management of the business. The presentation
will include the needs of the coaching strategy, the positives of the coaching strategy, the
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integration of the coaching strategy in lines with the business strategies, to provide a clear detail
about the strategical business initiatives that can be attained with the implementation of the
coaching strategy in the business structure.
Formative Activity 3
Process and Procedures
The business coaching ethics and integrity can be defined as the most important element
of the business organization. Three different process or procedures that can help the business
organizations to adhere by the different codes are as follows;
1. Maintenance of the highest level of ethical standards, in the relationships with the
business coaching colleagues at WABC and elsewhere. It is important to maintain
ethical relationship as presence of an ethical relationship can ensure the success of the
organization in the market.
2. To ensure the presence of strict monitoring in order to avoid conducts of sexual, racial
or any other kinds of harassment while the coaching program is underway
3. Ensuring that all the clients are well informed about the business objectives and the
needs of the management from each of them and also ensuring that all the employees
adhere to the strict rules of ethics and never do any violation. Any kind of violation
must be treated in a strong manner
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Formative Activity 4
Listing and Description of different kinds of two basic coaching techniques
There are different kinds of coaching technique that can change the way the employees
are trained in the business enterprise. Two basic coaching techniques include the likes of;
a. Trying the Perfect Day Exercise-
b. Exploration of the 3C’s Method
Identification of different types of ways to support the technique
a. Trying the Perfect Day Exercise-Most of the clients have struggled with getting back to
dreaming and really think about the different dimensions of the future. The main aim of
the coaching technique will be to implement a great exercise that generally helps the
client to determine the perfect day for work. During the completion of this following
exercise the clients are generally challenged heavily and are forced to visualize about
their real wants from the beginning to the end. This helps to really prime up the ambition
of the clients.
b. Exploration of the 3C’s Method-The coaching and entrepreneurship program can be a
journey that may have to be done totally alone. However, if the person learns how to
communicate, collaborate and create together on a particular project and create something
new. The exploration of the following model can thus be important for the business
organization.
Process and Procedures need to support the situation
The main processes and procedures needed to support the coaching strategies are as
follows;
 Setting a goal with the employees of the business
 Creation of a proper roadmap for reaching the goal with the milestones along the total
way
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Formative Activity 5
Process of Identification
Task Name Duration Start Finish
Project 7 Eleven
Coaching Strategy
Implementation
process
196 days Mon
2/18/19
Mon
11/18/19
Selection of Coaching
Strategy to coach the
employees of 7 Eleven
4 days Mon
2/18/19 Thu 2/21/19
Arranging Meeting
with the management
and the shareholders of
the business
10 days Fri 2/22/19 Thu 3/7/19
Selection of an
internal study strategy 1 day Fri 3/8/19 Fri 3/8/19
Conducting an
internal feasibility
survey to determine the
feasibility of the
coaching strategy in the
organization
25 days Mon
3/11/19 Fri 4/12/19
Start of the new
coaching employment
process
40 days Mon
4/15/19 Fri 6/7/19
Selection of the
coaching experts 30 days Mon
6/10/19 Fri 7/19/19
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Appointment of the
coaching team 1 day Mon
7/22/19
Mon
7/22/19
Collection of review
data and feedback from
the employees during
the coaching
45 days Tue 7/23/19 Mon
9/23/19
Taking necessary
actions according to the
review
20 days Tue 9/24/19 Mon
10/21/19
Providence of a post
implementation follow
up by the management
of 7 Eleven
20 days Tue
10/22/19
Mon
11/18/19
Table No 1: 7 Eleven Coaching Strategy Implementation and Review Process
Source: (As created by the Author)
The table provided above has shown the coaching strategy implementation and review
process that has been selected by the management of 7 Eleven Company. The coaching strategy
process has began with the decision of the organization to select the strategy that has been
chosen by the management of 7 Eleven. The timeline has highlighted the assessment and review
process to be undertaken by the management of the enterprise to make some amendments.
Overall the total process will take at least 196 to get completed.
Recommendations to improve coaching in the retail company
Some major recommendations have been provided in the following report that can help in
the amendment of the total situation and also ensure the success of the retail organization. This
includes the likes of;
 The application of new and advanced technologies can help in the improvement of the
retail business of 7 eleven. This includes the likes of the inclusion of smart digitalized
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