Technology Plan and Management for a Colombian Coffee Shop Business

This assignment presents a comprehensive technology plan for a coffee shop located in North Greenwich, focusing on the integration of technology to enhance business operations and customer experience. The plan includes a vision statement, strategic initiatives, a detailed timeline and budget, and an organizational profile. It addresses key aspects such as online marketing, website development, personnel training, and the implementation of new software and hardware. The project also outlines the management and organizational structure, including roles and responsibilities of key personnel. Furthermore, it analyzes the coffee shop's objectives, both short-term and long-term, and provides recommendations for future steps, such as expansion and service enhancements, including the introduction of food items and potential international operations. The assignment concludes with a summary of the technology plan's impact on the coffee shop's success and sustainability in the competitive market.

Technology Plan and
Management and
Organisation

Table of Contents
Introduction......................................................................................................................................3
Technology Plan..............................................................................................................................3
Vision statement.....................................................................................................................3
Strategy...................................................................................................................................3
Timeline and Budget Plan......................................................................................................4
Organisational profile.............................................................................................................5
Mission Statement..................................................................................................................5
Inventory of existent innovation.............................................................................................5
Breakdown of associated execution.......................................................................................5
Analysis of objectives.............................................................................................................6
What is first thing Coffee Shop need to do?...........................................................................6
How long do you approximate it will take to finish each?.....................................................7
Once the business completes the plans, what are the next steps?..........................................7
Management & Organisation...........................................................................................................7
Management Summary...........................................................................................................7
Organisational Structure.........................................................................................................7
Personnel Plan........................................................................................................................8
Management team..................................................................................................................8
Conclusion.......................................................................................................................................8
References......................................................................................................................................10

Introduction
Technology plan refers to process that involves planning of technical evolution of system
or program for attaining end-state or future vision. It comprises of desired sponsor outcomes,
technology insertion points, maturation requirements, technology forecasting along with
insertion points (Ansoff and et. al, 2019). Strategic technology plan denotes peculiar kind of
planning which aids firm to acknowledge where they are at present scenario and where they see
after some time in future with respect to infrastructure as well as technology in their working
place. This report is based on coffee shop which is located in North Greenwich and provides
their customers with Colombian coffee. Along with this, they have 5 computers which have
windows operating system along with server for computer. This report comprises of technology
plan along with management and organisation of activities which are carried out within their
working premises.
Technology Plan
A high level strategy which furnishes details related with where organisation is and
where it wants to go in future is referred to as technology plan. This will enable cafe to formulate
their short as well as long term goals and accordingly work for their attainment. Plans are being
developed with respect to what are the objectives of organisation (The Successful Business Plan:
Secrets & Strategies, 2019). For an instance if firm want be one of the renowned coffee shops is
North Greenwich then they need to develop plan through which this can be acquired. This
implies that objective has to be clear enough which will enable to decide how it can carry out.
Various aspects are included within technology plan, they are specified below:
Vision statement
To be a leading Colombian coffee along with food services around United Kingdom by
rendering guiding principles of quality, integrity, service and relationship.
Strategy
The vision statement has been formulated and accordingly coffee shop can formulate strategies.
With the enhancement of technology people are looking forward to have quick response to
orders ordered by them. Coffee shop need to ensure that they provide their customers with a
feasible environment (Fountaine, McCarthy and Saleh, 2019). As per the vision, they need
ensure quality of their services, for this they need to acquire experienced workforce who can do

given tasks adequately and precisely. They need to be technologically sound, like provide their
customers with an option to make payments online or machine in which they can swipe their
cards. Along with this, if it is feasible then they can place a tablet on each table by which
customer can make orders instead of standing in a queue and waiting for their turn. Furthermore,
to reach more number of a people across United Kingdom the initially step which can be taken
by them is to have collaboration with services from Zomato or any other such firm who provides
delivery to customers. They need to have a online platform through which customer can order
their food or beverages and collaborated firm will be liable for making deliveries (Giannopoulou,
Barlatier and Pénin, 2019). If things goes well then they can have their coffee shop in other parts
of UK also so that people who are not able to reach them via online medium can also have access
to their offerings.
Timeline and Budget Plan
As a start up it is necessary that market has been explored adequately before starting it.
This will take time and adequate amount to start operating. With respect to Coffee Shop timeline
and budget has been specified below:
Cost Months Cost per Month
(in £)
One-time Cost
(in £)
Total Cost (in
£)
Advertising 3 100 300
Employee Salaries 12 8200 98400
Payroll Taxes & Benefits 12 100 1200
Rent or lease payment 12 2500 30000
Shipping 1 40 40
Communication lines 12 26 312
Computer Equipment 400 (5piece) 20000
Computer Software 250 250
Insurance 12 12 124
Interest Expense 43 516
Bank Service Charge 60 60
Supplies 1200 1200
Travel & Entertainment 0 0

Equipment 570 570
Furniture & Fixtures 5000 5000
Leasehold Improvements 0 0
Security Deposits 4000 4000
Business License 113 113
Professional Services 124 124
Consultants 40 40
Inventory 900 900
Working Capital 0 0
Miscellaneous 400 400
Estimated Budget 163549
Organisational profile
Coffee Shop is a start up who is delivering their services in North Greenwich and
provides good Colombian coffee. They are looking forward to capture adequate number of
customers by formulation of effective business plan that will aid them to analyse all the crucial
aspects and implement them within organisation (Zhang, Rao and Wang, 2019).
Mission Statement
Serving people with pride and work with passion to delivering enhanced services to their
potential customers.
Inventory of existent innovation
At present coffee shop have 5 computers along with server. As a small shop they are enough to
accomplish their requirements but with evolution of technology and altering requirement of
market and to accomplish their strategies some major aspects are required with respect to their
inventory (Love and Matthews, 2019). They involve purchase of new software along with
updates, new equipments which will make their work easy like coffee grinder, tablets, etc.
Breakdown of associated execution
Management needs to identify needs of market as well as their probable customers.
According to this they have to formulate clear vision and mission statements along with core
values as they will act as guidance in way employees have to deliver their services within

marketplace as well as in working premises. For attainment of these statements they need to have
adequate workforce, relevant advertisement through which maximum people will come to know
about Coffee Shop for this they can make use of social media platforms like Facebook, LinkedIn,
Twitter or any other. They need to develop a website in which they have to update all their
offerings along with captivating images of their servings as it will lead to create a pleasant
impact on people (Business plan for opening a coffee shop, 2018). Furthermore, they need to
collaborate with delivery firm who can provide their customers with their orders. After
collaboration is successful they must have an option in their website through which people can
make online orders and also make payment for same.
Analysis of objectives
The objectives of Coffee Shop are illustrated below:
Short term:
 To identify requirements of market as well as customers by which Coffee Shop can
ensure about sustainability within the marketplace.
 To reach maximum number of individuals that will enable them to have relevant brand
awareness.
Long term: To expand their operations across United Kingdom and have a strong brand positioning
within the market. To acquire a huge customer base that will lead to have amplified sales by bring in
innovations within their offerings.
The objectives provide guidelines with respect to what they have to do basically, clarity
for attaining their goals.
What is first thing Coffee Shop need to do?
Market analysis is the initial step which has to be carried out by Coffee Shop to identify
needs of market as well as their probable customers. This will aid them to provide their services
according to them (Makedon and et. al, 2019). Basically, it is first thing which has to be done for
having customers.

How long do you approximate it will take to finish each?
The objectives have been formulated with respect to short and long term period. For
attaining a short term goals the time frame is 1 year as it is normal to adjust within the market
and create brand awareness among individuals. The long term objectives will take near about 3
years to complete as it is necessary to sustain within the market and then only expansion can be
carried out.
Once the business completes the plans, what are the next steps?
Various strategies and objectives have been formulated, if things go well and goals are
attained then Coffee shop can enhance them by adding food items within their list like they can
move to a restaurant and create a unique brand positioning in market. Along with this, Coffee
Shop can also operate their operations in other countries.
Management & Organisation
Management Summary
The philosophy of owner of Coffee Shop is simple which involves integral part of values
which illustrates carrying out right things right at initial time. The shop will be employee owned
in which when vision and mission statements are formulated then they will be involved as it will
lead them to have something innovative (Information Technology Business Plan, 2020). Here,
personal growth of individuals, their creativity and empowerment for attainment of goals will be
focussed on. This will lead Coffee Shop to have impelling results as when their employees will
be motivated and supported within their activities they will carry out their activities up to
complete potential. This will enable Coffee Shop to attain their goals on time.
Organisational Structure
Coffee Shop is small businesses which have 10 employees initially who are involved
within different activities and have opted for flat organisational structure. They involves owner,
administrative manager and system manager. Owner will make decisions in context of objectives
and strategies. Administrative manager is responsible for looking tasks like inventory, HR,
relation with suppliers and will be primary point of contact for services to customers (A Business
Plan for the Cafe Pet Friend, 2019). System manager will be responsible for all other activities
like issues of employees, providing them training and all other aspects.

Personnel Plan
Coffee Shop have 10 employees initially who are responsible for carrying out different
activities. But when people will be aware about services and their customer will increase then
there will eb a need of more employees. Furthermore, after 1 year the employees will be
provided with appraisal in their salaries as per work that is being done by them. It will lead them
to maintain motivational levels of employee through which they can work as per desired standard
and have enhanced contribution within activities carried out within the shop.
Management team
Coffee shop have 2 managers and there point of view to see different situation may be
different which can lead to conflict among them. For an instance administrative manager of
Coffee Shop may think that they need to have employees as their work is increasing but system
engineer feels that it is not required and money involved within process can be used in other
activities (Yoon and et. al, 2019). This is a small situation but can lead to conflicts between both
of them. There will be a management gap which has to be identified by owner and adequate
solution has to be resolved before it leads to major problems.
Each aspect has to be clearly identified and accordingly managers have to manage their
employees that will lead them to have affirmative impact. Management of Coffee Shop needs
ensure that needs of their employees are addressed as it will boost up their morale to work up to
complete potential. This will have positive impact on overall operations that are being carried out
within the Coffee Shop. Along with this, it has to be ensured that they follow the plan which is
being formulated and make sure that objectives and goals are attained on time.
Conclusion
Form the above it can be concluded that, within evolving market firm need to make sure
that they are able to meet the standards of marketplace in terms of their needs. For this, it is
important they formulate adequate technological plan through which needs of potential
customers can be attained in an adequate manner. Furthermore, all the operations have to be
managed as well as organised in appropriate way as through this it will be easy for employees to
coordinate objectives of firm. The budget and timeline has to be considered appropriately so that
any aspect is not left out that may lead to create problem at other instance of time. This will lead
Coffee Shop to attain their goals and objectives on time by having relevant profit.

References
Books & References
Ansoff, H.I. and et. al, 2019. Strategic dimensions of technology. In Implanting Strategic
Management (pp. 255-283). Palgrave Macmillan, Cham.
Fountaine, T., McCarthy, B. and Saleh, T., 2019. Building the AI-powered
organization. Harvard Business Review, pp.63-73.
Giannopoulou, E., Barlatier, P.J. and Pénin, J., 2019. Same but different? Research and
technology organizations, universities and the innovation activities of firms. Research
Policy, 48(1), pp.223-233.
Love, P.E. and Matthews, J., 2019. The ‘how’of benefits management for digital technology:
From engineering to asset management. Automation in Construction, 107, p.102930.
Makedon, V. and et. al, 2019. PROVIDING SECURITY FOR THE DEVELOPMENT OF
HIGH-TECHNOLOGY ORGANIZATIONS. Journal of Security & Sustainability
Issues, 8(4).
Yoon, J. and et. al, 2019. A moderated mediation model of technology roadmapping and
innovation: The roles of corporate foresight and organizational support. Journal of
Engineering and Technology Management, 52, pp.61-73.
Zhang, Y., Rao, X. and Wang, H.H., 2019. Organization, technology and management
innovations through acquisition in China’s pork value chains: The case of the Smithfield
acquisition by Shuanghui. Food policy, 83, pp.337-345.
Online
Information Technology Business Plan. 2020. [Online]. Available through: <
https://www.bplans.com/information_technology_business_plan/management_summary_
fc.php>.
A Business Plan for the Cafe Pet Friend. 2019. [Online]. Available through:
<http://digilib.k.utb.cz/bitstream/handle/10563/45833/zelinov%c3%a1_2019_dp.pdf?
sequence=1&isAllowed=y>.
Business plan for opening a coffee shop. 2018. [Online]. Available through:
<https://www.theseus.fi/bitstream/handle/10024/170411/Huynh_An.pdf?
sequence=2&isAllowed=y>.
The Successful Business Plan: Secrets & Strategies. 2019. [Online]. Available through:
<https://books.google.co.uk/books?
hl=it&lr=&id=hpFxjEsZLUwC&oi=fnd&pg=PR7&dq=SAMPLE+BUSINESS+PLAN&
ots=eqQt3z9GOi&sig=O4f3igMdgdKbYVrAUSmO6pnJpYc&redir_esc=y#v=onepage&
q&f=false>.