BSBHRM513 TAFE Queensland: Workforce Plan Implementation Report

This report addresses the implementation and evaluation of a workforce plan for Coffeeville, focusing on issues identified in the data, the impact of potential changes to the Fair Work Act 2009, and the implications of the job outlook for food service staff. It includes a staff satisfaction questionnaire and an email to the Belcastrans outlining proposed changes to the workforce plan, such as conducting workplace scans and implementing employee engagement programs, to address concerns like high attrition rates and improve overall organizational effectiveness. The report references various sources to support its analysis and recommendations for Coffeeville's workforce planning strategy.

BSBHRM513 Assessment 3 – Answer Sheet
BSBHRM513 – Manage workforce planning
TAFE Queensland Online Learning
Student Name Riak Deng. Student Number 3108385012
Unit Code/s & Name/s BSBHRM513 – Manage Workforce Planning
Assessment Type ☒ Written Task ☐ Test / Exam ☐ Observation questions
Assessment Name Implement the workforce plan Assessment Task No. 3 of 3
Instructions to Students
 Read the instruction document carefully. Use this answer template document to type your
answers. When ready, upload your completed Microsoft Word document to Dropbox in
Connect.
 You should ensure that you review the Assessment 2 help information before commencing
this Assessment task..
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BSBHRM513 Assessment 3 – Answer Sheet
BSBHRM513 – Manage workforce planning
TAFE Queensland Online Learning
Assessment Task A
Question 1 - Identify at least four (4) issues that are apparent in the data that would have an
impact on achieving the workforce planning goals you developed in Assessment 2. You should
identify and discuss both positive and negative trends and patterns and any emerging issues and
problems. (200 words)
Workforce planning is an important tool that is used by the owners of the business in order to plan the staffing of
the company so that it is efficient and it is also within the budget(De Bruecker et al ., 2015).There are several
issues that affected the workforce planning goals for organization Coffeeville. The four issues out of them are as
follows:
 Lack of efficiency from the part of Supervisor- From the data it is evident that there are several factors,
which questions the efficiency of the supervisor as a result the employees within the organization,
Coffeeville are dissatisfied.
 Poor communication between employees and management – There is a gap between the employees and
the management as a result employees are not able to resolves their issue and problems, which is
resulting in dissatisfaction between them (Reissner & Pagan, 2013).The survey results confirms that there
is 100% dissatisfaction among the employees of Coffeeville.
 Employees happy with the type of work performed –One of the positive trends that has been noticed is
that the employees are content and happy with the type of work performed in Coffeeville.
 Level of input in decision affected employees –The input in decisions taken by the organization, Coffeeville
has affected the employees so it has become a problem to retain the employees. The level of input from
the staff is minimal in decisions taken by company so it has detrimental effect on the production and
profitability of the company.
Question 2 Discuss the impacts on Coffeeville should the Fair Work Act 2009 change to provide a
right for casual workers to become permanent after 12 months (100 words)
The New fair work commission in Australia proposed changes to the Fair Work Act 2009, which the casual
employees would be entitled to be provided with a permanent job after serving for 12 months (Pekarek
etal .,2017).This proposed change led to a growing concern for Emma Belcastran, owner of Coffeeville
Organization as there are number of casual employees in Coffeeville. This proposal would mean that all the casual
employees who are large in number would have to be provided permanent job after 12 months that would also
mean they would be entitled to several benefits of permanent employee .The benefits of permanent employees
include sick leave, job leave and other benefits that would cost the organization Coffeeville.
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BSBHRM513 Assessment 3 – Answer Sheet
BSBHRM513 – Manage workforce planning
TAFE Queensland Online Learning
Question 3 Discuss any implications for Coffeeville given the job outlook for food services staff.
(100 words)
The Food service industry in Australia provides good amount of entry level jobs which accounts to about 7% of
workforce of Australia and it is also forecasted that it will also provide ample job opportunities in the future for
food services staff (McManus, 2013). However, most of the jobs provide part time employment .Given the job
outlook of food service industry in Australia and the growing competition, Coffeeville should ensure that their
staffs are not dissatisfied and should be retained in the organization. They should take measures and curtail the
growing concern that they are facing in the organization and so that they can achieve the workforce planning
goals.
Question 4 Identify any goals or strategies that need to be altered in the Workforce Plan
Considering the new information obtained regarding the job outlook for food service staff in Australia and growing
competition in the industry, Coffeeville should conduct a scan of the workplace environment in order to identify
and monitor trends that affect the workforce and the organization. This strategy needs to be implemented
changing the related strategy in the Workforce Plan of Coffeeville considering the issues of employee
disengagement and problems relating to employee retention in Coffeeville (Cowart, 2014).
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BSBHRM513 Assessment 3 – Answer Sheet
BSBHRM513 – Manage workforce planning
TAFE Queensland Online Learning
Assessment Task B
Develop a questionnaire that will be used to survey the staff of CoffeeVille to determine levels of
satisfaction.
Your survey should have at least ten (10) questions
The questionnaire to determine the levels of satisfaction that would be used to survey then staff of Coffeeville is
as follows:
1) How satisfied are you working for the organization, Coffeeville?
a) Extremely satisfied
b) Very satisfied
c) Slightly satisfied
d) Not satisfied
2) What you like best about working for Coffeeville Organization?
Ans :______________________________________________________________________________
3) According to you what are the things that the company should do or implement in order to make it a
better workplace?
Ans : ______________________________________________________________________________
4) Are you satisfied with the career process and association with the Coffeeville?
a) Extremely satisfied
b) Very satisfied
c) Slightly satisfied
d) Not satisfied
5) Are you satisfied with engagement and communication with the Supervisor of Coffeeville?
a) Extremely satisfied
b) Very satisfied
c) Slightly satisfied
d) Not satisfied
6) Was Proper and adequate training provided to you?
a)Yes
b) No
7) Does the company convey the goals and objectives of the organization clearly?
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BSBHRM513 Assessment 3 – Answer Sheet
BSBHRM513 – Manage workforce planning
TAFE Queensland Online Learning
Assessment Task B
Develop a questionnaire that will be used to survey the staff of CoffeeVille to determine levels of
satisfaction.
Your survey should have at least ten (10) questions
a) Yes
b) No
8) Is your Supervisor able and approachable to address yours questions and concerns?
a) Extremely approachable
b) Very approachable
c) Seldom approachable
d) Not approachable
9) Are you satisfied with the benefits offered to you by Coffeeville?
a) Extremely satisfied
b) Very satisfied
c) Slightly satisfied
d) Not satisfied
10) How long you have been associated with Coffeeville?
a) Less than a year
b) Less than 2 years
c) Less than 3 years
d) Above 3 years
This is the questionnaire that should be effective and adequate in order to assess the levels of satisfaction in the
organization, Coffeeville (Farooqui & Nagendra, 2014).
Assessment Task C
Develop an email to the Belcastrans that covers the following issues:
 Identifies the changes to the Workforce Plan, the rationale for those changes and why
the proposed changes will have a positive impact for CoffeeVille
 Seeks their feedback and/or endorsement of the changes to the plan
To The Belcastrans ,
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BSBHRM513 Assessment 3 – Answer Sheet
BSBHRM513 – Manage workforce planning
TAFE Queensland Online Learning
Assessment Task C
Develop an email to the Belcastrans that covers the following issues:
 Identifies the changes to the Workforce Plan, the rationale for those changes and why
the proposed changes will have a positive impact for CoffeeVille
 Seeks their feedback and/or endorsement of the changes to the plan
Coffeeville Organization
Australia
Subject : Proposed Changes in the Workforce Plan of Coffeeville Organization
Madam/Sir ,
Considering the several issues ,that includes the higher attrition rate of Coffeeville of 75%,introduction of new store at the
Gold Coast ,Unexpected productivity of Sydney stores due to market competitiveness, issues of staff retaining and recruiting
in Darwin store ,propsed changes in the Fair Work Act 2009,external labour supply for Barista and conducting staff survey to
analyse the source of problems , some of the changes have been proposed.
Some of the changes proposed by me considering the above mentioned issues in the market are as follows :
 Conducting a scan of the workplace with the objective to identify and scrutinize the trends that are
affecting the workforce and the organization, Coffeeville– It is required to bring modification to the
present workforce plan of Coffeeville related to this topic and this approach should be followed in the
workforce plan of Coffeeville. Employee engagement programs should be implemented owing to the issue
of the employee retention and considering the outlook of food service staff in Australia (Anitha, 2014 ). It
is alsoneeded to use good questionnaires to survey the employees and identify the issue and problems
leading to the dissatisfaction of the employee’s(Anand et al., 2015).These issues should be resolved for
the achievement of the organizational goals of Coffeeville.
 Evaluate the current workforce and Management – The leaders and management of the organization,
Coffeeville should observe and assess the data across the workforce of Coffeeville. The leaders and
management of the organization, Coffeevilleshould be able to identify the particular department in which
attrition is happening more in comparison to other departments (Martín Alcázar et al., 2013). If the source
of it is identified, the management and leaders of the organization, Coffeeville can chalk out solution like
improving the leadership of important personnel of the company like the Supervisors and others,
andaddress the situation (Yang, Huang & Hsu, 2014). This change in the Workforce Plan of the
organization Coffeeville would be beneficial to solve the issues and problems the organization is facing.
I believe that the above proposed changes in the work plan would resolve the mentioned issues faced by
Coffeeville. I would request you to assess my proposed changes that can be implemented in the Workforce Plan of
Coffeeville and provide me the feedback about the proposed changes in Workforce Plan and would expect your
backup and support regarding the implementation of the proposed changes to the present Workforce Plan of
Coffeeville .
Thanking you
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BSBHRM513 Assessment 3 – Answer Sheet
BSBHRM513 – Manage workforce planning
TAFE Queensland Online Learning
Assessment Task C
Develop an email to the Belcastrans that covers the following issues:
 Identifies the changes to the Workforce Plan, the rationale for those changes and why
the proposed changes will have a positive impact for CoffeeVille
 Seeks their feedback and/or endorsement of the changes to the plan
Regards ,
Riak Deng
.
References
Please provide a reference list of all the sources of information that you used in preparing this
assessment task.
Anand, S., Vidyarthi, P., Singh, S., & Ryu, S. (2015). Family interference and employee
dissatisfaction: Do agreeable employees better cope with stress?. human relations, 68(5),
691-708.
Anitha, J. (2014). Determinants of employee engagement and their impact on employee
performance. International journal of productivity and performance management, 63(3), 308.
Cowart, L. (2014). Why employee morale matters-especially now. Public Manager, 43(1), 44.
De Bruecker, P., Van den Bergh, J., Beliën, J., & Demeulemeester, E. (2015). Workforce planning
incorporating skills: State of the art. European Journal of Operational Research, 243(1), 1-16.
Farooqui, M. S., & Nagendra, A. (2014). The impact of person organization fit on job satisfaction and
performance of the employees. Procedia economics and Finance, 11, 122-129.
Martín Alcázar, F., Miguel Romero Fernández, P., & Sánchez Gardey, G. (2013). Workforce diversity
in strategic human resource management models: A critical review of the literature and
implications for future research. Cross Cultural Management: An International Journal, 20(1),
39-49.
McManus, L. (2013). Customer accounting and marketing performance measures in the hotel
industry: Evidence from Australia. International Journal of Hospitality Management, 33, 140-
152.
Pekarek, A., Landau, I., Gahan, P., Forsyth, A., & Howe, J. (2017). Old game, new rules? The
dynamics of enterprise bargaining under the Fair Work Act. Journal of Industrial
Relations, 59(1), 44-64.
Reissner, S., & Pagan, V. (2013). Generating employee engagement in a public–private partnership:
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BSBHRM513 Assessment 3 – Answer Sheet
BSBHRM513 – Manage workforce planning
TAFE Queensland Online Learning
Management communication activities and employee experiences. The International Journal
of Human Resource Management, 24(14), 2741-2759.
Yang, L. R., Huang, C. F., & Hsu, T. J. (2014). Knowledge leadership to improve project and
organizational performance. International Journal of Project Management, 32(1), 40-53.
 Good.
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BSBHRM513 Assessment 3 – Answer Sheet
BSBHRM513 – Manage workforce planning
TAFE Queensland Online Learning
Assessment criteria / benchmarks (to be completed by the assessor):
The evidence submitted demonstrates that the student satisfactorily:
S= Satisfactory; U=Unsatisfactory
Attempt 1 Attempt 2
S U S U
Did the student provide an accurate analysis of the case study organisation’s
workforce plans and goals against changed/additional internal and external
changes in the environment?
☐  ☐ ☐
Did the student develop an appropriate survey instrument to measure
changes and perceptions of the state of the organisational climate? ☐  ☐ ☐
Did the student effectively communicate with stakeholders in order to obtain
feedback, agreement and endorsement of workforce planning objectives? ☐  ☐ ☐
Did the student present an assessment free of spelling and grammatical
errors which is suitable for the audience? ☐  ☐ ☐
Assessor Name Justin Alexander Date Assessed 4/10/18
Assessor Comments
and Feedback
Hi Riak,
Well done for submitting this assessment, you have provided good
information. There is however resubmissions required for all three sections.
Please find above a feedback file that provides further information. Please
resubmit within 7 days. Let me know if you have any questions or concerns.
Kind regards. Justin. 4/10/18.
Result Attempt 1 ☐ Satisfactory  Resubmit ☐ Unsatisfactory
Result Attempt 2 ☐ Not Applicable ☐ Satisfactory ☐ Unsatisfactory
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