BSB40215 & BSB42415: Customer Service Task 2 for CoffeeVille

This assignment is a comprehensive assessment of customer service skills within the context of a CoffeeVille case study. It requires the candidate to address a customer complaint, diagnose underlying service delivery problems, and propose solutions, including communication strategies and compensation methods. The assignment involves analyzing the customer's needs, identifying the root causes of issues such as delayed deliveries and poor product quality, and adhering to company policies and procedures to resolve the complaint. Furthermore, it includes drafting professional emails to the customer and internal stakeholders, outlining agreed-upon resolutions and action plans. Finally, the assignment requires an analysis of a customer satisfaction survey, identifying key customer needs and providing recommendations for improvement based on survey results. The candidate demonstrates their ability to coordinate customer service strategies and implement effective solutions within a business environment.