BSBLED806: Plan and Implement a Coaching Strategy Report

This report provides a comprehensive overview of a coaching strategy for an organization, starting with an executive summary that introduces the company, Sim's Hardware, and its market position. The report delves into the organizational context and needs, emphasizing the importance of product knowledge, customer demand, and employee training. It outlines the resources required, expected outcomes, and various methods of interaction and learning styles. The report details the roles and responsibilities of key individuals, the scope of the strategy, and the required organizational support. It includes timelines for implementation, recruitment processes for coaches and trainees, and strategies for managing coach-trainee relationships, resolving conflicts, and analyzing compliance requirements. Procedures for monitoring coaching activities, data collection, and different organizational rewards are also discussed. The report also includes the formative assessment tasks, such as a case study analysis and a written test, covering sources of coaching needs, components of a coaching strategy, stakeholder roles, coaching models, compliance requirements, matching criteria, and monitoring methods.

Running head: Plan and implement a coaching strategy
Plan and Implement a coaching strategy
Name of the University
Name of the Student
Author Note

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Plan and implement a coaching strategy
Table of Contents
FORMATIVE ASSESSMENT 1: CASE STUDY ANALYSIS.....................................................3
FORMATIVE ASSESSMENT TASK 2: REPORT........................................................................7
Executive summary.....................................................................................................................7
Introduction..................................................................................................................................9
About the organisation.............................................................................................................9
Discussion..................................................................................................................................10
A detailed framework of the organisation.............................................................................10
Timelines for coaching strategy implementation including timelines for review, monitoring,
completion and milestones....................................................................................................12
Induction, design and training tools and resources for trainees and coaches........................13
Develop a recruitment process for coaches and trainees.......................................................13
By implementing variety of skills, knowledge and experience in the organisation..................13
Strategies to recruit and select coaches and trainees.............................................................13
Strategies to match and manage coach-trainee relationship..................................................13
Strategies to resolve differences and problems in coaching relationships............................14
Strategies to analyse compliance requirements.....................................................................14
Procedures to monitor the coaching activities and relationships and collect data on
achievement of goals, whilst ensuring consistency of the implementation plan...................14

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Plan and implement a coaching strategy
Monitor the coaching activities and relationships whilst ensuring consistency of the
implementation plan..............................................................................................................15
Different organisational rewards that can be given to those who make a positive
contribution to organisation’s coaching program..................................................................15
Conclusion.................................................................................................................................15
References and Bibliography.....................................................................................................17
SUMMATIVE ASSESSMENT TASK 4: WRITTEN TEST.......................................................19

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Plan and implement a coaching strategy
FORMATIVE ASSESSMENT 1: CASE STUDY ANALYSIS
1. Gather the source of the need for coaching in an organization? List at least four?
Source to gather the need for coaching in an organisation
a) By using the Coaching learning Resource to support the learning and reflection of
coaching practice.
b) By introducing business coaching, used by the chief executive officers and senior
managers to support the team achieved transformational change.
c) Direction from colleagues in an organisation.
d) When a customer complaints to the management.
2. The components of a coaching strategy and this information are based on?
Components of the coaching strategy include
a) Administration – based on the documentation of compliance and reporting templates
b) Expected outcomes- based on the goal of the program to be achieved with the help of
financial accounting.
c) Content and Resources- based on the information of the content of the coaching,
resources, tools and equipment to complete a task.
d) Material support- information based on strategy implementation.
e) Workplace application- information based on the application in the workplace
environment.
f) Role and responsibility of key individuals - information is based on the coaching program
which involved the role and responsibilities of the trainee, coach, supervisors, mentors,
managers, and other stakeholders.

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Plan and implement a coaching strategy
g) Reporting requirement- information comes from the content of the report, outcomes,
difficulties and the frequency and the timing of the reports.
3. The role and responsibilities in the coaching program? List three?
The roles and responsibilities in the coaching program includes all the relevant
stakeholders, coaches and trainees.
4. The roles and responsibilities of a coach include
a) Supporting, inspiring and encouraging an individual to carry out the best work in their
role.
b) Perfection and Positive thinking is encouraged
c) Teach the trainees and build confidence
d) Encourage the trainees to face new challenges, growth ideas and assumptions
e) Guide to learn constructively
f) Identify when an experience is lacking and by identifying resolve the issues
g) Provide constructive criticism and feedback
h) Identify facts from personal opinion
5) List five stakeholders that could assist in developing timelines for the coaching strategy?
Stakeholders include
a) Employees
b) Coaches
c) Board or committee of management
d) Trainees
e) Organizational management and staffs
6) The four coaching models used to provide coaching to trainees are

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Plan and implement a coaching strategy
a) Virtual of e-mentoring
b) Face to face model
c) Based on Individual or Group
d) The problem has driven from Work, Area of expertise, Tasks and Time.
7) Legislation, regulations or other compliance requirements might you have in relation to
your coaching program? List at least six
The legislation, regulations or other compliance requirements in the coaching program
includes
a) Policies
b) Certified agreement
c) Industrial awards- rewards and recognition
d) Terms and conditions
e) Contract work and self-employment
f) Occupational health and safety for the employers and the workers as well as for
the trainees
8) The 8 criteria that are to be used to match the coach with the trainees are
a) Age
b) Educational background
c) Expertise
d) Gender
e) Family responsibilities
f) Cultural background
g) Ethnicity

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Plan and implement a coaching strategy
h) Goal
9) 3 types of professional development activities that be provided to coaches are
a) Develop knowledge with the course offered for preparation
b) Develop and plan a coaching strategy
c) Develop the internal program and learning services
10) Monitor coaching relationships? List 3 methods?
3 methods for Monitoring coaching relationships are
a) Questioning and visual observation of the employees, monitoring amount for
improvement in sales, accuracy and service speed.
b) Monitoring customers’ complaints
c) Checklist filled by the supervisor, the coach and the employee and list the items
that can be ranked as – Excellent or Good or Practice Needed.

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Plan and implement a coaching strategy
FORMATIVE ASSESSMENT TASK 2: REPORT
Executive summary
The report discussed about the organisation Sim’s Hardware. “Sim’s Hardware” is one of the
largest “Hardware retailers” in Australia. Sim’s Hardware first opened a store in the name of
Sim’s House Goods in “George St Sydney”, in the year 1928. It then a specialist in the
“Manufacturing” and “Sale of Small Household Furniture”. In 1930 the Sim’s House began to
decline its demand and thus closed its three stores. The business gets his position back and get
benefited from the housing by providing wood and other hardware items in the year 1950. The
business renamed his company by Sim’s Hardware and expanded its business which took 10
years. The business supplies the products like Hardware, Tools, paint, housewares, outdoor and
garden. The business helps its employees by providing benefits and balance between work and
life. The mission of the business to provide the best quality products like Hardware, homewares,
building materials, garden supplies all over the world from Australia. Informs about the current
market scenario of the Sim’s Hardware, where it has undertaken extensive market through target
group customer. Detail discussing the framework of Organisational context and needs, Expected
outcomes and resource requirement, During delivering coaching interaction methods, various
learning styles of the employees, Roles and responsibilities of key individuals, Scope of the
coaching strategy, Overall organisational support required with organisational procedures.
Sequencing for coaching strategy implementation and discussion on induction, design and
training tools and resources for trainees and coaches. Develop a process of recruitment for
coaches and trainees and implementation of the coaching strategy. Explaining the strategy to
recruit and select coaches and trainees, match and manage the coach-trainee relationship, resolve

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Plan and implement a coaching strategy
dissimilarities and problems in coaching relationships, and analyse compliance requirements.
Monitoring the procedure of the coaching activities, relationships and data related to the
achievement of goals and tracking the coaching services and relationships and lastly explaining
different organizational rewards and positive contribution towards the organisational program.

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Plan and implement a coaching strategy
Introduction
About the organisation
The paper discusses about the organisation named “Sim’s Hardware”. It is one of the
largest “Hardware retailers” in the Australia. It has 138stores and 10,000 (approximate) staffs all
across the country. It gives a broad range of products at competitive prices for the use of “home
improvement”. Sim’s Hardware first opened a store in the name of Sim’s House Goods in
“George St Sydney”, it then specialist in the Manufacturing and Sale of Small Household
Furniture. It rapidly increased the business from 1 store to 4 stores across the “Sydney’s
Northern and Western suburbs”. In the beginning of 1928, there was 60 full time employees
worked in the Stored. In 1930 the Sim’s House began to decline its demand and thus closed its
three stores. Again in the year 1941 during World War II, the demand of the Sim’s House
declined too far to get closed. However, the business turned its process through “re-training the
existing manufacturing and sales staff and modifying the supplier relationship of the company”
and equipment to support for the new contracts” and this sustained the company from going in
downfall. In the year 1950, the business gets his position back and get benefited from the
housing boom by supplying wood and other hardware items. Hence the business renamed his
company by Sim’s Hardware and expanded its business which took ten years. The business
provides products like Hardware, Tools, paint, housewares, outdoor and garden. The business
helps its employees by providing benefits and balance between work and life. Sim’s Hardware
business has a partnership with the local community group and sports clubs to help fundraising
activities. It thinks about environmental activities and minimizes the risk involved. It helps small
stalls on work on Saturday morning in front of the organisation. The mission of the business to
provide the best quality products like Hardware, homewares, building materials, garden supplies

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Plan and implement a coaching strategy
all over the world from Australia. The vision of the business is to lead as a hardware and home
improvement market in Australia within the 5years.
Current situation
The current market scenario of the Sim’s Hardware, where it has undertaken extensive
market through target group customer. It focuses on the customers through demographic,
geographic and behavioural factors. The market trend of the Sim’s Hardware is demand for
product quality, product innovation, service quality, demand for environmental sustainability and
social responsibility. As per the IBISWorld Market Research in 2012, “the average Australian
household was expected to spend $ 2,554 on the home renovation and improvements”. However,
by the year 2017-18, the expected spend increased by 4% over the next few years to reach
$2,651. As per the research, the trend of home improvement is increasing in the “residential
housing prices due to the shortage of house, and easy access to finance and government
incentives” and if the current trend raise the company is expected to grow by 23% over the next
year to reach $14.2 billion in 2016-17. The current market shares of the Sim’s Hardware gains
8%.
Discussion
A detailed framework of the organisation
a) Organisational context and needs
Organisational context of Sim’s hardware company is the internal factor and the external
factor like legal, financial, social, cultural, technologies and regulatory. The need of the
organisation is the knowledge of the product, about the customers demand, first aid
facilities and assistance, awareness about the appraisal system by the staffs, knowledge of

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Plan and implement a coaching strategy
cash handling procedure and Security, updating the staff members by proper training
(Hammer et al., 2019).
b) Resources required
Proper funding, revenue generation from the product, business planning and budgeting
and allocating the resources. Taking care of the cost-effectiveness of the resources.
Reuse of the resources without any wastage and environmental effect.
c) Expected outcomes
Customer awareness towards the products and the companies which can contribute a
better global social and economic outcome. Increase the shares, production, revenues,
profits and popularity
d) Methods of interaction while delivering the coaching
Face to face interaction, meetings and video conferencing, telephone calls, letters,
memorandums, reports, diagram, graphs and presentation
e) Different learning styles of the employees are
Visual learning style, verbal or linguistic learning style, audible learning style. Aural or
the mixture of sound and music style, logical learning, social learning, physical learning
and solitary learning.
f) Roles and responsibilities of the key individuals
Key individuals like stakeholders, employees, manager, investors and partners. Their
roles and responsibilities is to coordinate the coaching program, provide proper training
to the employees and staffs and steering committees.
g) Scope of the strategy

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Plan and implement a coaching strategy
Scope of strategy is the detailed information related to the organisation who applies the
strategy in particular section. For the Sim’s hardware business, it uses the strategy of risk
management strategy which involved evaluation, control, manage risk, potential threats
and opportunities are identified. OH&S resolution strategy which rectifies the internal
problem. Training strategy and marketing strategy help to bring growth and development
in the organisation.
h) Overall organisational support required with organisational procedures
Organizational supports is the responsibility and support by the staff. Responsibility of
the store managers and partners. Support from the customers for understanding and
management in order to set organizational values, goals and culture to achieve the same.
Timelines for coaching strategy implementation including timelines for review, monitoring,
completion and milestones
 Motivating staffs regarding in the performance of sales and to ensuring the customer for
the services. Supervisor monitor the staff members at the point of sales for accurate data
entry, implementing sales policies and procedures and matching customers’ needs to
product and services.
 Building teams and relationship between staffs and supervisor and employees and
customers.
 Performance enhancement takes place when performance appraisal is conducted by the
supervisor by every three month.
 Developing individual’s knowledge and accuracy by conducting proper training program.
 Resolving personal issues by clearing up the situation with the customer or with the
supervisor

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Plan and implement a coaching strategy
Induction, design and training tools and resources for trainees and coaches
Induction is done with the new staffs and demonstrates the tools and equipment that uses
the coaching program training. Tools and Resources for the trainees and coaches includes
communication air and explanatory materials, documents encouraging the base rule of the
coaching relationship, instruments for coach and trainee selection process and range of
technologies (Vikaraman, Mansor, & Hamzah, 2017).
Develop a recruitment process for coaches and trainees
Sim’s Hardware applies a recruitment process which employs the most suitable person
for the position who supports the organizational value, culture, goal to achieve its strategic
direction. Recruitment and selection is done by applying all the legal requirements and equal
opportunity, human resource management principles, policies (Timberlake, Stefanidis, &
Gardner, 2018).
By implementing variety of skills, knowledge and experience in the organisation
Implement the skills and knowledge using written and observation activities apply in the
workplace, apply learning skills and ability to identify the known principles and actively use on
the job.
Strategies to recruit and select coaches and trainees
Strategies to recruit the coach and trainee of knowledge and experience, building strong
relationship of trust and respect. Coach are selected by the coach selection process.
Strategies to match and manage coach-trainee relationship
Matching starts by deciding which type of matching is offer in the program like self-
matching or admin-matching. Consider given to trainees in the matching process by allowing

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Plan and implement a coaching strategy
them to select a particular coach or submit their top three choices. Self-matching is
administrative light, which in larger programs can be a huge plus.
Strategies to resolve differences and problems in coaching relationships
Maintain the situation of peace during coaching process and to resolve the problems techniques
used are identifying a mutually beneficial solution, self-disclosure, inviting coaches in discussion
and provide explanation.
Strategies to analyse compliance requirements
Analyzing compliance requirement by outlining the rules, regulation, legislation and
organizational compliance process
Procedures to monitor the coaching activities and relationships and collect data on
achievement of goals, whilst ensuring consistency of the implementation plan
Coaching must happen in a workplace where the change takes place to alter the
workplace practices. Monitoring the coach activities by checking whether the learner is able to
perform the task or not in the workplace or not repeating the problems. Coaches often neglect the
monitoring stage because the coaching session looks completed once the session is finished.
Checking and rechecking will develop the process of determinant whether the fact is completed
or not. Employee monitoring will show whether their skills is enough for the coaching.
Monitoring the employees provide support, motivation and help guiding the activities.
Monitoring help building customer relationship may tend to reduce the complaints and improve
trading. Monitoring will shows fair picture of the development and strength.

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Plan and implement a coaching strategy
Monitor the coaching activities and relationships whilst ensuring consistency of the
implementation plan
Monitoring helping the Sim’s Hardware in terms of business planning and progress and
budgeting for business objectives monitored the facility given to its employees, monitor the stock
levels. Help supervisors’ roles and responsibility to train its staff in the correct procedure.
Supervisor monitors the stock control and checks fast and slow sellers to ignore selling outs.
Checking re-order level for the fast-selling merchandise. Monitored the system of sales
performance by achieving the sales target and customer services (Tanner, Quintis, & Gamboa Jr,
2017).
Different organisational rewards that can be given to those who make a positive
contribution to organisation’s coaching program
Organisatonal rewards can be an offer to those coaches who simply participated in the program
and motivating others.
Rewards can be given to those coaches who provide ideas and implementation of ideas into
success.
Rewards can be given for the efforts provided by a coach to attain success.
Conclusion
It can be concluded that the trend of Sim’s Hardware, home improvement is increasing in
the price of the residential housing due to the shortage in house, and easy access to finance and
government incentives. If the current trend raises, the company is expected to grow by 23% over
the next year to reach $14.2 billion in 2016-17. There are various relationship programs between
the coaches and the trainees conducted and the organisational framework and need to obtain the

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Plan and implement a coaching strategy
goal of an organisation. Multiple coaching strategy, induction, designing tools and resources for
the coaches and the trainees and recruitment strategy to make development in selecting the
suitable person who can manage the situation and act accordingly in the business.

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Plan and implement a coaching strategy
References and Bibliography
Hammer, L. B., Truxillo, D. M., Bodner, T., Pytlovany, A. C., & Richman, A. (2019).
Exploration of the impact of organisational context on a workplace safety and health
intervention. Work & Stress, 33(2), 192-210.
Timberlake, M. D., Stefanidis, D., & Gardner, A. K. (2018). Examining the impact of surgical
coaching on trainee physiologic response and basic skill acquisition. Surgical
endoscopy, 32(10), 4183-4190.
Vikaraman, S. S., Mansor, A. N., & Hamzah, M. I. M. (2017). Mentoring and coaching practices
for beginner teachers—A need for mentor coaching skills training and principal’s
support. Creative Education, 8(1), 156-169.
Tanner, J., Quintis, L., & Gamboa Jr, T. (2017). Three perspectives of planning, implementation,
and consistency in instructional coaching. Journal of Educational Research and
Practice, 7(1), 2.

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Plan and implement a coaching strategy
Coaching Learning Resource. (2020). Retrieved 15 April 2020, from
http://www.stepintoleadership.info/assets/pdf/SSSC%20Coaching%20Aug
%2016%20master.pdf
Coaching Learning Resource. (2020). Retrieved 15 April 2020, from
http://www.stepintoleadership.info/assets/pdf/SSSC%20Coaching%20Aug%2016%20master.pdf

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Plan and implement a coaching strategy
SUMMATIVE ASSESSMENT TASK 4: WRITTEN TEST
1. Two basic coaching techniques are:
 Basic coaching technique is Communication skills which should be clear and effective so
that there can be an ability to ask the appropriate question.
 Teamwork for coaching individuals is another way and an effective process.
2. Information contained in a coaching strategy:
The coaching strategy includes information related to the performance of staff and how well
they are progressing at their place of work.
 Coaching needs –Whether any need is there for implementing future coaching sessions
 Development and Improvement of Employees – records of employees who are focusing
on improving their skill in the workplace and have gained from a coaching strategy.
3. Principles of coaching program design:
 Treating the program of coaching like training or development program related to
leadership with the same attention given to innovation.
 To give sufficient time to the phase of design to make the program best in every
possible manner.
4. Resource requirements changed depending on the coaching program model used because of
the changes of things. If anyone is using face-to-face coaching, then there is no need of
technology whereas online performed coaching will need access to a system of information
technology and computers.
5. Three methods used to match and manage coaches and trainees are:

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Plan and implement a coaching strategy
 Development goals- Goals related to development can help in matching and
managing coaches and trainees.
 Location- Another method used to match and manage coaches and trainees is
location.
 Experiences- Lastly, the experience will be used to match and manage coaches and
trainees.
6. Two methods used to resolve differences between coaches and trainees are:
 Locate a mutually beneficial solution which can be gathered by means of discussion and
consulting with others.
 Getting assistance from others can help resolve differences at the time of mentoring
situation which includes management, human resources and specialist aid.
7. Two forms of compliance that must be considered when coaching are:
 Legal, regulatory and organizational compliance which includes “Confidentiality and
Privacy, Anti-discrimination and Harassment, Work Health Safety, Environmental and
Codes of practice”.
 Other legal, regulatory and organisational compliance that must be considered while
coaching are Licensing requirements, Security of information and Competency standards.
8. Two methods of collecting coaching program data are information system and work process
and procedures.
9. Two storage methods for coaching data or information are paper bases system and electronic
system.
10. Two methods of evaluation of coaching programs are staff skill level and motivation

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Plan and implement a coaching strategy
11. Two methods of reporting on coaching programs are employee development and
improvement and teamwork.
12. People who give organizational support during the development and implementation of the
coaching program are directors, supervisors and business owner and colleagues.
13. Two methods you might use to recruit coaches are an advertisement and working alongside
people in the organization.
14. Two methods of promotion for your coaching program are via online social media platforms,
if used and approved by your organization and in an advertisement on the organization’s
intranet homepage.
15. Build a bank of coaches with one example
To build a bank of coaches, consider the needs and understand the positive and the negative
factors that can affect the participation and after locating and creating a way to boost the
positives and reduce the negatives through the coaching process. It can be explained by one
example that a coach is very busy in his job role however participating in any job without
hampering the coach role and by successful participating can be given with the rewards for the
participation program. It can motivate the coach for future participation and others.