This portfolio reflects on the successful completion of COIT20249, focusing on the achievement of unit learning outcomes and providing course feedback. Part A justifies the attainment of skills such as effective interpersonal communication, active listening, reading comprehension, teamwork, verbal and written communication, and ethical understanding within the ICT industry. It also demonstrates an understanding of Australian workplace practices and the application of ICT to improve organizational processes. Part B reflects on the most valuable unit learning outcome – effective communication – and discusses the importance of ethical and legal conduct. The portfolio concludes with positive feedback on the course's practical approach and suggests improvements such as increased practical sessions and guest lectures from IT professionals, highlighting real-world challenges related to ethics, legality, and diversity.