BSBHRM405: CoffyVille Staff Recruitment, Selection, and Induction Plan

This report outlines the recruitment, selection, and induction processes for a café manager position at CoffyVille, a family-owned business in Melbourne. It includes a schedule for recruitment activities, a job description and advertisement, selection panel questions, and an interview guide. The report also covers reference checks, a selection report, an employment contract, an offer letter, and a notification to unsuccessful interviewees and existing staff. The final section details an induction plan for the new café manager, ensuring a smooth transition and integration into the company culture and operations. This document provides a comprehensive overview of the entire hiring and onboarding process at CoffyVille.

Running head: COFFYVILLE
Recruitment, Selection and Induction of Staff
At CoffyVille
Name of the Student
Name of the University
Author Note

1COFFYVILLE
Contents
Task 1.........................................................................................................................................3
Schedule for Recruitment Activities......................................................................................3
Summary............................................................................................................................3
Recruitment activities – Recruitment Schedule.................................................................3
Job Description and Advertisement.......................................................................................4
Academic and Trade Qualifications.......................................................................................6
Work Experience and Skills...................................................................................................6
Personal Qualities and Behavioural Traits.............................................................................7
Selection panel question.........................................................................................................8
Job ad- Café Manager............................................................................................................9
Interview guide.......................................................................................................................9
Task 2.......................................................................................................................................11
Reference check...................................................................................................................11
Selection Report...................................................................................................................12
Task 3.......................................................................................................................................14
Employment contract...........................................................................................................14
Offer letter............................................................................................................................17
Letter advising unsuccessful interviewee of interview outcomes........................................19
Notification to CoffeeVille staff of the new appointment...................................................19
Induction Plan......................................................................................................................21
Bibliography:............................................................................................................................26

2COFFYVILLE

3COFFYVILLE
Task 1
Schedule for Recruitment Activities
Name Date
Summary
A family-owned business based in Melbourne. CoffeeVille aims for serving quality
food and fair trade coffee. CoffeeVille has been growing in the past two years and the
owner wants to expand the business and open on Saturdays. Currently the business
runs from Monday to Fridays with the present manager who works from Monday-
Thursday A new manager is required for Monday-Saturday who is willing to work on
all the weekdays and Saturdays of each week. Must be also open to work extra shift if
required.
The position offered by CoffeeVille is for the managerial position working on
Mondays- Saturdays. Candidates must take up all the business management
responsibilities and will be paid $24.50 an hour. Candidates must have strong
communication skills along with excellent leadership abilities and great customer
service knowledge. Candidates should be open to work extra hours and whatever it
takes to achieve the company’s ultimate goal towards growth.
Recruitment activities – Recruitment Schedule

4COFFYVILLE
Milestone: Action and/or objective Time
required
Person
responsible
Budget and/or
resources
Searching for matching candidates on
online portals and shortlisting them
1 week Computer with
internet connection
Calling up candidates and doing basic
interview
3 days telephone
Going through job applications 3 days computer
Setting up appointment with the
candidates
3 days telephone
Informing candidates about interview
process and documents required.
1 day Telephone/computer
with internet
Job Description and Advertisement
Job title: Café Manager
Salary:$24.50 an hour
Hours: Full/Part-Time (38 hours a week)
Location:Melbourne
Reporting relationships:Emma Belcastran, Rufus Belcastran the owner of CoffeeVille and
the manager Joe Belfone. Looking for a second cafe manager with:
 Understanding the principles of fair trade.
 Flawless communication skills with bilingual (preferably in Greek, Italian or
Chinese)
 Good understanding of the products related to coffee
 Sales skills and approach to customers

5COFFYVILLE
 Customer service skills
 Inventory management and managing venders and resupply of raw materials
 Organize staff meetings, training and performance appraisals
About CoffeeVille:
CoffeeVille is a family-owned business based in Melbourne, CoffeeVille is an expanding
business and has shown a significant growth in the past two years, the owner’s aims to
increase the growth of the business even more and run 6 days a week. Candidates of any age,
gender, cultural background are welcome to apply for this post. CoffeeVille is looking for the
person with the right skillset and not primarily based just on qualifications.
Purpose of position:
Being the Café manager, one must ensure stability in the work environment within the
company and also maintain top notch customer service in order to maintain the high
standards of CoffeeVille and help expand the business even more with steady flow of service
Responsibilities and Duties
 To ensure sales and customer service
 Managing staff meetings, training them and making sure a good working
environment
 Managing vendors and contacting them when it’s required by doing intensive
inventory management to ensure smooth production and development of company
policies and procedure to achieve customer and employee satisfaction.
 Review inventory at the end of the week and contact vendors for re-supplies if
necessary

6COFFYVILLE
 Coordinating the café schedule, covering different shifts if necessary
 Responsibility for keeping the café clean, neat and orderly and making sure stability
in work place.
 Must be able to answer customer quarries and receive feedbacks and make develop
better service
 Social media savvy especially on Facebook and Tweeter and should know how to use
email clients to perform online advertisement.
Academic and Trade Qualifications
Essential Desirable
Relevant certification in
operating/managing business like MBA,
BBA or other diploma in business
management and hospitality
Knowledge in coffee products, working
know-how on social media platform
like Facebook and twitter and
understanding in fair trade principals
Work Experience and Skills
Essential Desirable
3-5 years’ experience in :
o Managing of staff and training
o Appraisals based on performance
Experience in:
o Organizational skills
o Inventory management experience

7COFFYVILLE
o Motivating staff
o Fair trade policies
o Business management
o Barista training
Personal Qualities and Behavioral Traits
Essential Desirable
o Leadership and motivational
qualities
o Exceptional communicational skills
o Sales and customer service skills
o Good organizational skills
o Bilingual skills (Italian, Greek or
Chinese)
o Excellent behavioral traits
o Issue resolving skills
o Willing to work on extra shifts
o Inventory management skills
o Understanding food and beverage
operations
Employee name: .................................................................
Signature: ............................................................................ Date: ................................

8COFFYVILLE
Manager name: ..................................................................
Signature: ............................................................................ Date: ................................
Performance review period:
Next review date:
Selection panel question
Selected advertising channel/s
 Newspaper classifieds
 Facebook
 Café noticeboard
 Classifieds online
 Café windows
 Industry newsletter
Reasons for selected advertising channels:
According to one of the co-owners of CoffeeVille, Emma Belcastran advertising through word of
mouth and on café windows and noticeboard is preferable. Also keeping in mind that the most
effective way to advertising in this tech generation is through online.
Job ad- Café Manager

9COFFYVILLE
 Cafe Manager
 Melbourne
 $24.50 for an hour
 (application closing date)
As a café manager one must ensure stability in the work environment which includes staff
satisfaction, customer service and satisfaction and also maintaining top service and
cleanliness in the café. Must have strong understanding in business management and must be
fluent in communication and can resolve customer quarries and grievances
Candidates of any age, gender can apply for this job position. Should have at least 5 years
of experience in previous business management based companies. Must have a certification
on business management. Must be hardworking and willing to work 5 days a week and extra
hours if required, should have fluent communication skills and a good leadership and
motivational qualities.
Interview guide
Job title Café manager
Date and time of interview
Selection panel
Applicant
 Each of the panelists should maintain their notes individually on separate sheets of
paper to score each and every candidate for the interview. The scores can then be
collated to reach to a decision about which applicant to be selected.
 The questions that would be asked during the interview needs to be decided upon by
the panelists

10COFFYVILLE
0
No answer given or answer completely
irrelevant. No examples given
2
Some points covered, not
all relevant. Some examples
given. 4
Good answer. Relevant
information. All or most
points covered. Good
examples.
1
A few good points but main issues
missing. No examples/irrelevant
examples given 3
Some points covered.
Relevant information given.
Some examples given.
5
5
Perfect answer. All points
addressed. All points relevant.
Good examples.
Task 2
Reference check

11COFFYVILLE
Subject: Reference verification for Leila Hussein
Dear [Reference]
The individual mentioned herewith have applied for employment in our organization and
have indicated that he/she had a prior work experience in your organization. As a part of the
interview proceeding and background verification of the applicant, we earnestly request you
to validate the background information of the employee. Permission was taken from Leila
Hussein to contact you for the background verification and reference check process and the
background and reference verification form is attached below.
Kindly share with us the following information regarding Leila:
Dates of employment:
Positions held:
Responsibilities:
Last total salary and bonus while employed:
Reasons given for terminated/leaving:
How would you rate employee’s performance in:
 Supervision
 Conflict handling
Kindly let us know briefly what you feel was her greatest strengths and weaknesses (if
applicable):
I hereby assure you that all the information you share with us regarding the applicant
shall be kept in the strictest confidential standards. If there is any possibility for me to