COIT20249 Portfolio: Skills Reflection and Ethical Considerations

This portfolio showcases the development of various skills acquired during the COIT20249 course, including communication, interpersonal, and ICT skills. It reflects on the impact of these skills in a professional setting, drawing from experiences at Woolworths. The portfolio also addresses ethical dilemmas, referencing the ACS Code of Ethics and professional conduct, and discusses a case scenario involving academic misconduct. Furthermore, it provides examples of effective listening, verbal communication, teamwork, and understanding of data privacy and intercultural competency. The reflection includes the use of communication and collaboration technologies, and the evaluation of ICT technologies to improve organizational communication processes.

PORTFOLIO
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Table of Contents
Portfolio 2........................................................................................................................................3
Portfolio 3........................................................................................................................................5
Portfolio 4........................................................................................................................................7
Part A – Justification....................................................................................................................7
Part B – Feedback............................................................................................................................9
References......................................................................................................................................10
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Portfolio 2
In the course of communication, I have developed the different skills in the field of
information communication. Skills are necessary for every individual; if the person has
skills then they can easily apply to job. Skills can be in various forms such as
communication skills, interpersonal skills, and academic skills. From the course of COIT
20249, I have learned the skills such as communication skills, skill of ICT that helps me to
attain the skills and knowledge, interpersonal skills, ethical behavior, teamwork. For
example, I was working in the wools worth organization as a Manager and he/she have the
responsibility to manage the potential customers that is CRM in which I have to manage the
customers and worked as the fresher, I did not have any knowledge of skills of ICT and I
faced many difficulties in that job. But later on attending the course of COIT 20249 I
learned the different skills and that helps me to work better in the organization ( Rachman,
2017).
From the past experience in my job, I did not know about the skills of ICT and the manager
give me the task which are related to the programming language that time I face difficulty,
later on they suggest me to take course of COIT 20249 that provides me the knowledge of
skills, as in the approach of CRM the manger has to manage the connectivity between the
customers that helps to attain the goal (Sala & Gobet, 2017)..
By attending the course of COIT20249, I develop the various skills and that creates the
impact in the organization. The individual learn about the interpersonal skills that help to
connect with other people. In relation to the organization, the individual should have the
ability to get along with other employees in organization; as If the individual have the skill
of interpersonal then they can communicate in better way and leads to achieve the growth.
In wools worth, if individual have good communication skills then he/she can convey
information in better manner and the other employees can understands in better manner.
They can easily send and transfer message in organization. In the organization, there will be
a situation of positive and negative in relation to skills, if the individual does not have the
skills of interpersonal and communication then, they can’t work properly and the approach
of CRM did not implement and it creates bad affect. But if the individual have the
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knowledge of skills then they can easily manage the organization in effective and efficient
manner. This creates a positive impact after attending the course of COIT201249.
If I attend this course, I will able to understand each and every aspects of organization and
deals the situation in effective manner that leads to the growth and development of
individual (Megginson & Whitaker, 2017).
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Portfolio 3
In this it analyses the concept of ethical issue that what is ethical dilemma and when it
occurs. It also analyses the ACS code of Ethics and the ACS code of professional conduct.
The case scenario depicts the situation of misconduct on behalf of students. In this the
students of university submit the assessment and by investigation, it will be found that they
have cheated or copied the assessment and states that they have written by their own, This
situation is ghost writing in which depicts that they students submits the other work. This
situation is the misconduct and it leads to the effect of ethics. As the ACS code of Ethics is a
part of constitution which states the member uphold and advance the dignity, honor and
effectiveness of professional.
The ACS has certain elements which is necessary for the student to behave in better manner.
It includes the honesty as the students should be honest in the skills, knowledge and
products. Competence, the students work with the diligently and competently with the
shareholders. Professional development, the student should have the quality of professional
development in relation to the university. According to the scenario, the students has done
the misconduct on behalf of students they did not follow the ethics and did not comply with
the elements of ACS code as they are not honest for their skills they cheat the assessment
work and did not behave competent with the staff members in university(Certo, 2018).
The code of professional conduct aimed to provide the guidelines for professional conducts.
This code is applicable to the all members in relation to the area in organization. According
to my view, I suggest that the students have to prepare their own assessment work so that
there will be no issue of cheating and they also follow the concept of ethics. If there is
misconduct then it cause to ethical dilemma that is the paradox in the process of decision
making. This situation arise when there is conflict between the one and that results in the
transgressing the other.
If there is situation of ethical dilemma, then the individual has to start with the legalities
which means they have to follow the laws and standards and it is expected by the employer
to follow the standards by the employee. They have to review the code of ethics that is
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necessary in the organization. If any individual violates the code of conduct then there will
be punishment for that. To evaluate the ethical dilemma it is necessary to analyses the
positive an negative effect of the university or organization, so that a necessary factor
should be taken in to consideration (Tluczek, et. al., 2018).
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Portfolio 4
Part A – Justification
Describe an example where you used listening and verbal communication skills effectively.
The skills learned in COIT20249 course were used while interacting with customers during my
job at Woolworths. The customer had issues with the quality of products and I was given the
responsibility to satisfy him and solve his problem. I used my skills learned during the course
and I listened to the customer patiently and sorted his problem by communicating effectively.
How did you use reading skills to effectively develop an academic document? Provide an
example
While preparing a report, I used my reading skills as the skills learned through course helped me
in reading relevant information and finishing the reading of article in time. Through this, I was
able to spare maximum time for developing the academic report.
Provide an example of using your teamwork skills and interpersonal skills in this unit.
Provide specific examples for each skill set
When the stock could not reach the store at Woolworths due to bad weather, as the manager of
Woolworths I used my skills learned through course to make employees work as a team and
arrange the transport for the stock through their personal means for which they were
compensated.
Provide an example of an assessment task or an activity in this unit that helped you to
understand ethical behaviours, and/or social, privacy and legal aspects within the ICT
domain
During the course, I was given a task to secure the data through cloud computing of a given
company. While performing the task I understood the need of data privacy and the legal
consequences that could be faced on breach of such data.
How did you use the diversity and intercultural competency skills to work with staff and/or
students from different cultures? Use an example from COIT20249
Woolworths company appoints employees belonging to different cultures. While working at
Woolworths, I interacted with a colleague who came from India who was unable to settle in job
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as he was facing discrimination. Using my intercultural competency skills, I helped him interact
with other employees and perform better at work.
Describe an example of a communication and collaboration technology you learnt in
COIT20249. Briefly explain how your selection could be used in an organization
During the course, I learnt about the social media communication tools such as Skype,
Workfront, Slack, etc. These tools can be used by organizations for the purposes such as
conducting meetings, managing business through video calls which can be recorded and
replayed. These can also be used to delegate tasks and their reporting. (Bridgwater, 2016)
Describe how you learnt to evaluate ICT technologies to improve organizational
communication processes. Give an example of an assignment/topic and the technology from
COIT20249
The ICT technologies learnt through the course were evaluated by their reviews and impact they
had on other organizations. An example of such technology is social media which was used by
organizations to increase and influence smooth communication processes.
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Part B – Feedback
The ICT technologies have helped in improving organizational communication processes as it
helped in solving complex problems, developing communication processes, improving
productivity and gaining motivation. The best thing about the course is the teaching processes.
This course has helped me in learning various skills and these skills have helped in clearing
many interviews and perform better at workplace.
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References
 Bridgwater, A., (2016). Top 10 communication and collaboration tools. [Online].
Raconteur. Available at: https://www.raconteur.net/business/top-10-communication-and-
collaboration-tools [Accessed on 1 June 2018].
 Certo, S. C. (2018). Supervision: Concepts and skill-building. McGraw-Hill Education.
 McConnell, A. E., Martin, J. E., Herron, J. P., & Hennessey, M. N. (2017). The influence
of gender on non-academic skills associated with post-school employment and further
education. Career Development and Transition for Exceptional Individuals, 40(3), 165-
174.
 Megginson, D., & Whitaker, V. (2017). Continuing professional development. Kogan
Page Publishers.
 Rachman, S. (2017). The role of information and communication technology services
within small and medium enterprise as a growth factor affecting Indonesia's economy.
 Sala, G., & Gobet, F. (2017). When the music's over. Does music skill transfer to
children's and young adolescents' cognitive and academic skills? A meta-
analysis. Educational Research Review, 20, 55-67.
 Tluczek, A., Twal, M. E., Beamer, L. C., Burton, C. W., Darmofal, L., Kracun, M., ... &
Turner, M. (2018). How American Nurses Association Code of Ethics informs
genetic/genomic nursing. Nursing ethics, 0969733018767248.
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