Comprehensive Report: Coffee Ville Mentorship Program Analysis

This report details the design, implementation, and evaluation of a mentorship program for Coffee Ville. The report begins with an introduction highlighting the key role of mentors in providing support and direction to mentees. The main body outlines the program's structure, including identifying key personnel, stating desired outcomes, defining mentoring objectives, and conducting agency assessments. It then explores the selection of mentees and mentors, matching strategies, training components, and program maintenance, including monitoring processes, mentor support, and documentation. The report also analyzes participant selection, communication strategies, and strategies for overcoming obstacles. Furthermore, the report includes mentor post-meeting reflections and concludes with suggestions for program improvement and references to relevant literature. The program aims to enhance communication, create a conflict-free culture, and improve employee skills within the organization.

Business Accounting
and Finance
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Mentorship programme....................................................................................................................3
Marketing:..............................................................................................................................4
Matching.................................................................................................................................5
Training..................................................................................................................................5
Program Maintenance.............................................................................................................7
Documentation.......................................................................................................................8
Program Evaluation................................................................................................................9
Report on the effectiveness of the program and suggest improvements for subsequent
programs.................................................................................................................................9
Mentor post-meeting 1...................................................................................................................10
Mentor post-meeting 2...................................................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES:.............................................................................................................................14
Books and Journals...............................................................................................................14
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INTRODUCTION
There is key role of mentors in the organisation as they provide support and direction to
the mentees. It is necessary to design good mentorship programme for the mentees so that they
are able to attain success (Hillier and et.al., 2019). The mentorship programme for Coffee Ville
is being formulated.
MAIN BODY
Mentorship programme
Mentorship programme is formal and structured document that is created to enhance one
to one relationship in organisation. It helps to enhance the knowledge and skills of the mentees
so that they are able to learn effectively. It can be defined as the document that is used to
maximise the performance of the mentees and solve the problems being faced by them.
Identify a key contact person who will coordinate
There is need of manager who is able to carry on the mentoring programme smoothly.
There is need of such a person who can take unbiased decisions and manage the meetings in
effective manner. There is need of coordination among mentor and mentee so that effective
results are attained. The proper support can be given by the manager.
State the desired outcome or purpose
The purpose is to enhance the communication among the mentees and create a conflict free
culture in the organisation.
Define mentoring for your agency
The goals are to provide best knowledge to the mentees so that they are able to enhance the
skills. The objective is to maintain relationship with them so that they are able to get benefits out
of the technology.
Identify clear goals of the Mentoring Program
The goals of mentoring program are as follows:
 To have regular communication in the organisation
 To maintain conflict free work culture
 To carry on the work within right time
Agency assessment:
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 The top level management is the one who sets goals and objectives. Their role is to
understand the requirement of change in the organisation and bring the same in effective
manner.
 The middle level management is more committed to work as the responsibility is
delegated to them. They are responsible to keep check on the mentorship programme and
provide best to the mentees.
Determine cultural readiness
There is requirement of having best culture for the mentees. The motivation is necessary
to carry on the desired work in effective manner (Carter and Youssef‐Morgan, 2019). The culture
also helps the mentors of the programme to be confident and attain better position.
Identify key stakeholders
There is key role of stakeholders in managing the work. The major stakeholder is the
head of agency that give orders. At the same time top level management and middle level
management are also the important stakeholders. The mentors and mentees play a critical role in
mentorship programme.
Identify resources needed and resources available
The required resources are as follow:
 Data of mentees
 Leadership development programme
 Videos and content
 Templates and worksheet
Available resources
 Mentor as well mentee
 Smart board
 Finance
Marketing:
Identify a mentee profile
The mentees will be the employees who face conflicts while working in the organisation.
These are the people who are not able to communicate effectively and manage the work.
Identify a mentor profile
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The mentor must have good leadership ability to lead them. At the same time the person
must also have understanding skills so that all the problems of the mentees can be solved in right
time (Yüksel and Bahadır-Yılmaz, 2019). It becomes necessary to have ability to direct the
mentees.
Communicate the program
There is key role of enhancing the communication skills so that all the work is clear and
the same can be done be properly. The regular sessions till 6 weeks will be taken so that all the
mentees are able to develop the lack of skills.
Conduct participant selection
All the employees who are facing problem at the time of working are considered as
applicant. It is important to take proper care of the people that are in need of the same. The
selected people will be able to develop their skills and knowledge.
Matching
Identify a strategy to match mentor and mentee
The purpose of mentorship programme must be for the development of mentees and this
helps to keep them engaged. If the overall goal of mentor and mentee is similar, then they will be
able to work effective and achieve success.
Screening and selection processes
In order to provide best mentorship there is key role of having common interest among
the mentor and mentees. It is also important to have similar personality for all of them. The
working style of the leader has impact on the mentees and their learnings (Prendergast and et.al.,
2019). There is need of motivation so that all the individuals are able to learn effectively.
If both the mentor and mentee will have same purpose, then the mentorship programme will be
carried in appropriate manner. It will help all of them to manage the work the better results take
place. They are able to concentrate of the work assigned to them.
Training
Developing a “Learning Contract “with specific goals identified that are explicit, realistic and
achievable
The goals of learning contact are as follows:
 To conduct meetings that will enhance communicating.
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 To reduce the conflicts among the team members.
This will help to enhance the learning experience of the mentees. It is necessary for overall
growth and development. The learning must be regular. The use of updates technology is
necessary for the success of mentees (Efstathiou and et.al., 2018). The overall development of
the organisation is based on the objectives set. By working as per the requirements of mentees
and their learning needs better actions are taken.
Determine the length of relationship
The good relationship among the mentor and mentees will help to learn effectively. This
is necessary for the overall development of the organisation. This helps the mentees to ask all the
problems that they face. It is also important to learn from the mentor and respect them. If there is
trust, then the process of learning is facilitated. It becomes truly important to provide better
resources to the mentees that will help them to learn in effective manner. The mentees are honest
to their work and this helps to carry on the relationship that they have. It is necessary to maintain
the relationship for the success of mentorship programme.
Clarifying roles:
 Mentor: The role of mentor is to provide good career direction to the mentees. They
work to guide them and motivate them so that they are able to concentrate on their work.
Mentor set goals and motivate the mentees to attain them. There is need of having proper
advice that is necessary to attain the objectives (Elliott, Mavriplis and Anis, 2020). They
have to solve all the conflicts that may take place among the mentees.
 Mentee: The mentees has to respect and value the mentor, they must follow the
objectives that are set by the mentor. There is need of working hard and having desire to
learn. This helps them to attain success and achieve progress with the help of mentorship
program.
 Supervisor of mentee: The supervisor of mentee checks that the mentee follows all the
advice given by the mentor. They also assure that the mentee does not faces any problem
at the time of mentorship programme.
Closing the relationship
The relationship must be closed on a good note so that there are no conflicts. It is
necessary to maintain good relationship among the mentor and mentees.
Overcoming obstacles in the relationship
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By having good communication there are better relationships. The obstacles can be
solved effectively by having effective relations. It is necessary to maintain the relationship of
trust and respect so that no obstacle can harm the performance. There is key role of carrying the
work by eliminating the obstacles among them. Good relationship is necessary to attain a
successful working position
Maintaining confidentiality between mentor and mentee
The mentors and mentees must maintain confidentiality among themselves and must not
disclose the information. This is necessary for the purpose of professionalism (Altonji, Baños
and Harada, 2019). The important and personal details of the mentees must not share with any
one so that they are able to maintain effective relations. There are chances of conflicts that take
place if the information is being disclosed. The mentee must also not share the details and other
important details with them. It is the moral responsibility to maintain confidentiality.
Evaluation of the mentoring process
The success of mentorship process is based on the success of mentees. The goals are
being set by the mentors and in evaluation they are checked. It is necessary to manage the
performance and then compare the same. There is key role of taking feedback from them so that
there is good success. It is necessary to take care of the progress at each and every level so that
better results are attained. It is necessary to carry on the work in such a manner that all the results
are achieved in effective manner.
Program Maintenance
It is necessary to give mentoring in effective manner so that there is achievement of goals
and objectives. The training is given in such a manner that all the processes are carried in
effective manner. The participants will be given the option to monitor their own progress on
regular basis so that they are able to manage the working (Zehntner, and McMahon, 2019). It is
seen that there is need of carrying all the activities in such a manner that there are no disputes.
All the people who are being given training must work as per the training given to them. It is
necessary to maintain the order so that better results are being attained. There is key role of
carrying the evaluating own progress as it is necessary to attain better position. By evaluating the
progress all the mentees are able to know about their own progress with the help of training. It
becomes essential to have program maintained that will manage the working effectively.
Identify a monitoring process
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The process used for mentoring will include tracking system. These are necessary to track the
performance of the mentees. It will also help in developing their performance than before. There
is key role of taking written records as they play a major role. There are some disputes that take
place and there is need of overcoming all the disputes and maintaining good relationship. It is
seen that by having effective relationship the better results can be attained and the monitoring
will be beneficial activity.
Recognition and support of mentors
The support provided by the mentors is necessary to attain a successful position. It is
necessary to have support of mentors at each and every level so that better results are attained. It
helps the mentees to get recognised and carry on all the tasks in effective manner.
The agency recognizes participants and their contributions to the overall progress and
success of the program.
If there are participants who help the mentors at the time of giving mentorship. It is
necessary for the success of program so that they are able to contribute to the achievement of
goals and objectives (Voytko and et.al., 2018). There is requirement of knowing the bad aspects
that are associated so that better results are attained.
Documentation
The goals of the program
The goal is to enhance the level of communication in the organisation. At the same time,
there is need of managing the workplace and providing effective work culture that is conflict
free. It is important to maintain the goals and objectives in effective manner so that there is
success.
The basic principles of mentoring
 There is need of maintain trust and confidential relationship that will help to attain
successful position. It is necessary to have mutual respect that will help them to learn in
effective manner.
 There is key role of commitment at the time of mentoring. This helps the mentees to
understand the goals and attain the progressive situation. It is important objective to
manage the work on right time.
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 There must be a good relationship that is maintained among the mentor and mentees.
This relationship will help them to achieve the targets on right time and show
development among them.
The specific process of mentoring within the agency
 The successful mentorship programme includes preparation for the mentees so that they
can be developed.
 The next step is related to negotiation and in this step the employees are understood so
that their growth takes place.
 This leads to growth of the mentees and the problem that is faced by them gets solved.
 In the end there is closure that will help the mentees to develop the mentees and leads to
overall progress. It is necessary to maintain the learnings and use them in effective
manner.
Program Evaluation
Outcome analysis of program
The programme was successful and all the mentees were able to attain the objectives. The
organisation will have positive culture and good working environment. The employees will
interact with each other and all the activities will be carried on time.
Information needs of key stakeholders
All the information related to the success of stakeholders will be disclosed in front of
management and their supervisors. It is necessary to share the negative as well as positive
aspects with the stakeholder (Gafni Lachter and Ruland, 2018). They have right to all the
information and can use the same in appropriate manner. They are also interested in the
information so that better results are attained.
The program is continually evaluated for effectiveness and modified as needed to achieve
its objectives.
This is necessary for the effectiveness of the mentoring programme. It is important to
stick to the objectives and then manage the work in such a manner that all the stakeholders
involved are able to attain success.
Report on the effectiveness of the program and suggest improvements for subsequent programs.
There is need of taking some measures that will help to improvise the subsequent programs:
 The mentees must be given chance to speak and share the details.
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 The objectives set must be reviewed in time so that they are accomplished.
 The feedback must be taken from the mentees after every session so that there is no
problem faced by them in the end.
Mentor post-meeting 1
Reflect on that conversation and answer the following questions.
What worked
well?
What needed
improvement?
Feedbacks given by
mentee.
Efforts need to enhance
mentoring skills.
The
communication
skills which I
have used during
mentoring
students helped
me a lot in
enhancing the
knowledge of
mentees. This
skill proves
beneficial during
sharing of
thoughts and
ideas. It develops
better and
improved
understanding of
behaviour which
assist in
improvement of
experience
related to the
topic.
I have to focus
on developing
better
relationship with
mentee so that
we can better
collaborate with
each other
without any
problem. It
provides
opportunity in
maintaining
better interaction
so that
conversation can
be carried out in
effective manner
(Kemp and et.al.,
2021). It is
analysed that
development of
healthy relation
Mentee wants to
involve themselves in
more interactive
performance in order
to understand the
particular topic.
Involvement of
different activities like
quiz and questionnaires
assist them in
development of their
interest towards
session. The feedbacks
are undertaken by me
in order to improve my
performance in future.
I can create supportive
climate for all the mentee to
involve themselves in
discussions so that they can
maintain trust and
encourage each other with
the help of two-way
communication. I will
provide them open space
for sharing their personal
experiences which assist in
learning new things.
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provide
opportunity for
improved
conversation.
Mentor post-meeting 2
What worked
well and why?
What needed
improvement
and why?
Comments
provided by
mentee and how
it is used for
improvement.
What is needed
to enhance
mentoring
skills?
Strategies used
in enhancement
of the skills.
I have
communicated
very well about
the topic which
we are involved
which make the
conversation
more interesting
for both. The
communication
skills are
important as it
allows in
understanding
different topics
which are
essential in order
to improve
knowledge.
I played the role
of communicator
who have to
communicate all
the things to
others. It is
important to
become a good
listener for me in
order to improve
the conversation
with mentee.
Listening to
others provides
opportunity for
exploring new
ideas and
thoughts which
directly improve
Mentee have
provided the
feedback
regarding
maintaining
better
relationship with
them so that they
can openly
convey their
views (Kearney
and et.al., 2018).
Development of
better connection
between mentor
and mentee can
provide positive
outcomes which
will directly
I can develop
clear goals
including
deadlines and
benchmark
which assist me
in improving my
mentoring skills.
I have taken
classes to
develop time
management
skills along with
development of
listening skills so
that I can
understand the
behaviour of
others. Online
I have to
understand my
own strengths
and weaknesses
so that I can
work according
to that. Different
actions are taken
by me in order to
improve my
weaknesses so
that I can become
good mentor who
can help mentee
accomplishment
of their personal
goals. I have also
taken advice and
guidance from
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knowledge. improve future
performance of
both.
tutorials also
helped in
development6 of
the required
skills for
becoming good
mentor.
professionals.
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CONCLUSION
From the above report, it has been analysed that there is key role of mentoring for the
benefit of the mentees. The objectives must be set so that they can be attained in effective
manner. The use of all the documents and policies in correct manner makes the programme
successful. It is important to evaluate the programme and mention the measures to improve the
performance.
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REFERENCES:
Books and Journals
Altonji, S.J., Baños, J.H. and Harada, C.N., 2019. Perceived benefits of a peer mentoring
program for first-year medical students. Teaching and learning in medicine, 31(4),
pp.445-452.
Carter, J.W. and Youssef‐Morgan, C.M., 2019. The positive psychology of mentoring: A
longitudinal analysis of psychological capital development and performance in a
formal mentoring program. Human Resource Development Quarterly, 30(3), pp.383-
405.
Efstathiou and et.al., 2018. Long-term impact of a faculty mentoring program in academic
medicine. PloS one, 13(11), p.e0207634.
Elliott, C., Mavriplis, C. and Anis, H., 2020. An entrepreneurship education and peer mentoring
program for women in STEM: mentors’ experiences and perceptions of
entrepreneurial self-efficacy and intent. International Entrepreneurship and
Management Journal, 16(1), pp.43-67.
Gafni Lachter, L.R. and Ruland, J.P., 2018. Enhancing leadership and relationships by
implementing a peer mentoring program. Australian Occupational Therapy Journal,
65(4), pp.276-284.
Hillier and et.al., 2019. Outcomes of a peer mentoring program for university students with
disabilities. Mentoring & Tutoring: Partnership in Learning, 27(5), pp.487-508.
Kearney and et.al., 2018. Veterans Health Administration’s (VHA) National Mental Health
Leadership Mentoring Program: A pilot evaluation. Training and Education in
Professional Psychology, 12(1), p.29.
Kemp and et.al., 2021. Success in College after Concussion with Effective Student Supports
(SUCCESS): Persona Testing of a Peer Mentoring Program. Archives of Physical
Medicine and Rehabilitation, 102(10), p.e55.
Prendergast and et.al., 2019. Evaluation of an enhanced peer mentoring program on scholarly
productivity and promotion in academic emergency medicine: a five-year review.
Journal of the National Medical Association, 111(6), pp.600-605.
Voytko and et.al., 2018. Positive value of a women's junior faculty mentoring program: a
mentor-mentee analysis. Journal of Women's Health, 27(8), pp.1045-1053.
Yüksel, A. and Bahadır-Yılmaz, E., 2019. The effect of mentoring program on adjustment to
university and ways of coping with stress in nursing students: A quasi-experimental
study. Nurse education today, 80, pp.52-58.
Zehntner, C. and McMahon, J., 2019. Power and knowledge in a coach mentoring program.
Sports Coaching Review, 8(1), pp.62-82.
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