CoffeeVille: Performance Management and Training Plan Report

This report delves into the realm of performance management, focusing on a specific case study involving CoffeeVille. The report highlights the significance of effective performance management in organizations, emphasizing the need to manage employees at various levels to achieve optimal results. It presents a training plan documentation designed to address employee weaknesses, particularly in areas like self-confidence, customer engagement, and retention. The plan outlines a six-day training program tailored to improve employee skills and address issues such as disengagement and poor customer attraction. The report concludes by emphasizing the importance of structured work plans and robust performance management systems within organizations, offering valuable insights for enhancing business operations and employee development. It also provides a detailed look at CoffeeVille's approach to improving its workforce's performance through targeted training initiatives.

MANAGE PEOPLE PERFORMANCE

TABLE OF CONTENTS
 INTRODUCTION
 ASSESSMENT 2
 CONCLUSION
 REFERENCES

INTRODUCTION
 Performance management may be defined as process of managing performance of the
employee, team, process and even the performance of the entire organisation.
 It is the process of creating a working environment in which people are encouraged to
perform at their best level. It is important for an organisation to manage people in order
to achieve its goals and objectives.
 People are to be managed at different levels in an organisation in order to enhance
their performance to satisfactory level.

ASSESSMENT 2
Training planning documentation
 Training plan is a type of a document which outlines the complete details of the formal
training what a trainee will do during a training program.
 Training plan documentation addresses weaknesses of the employees which they posses
in their work skills and with the help of a training documentation, it allows to improve
the skill and knowledge of the employee in an organisation.

Cont..
 As large portion of the employees has felt disengaged form the work, they are feeling
low in confidence level and are unable to attract customers and to retain them.
 So this is the problem faced by CoffeeVille with their work force.
 So CoffeeVille is organising a training program in order to train its employees.

Training program documentation is as follows:
Name of employee:
Department: Coffee Product and Sales.
Days Day 1 Day 2 Day 3 Day 4 Day 5 Day 6
Activities Self-confidence Positive Attitude Customers
Attraction
Customer
Retention
Work engagement Customer
motivation
Improvements:
Areas of further Improvements
Remarks:
Signature: Date:

Cont..
 As the employees of CoffeeVille are facing the problems of lack of self-confidence in
them which result in to the poor performance of the employees.
 They also feel disengaged with the work they perform and are unable to attract and
retain customers.
 So training plan of CoffeeVille consists of total six days to provide training on the each
segment that employees lack behind which will improve their performance in future.
 So with the help of this training plan documentation CoffeeVille can improve the skills
of the employees in different aspects.

CONCLUSION
 It can be concluded from the report the it is important for organisation to manage their
people effectively for the smooth functioning of a business.
 It can also be concluded that an organization should frame their work plan and properly
establish their performance management in an organisation

REFERENCES
 Sellars, M., Detering, K. M. and Silvester, W., 2015. Current advance care planning
practice in the Australian community: an online survey of home care package case
managers and service managers. BMC palliative care.14(1). p.15.
 Veilleux, J. C. and Bilsky, S. A., 2016. After a client death: Suicide postvention
recommendations for training programs and clinics. Training and Education in
Professional Psychology.10(4). p.214.