HR Practices, Performance Management, and Challenges at Coles Report

This report examines the human resource management (HRM) practices at Coles Supermarket, addressing challenges related to employee motivation and performance. It explores the importance of performance management systems, including goal setting, employee motivation through rewards an...Read More

Running head: MANAGEMENT
Management
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Introduction
Management of human resources plays a crucial role in the international market. HRM is the
effective management of the individual t work. it help in examining what can or should be done
to make the working individual more on for their interested in learning about the people working
within an organization. The main objective of HRM is to support develop more efficient
managers as well as other staff in the company who are able to work directly with the human
resource of an organization. One of the company Coles supermarket has adopted effective human
resources management in their organization still they faced certain challenges in motivating heir
new employees towards the targeted objectives of the company in an efficient manner , (Massey,
Rajanayakam, and Hsieh, 2015).
In the following part there will be detailed analysis of HR practices that company is required to
adopt in their organization to cope up from the challenges faced by the company in an effective
manner.
Features of Performance management
Performance management is one of the difficult processes for the supervisor of the company. It
refers to the process of managing, recognizing, gauging, training as well as developing the
performance of the individual in an organization. It is the process of creating an environment
where an individual create an environment where the people perform to the best of their ability in
order to meet the goal of the company in an effective manner. The main feature of best practice
of Performance management system is explained in below points:
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Goals: the performance management system begun with the system of goals. The company is
required to set their goal as well as objectives which are required to clearly communicate them
for the performance expectation to be met (Morris, Begel, and Wiedermann, 2015).
Motivation and Coaching: the employees play an essential role in the performance management
system. They are required to be motivated by intrinsic as well as extrinsic rewards. Therefore,
the company must use incentive as well as rewards to motivate their employees and to prompt
achievement with the improvement in performance (Porter and Kramer, 2019).
Role of Leaders: Performance management system is the framework to develop as well as
manage such expectations to achieve goals. In the absence of performance management system,
the business may not be as competitive, profitable, efficient as well as effective as it could be.
Integration of Human Resource with Performance Management Function
The performance management function plays a vital role in the activities of human resources. As
a tool to initiate as well as communicate feedback between the employees as well as the
management. The role of a performance management system covers:
 By integrating the performance management in HR the employees are judged on the basis
of the goals, rather than the tasks that are listed in job descriptions. They can work in that
manner that suits their strengths that are leading to a shift in focus from the tasks to long
term goals.
 With the function so of performance management, the HR can able to share the feedback
between employees as well as management in a timely manner. With the timely
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feedback, the slackers can quickly be spotted as well as their weaknesses can be worked
upon.
 The employees get clear idea about the goals of the organization as they are expected to
accomplish. It makes the employee understand the contribution they are required to make
to the company.
 The performance management helps the HR analyze automates, simplify as well as
organize the activities that are related to the performance of the employees. Regular
performance reviews may lead to better productivity among the team members
(Dekoninck, Domingo, O'Hare, Pigosso, Reyes, and Troussier, 2016).
Challenges faced by company
The employees are divided into low performers and high performer. The low performer
employees give low productivity to the company that made the company dissatisfied. It happens
due to unsatisfactory level of employee that they faced in the company. High-performer
employees are those employees that can make the company ore successful. They are self-
motivated and participate in the high productivity level of the company. The company has faced
various issues related to the management of the company at greater level. They have hired new
individuals in their company that can help the company to achieve targeted objective in an
effective manner. However, the un-structured management of the company demotivated the new
joiners that force them to switch to the other company. The company has not managed their
employees in a proper manner and has not taken any steps towards motivating employees for
targeted goals that was set by the company (Glass,and Cook, 2016).
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Therefore, the company has faced challenge in managing their employees that created main
issues for the company due to the reason such activities forces the employees to leave such job
and search for other company. It directly increase cost to the company at greater level Chen,
2015).
Reward Management Strategy that can Adopted by company
The company can motivate their employees towards the targeted goals from various methods as
they are explained in below points:
The management of the company can provide effective training to their employees that can make
the employee motivated towards the targeted objectives of the company (Khan,and Turowski,
2016).
The management of the company can provide remuneration to the employees in the form of
incentives that make the new employees feel motivated to achieve targeted goal of the company
at greater level.
The company can adopt motivational approaches in their workplace that can be defined as any
influence or inner drive that will make the employees achieve the organizational goals.
The HR of the company can conduct regular organization assessment on the issues such as work
environment, benefits, and promotional opportunities among the other issues in order to assess
the progress after sometimes.
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They can arrange training program for their employees that make the employees feel that they
will explore new things in the company. It motivates the employees to retain in the company for
longer period in an effective as well as efficient manner (Glass,and Cook, 2016).
They can also provide perk to their employees for the performance that motivate them to
enhance their skills s and participate in the success of the company in an effective and efficient
manner.
Practices the company should adopt
The company must have adopted the policies it just not help the employees but also the
organization. The companies important tool are employees and if they been motivated time to
time than it can help the company to give more productive results. The human resource
development is an important for any organization to get more productive results. The more
productive results will improve the profits of the company and that will increase the company
market share. The work provided by the company will be of quality and that have provided with
quality results. The training and providing incentives to the employees will have the company to
earn profit rather than loss. The motivated employees will feel familiar and work as his company
and will take responsibilities. It will increase the decision making power of employees that will
help the company to grow faster. The operation of the company will be much smoother that have
helped the company to have strong management. The employees will not leave the company and
that will help the company to reduce a lot of cost like hiring and training of new employees
(Singh, and Hess,2017).
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Conclusion
It can be said from the case study that the success of the company depends upon the employees
of the company. If the employees of the company will not been satisfied with company or its
policies then it will be big challenge for the company. It can be said that the employee who are
not happy must have been provided with various rewards such as incentives. The company must
have also provided the training to their employee and that is necessary for the development of
both the employee and the company. Therefore the company must have adopted various reward
policies and also the policies that can develop the employees skills. It can be said from the case
study that it will not only help the employee but also the company if the company will adopt
these policies. It can be said that the employee has not been satisfied with the overtime without
any benefits and also the training programs that has not been provided.
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