This document presents a detailed systems implementation plan for Coast to Country Parks (CCP), a caravan park club aiming to compete with industry leaders. The plan outlines the deployment of an integrated IT Service Desk, focusing on enhancing customer service through Wi-Fi implementation, a new smart card system, and mobile application development. It addresses pre-implementation requirements such as project feasibility reviews, cost analysis, and employee training on ITIL principles. Site-specific requirements include communication systems, networking infrastructure (ISP, Wi-Fi), and customer administration. The implementation strategy covers major tasks like Wi-Fi installation, Windows 10 upgrades, network penetration testing, and employee training. The plan also details staffing requirements, performance monitoring, a back-off plan, and post-implementation verification processes. The project encompasses various aspects of systems implementation, from hardware and software deployment to employee training and performance monitoring, ensuring a robust and customer-centric IT infrastructure for CCP.
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