COIT20250 E-Business Systems: Week 8 E-Commerce Retailing Portfolio

This portfolio delves into the realm of electronic retailing, examining the process of selling goods and services via the internet, including B2C and B2B models. It highlights the importance of adapting traditional business models to the online environment, emphasizing branding, website design, and competitive pricing. The discussion covers the advantages of e-retailing, such as expanded reach, reduced operational costs, and data-driven insights into consumer behavior. It also addresses challenges like building customer trust, replicating the emotional experience of physical shopping, and managing infrastructural costs. The portfolio further underscores the necessity of robust support services and the potential for e-retailers to emulate successful models like Amazon to optimize their business processes. The central theme emphasizes that e-commerce is the master domain defining the operations of e-retailing. Desklib provides students with access to past papers and solved assignments to aid in their studies.

WEEK 8
E-COMMERCE RETAILING AND SERVICES
Name of the student
Name of the university
Author Name

The process of selling services and goods with the help of the internet is known as
electronic retailing. The retailing procedure may include business-to-consumer and business-
to-business services and products, site content membership as well as publicizing. E-retailing
expects organizations to design customary plans of action to the internet and its clients
(Niranjanamurthy et al. 2014). Electronic retailing needs to demonstrate a range of products
and services giving clients a unique experience for the nature and look of the products
without requiring them to be present at the store.
Proper e-retailing requires a good initiative of branding. Sites must connect
effortlessly and should be frequently refreshed to meet customers' evolving demands.
Services and products need to emerge from contenders' contributions and increase the value
of purchasers' lives. Moreover, a company’s products should be aggressively priced so
purchasers don't choose one competitor over the another depending on the price alone..
E-retailers need distribution efficiency so customers are not waiting too much for the
services and products to arrive (Fang wet al. 2014). Transparency and straightforwardness in
business is additionally imperative so buyers stay loyal to the company. As customers keep
purchasing from the business, it additionally increases the revenue of the organization.
E-retailers helps physical stores achieve more buyers worldwide and increment their
revenue sales. Start-up e-retailers and individual retailers might be propelled from a solitary
stay with one PC and extend quickly as opposed to pay for a whole working with costly
overhead (Laudon & Traver, 2013).
E-retailers may follow purchasers' shopping conduct while increasing significant bits
of knowledge into their ways of managing money, which may prompt increased income.
Instead of being physically present in the store, the consumers can buy and avail the products
from the comfort of their homes.

Numerous retailers have extended their contributions online as it spares cost of the
operations. Mechanized deals and checkout cut down on the requirement for work force
which does not cost as much as physical stores. It additionally diminishes promoting and
advertising costs as clients can discover the stores through web searches or web-based social
networking. But still, making and maintaining up an e-commerce site might be costly.
Infrastructural costs for device satisfaction, merchandise, managing returns and different
issues increase rapidly. Additionally, buyers may not believe an organization that isn't settled
and may not purchase from it as much of the time as a brick and mortar store.
Likewise, e-retailers cannot provide the emotional experience of shopping enabling
purchaser to spend the way they do at a physical store. Electronic retailing do not provide
customers a chance to feel or hold services and products which prevents some of them from
getting the product. It likewise do not give the individual services that many buyers are
familiar with when going out for shopping (Fernie & Sparks, 2014). The electronic retail
business needs help administrations, as an essential for efficient tasks. These retailers are
required to help the business, offline as well as online all through the transaction procedure.
Retailers can copy the legacy systems that are used in other organizations such as Amazon to
function like a business with efficient business processes. In short, it can be said that the
master domain that defines the operations of e-retailing is ecommerce.

References
Fang, Y., Qureshi, I., Sun, H., McCole, P., Ramsey, E., & Lim, K. H. (2014). Trust,
Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived
Effectiveness of E-Commerce Institutional Mechanisms. Mis Quarterly, 38(2).
Fernie, J., & Sparks, L. (2014). Logistics and retail management: emerging issues and new
challenges in the retail supply chain. Kogan page publishers.
Laudon, K. C., & Traver, C. G. (2013). E-commerce. Pearson.
Niranjanamurthy, M., Kavyashree, N., Jagannath, S., & Chahar, D. (2013). Analysis of e-
commerce and m-commerce: advantages, limitations and security issues. International
Journal of Advanced Research in Computer and Communication Engineering, 2(6).