Strategic Information System: Coles Strategic Analysis & Proposal

This report provides a strategic analysis of Coles, a leading Australian retailer, examining its external and internal environments to propose an effective strategic information system. The external analysis covers political, demographic, technological, socio-cultural, economic, global, and physical factors, as well as the industry and competitive environments using Porter's Five Forces. Opportunities and threats are identified, followed by an internal analysis of Coles' tangible, intangible, and human resources, along with its capabilities and core competencies. The report concludes with a recommendation for a strategic information system to enhance revenue generation, emphasizing Coles' commitment to low prices and customer satisfaction. Desklib provides access to similar student-contributed assignments and study tools.

Strategic Information
System
2018
9/10/2018

Strategic Information System 1
Contents
Introduction......................................................................................................................................3
Overview of company..................................................................................................................3
Industry........................................................................................................................................3
External analysis..............................................................................................................................4
General environmental analysis...................................................................................................4
Political factors........................................................................................................................4
Demographic factors................................................................................................................4
Technological..........................................................................................................................4
Socio-cultural factors...............................................................................................................5
Economic factors.....................................................................................................................5
Global......................................................................................................................................5
Physical....................................................................................................................................5
Industry environment...................................................................................................................6
Competitive environment............................................................................................................7
Opportunities and threats.............................................................................................................7
Internal analysis and proposal.........................................................................................................8
Resources.....................................................................................................................................8
Capabilities..................................................................................................................................9

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Core competency analysis...........................................................................................................9
Information system....................................................................................................................10
Recommendation...........................................................................................................................10
Conclusion.....................................................................................................................................11
References......................................................................................................................................12
Bibliography..................................................................................................................................14

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Introduction
Strategic analysis is the course of directing the study on a business and its operational
environment to express a plan. The aim of the report is to conduct the strategic analysis on the
local company of Australia for which Coles has been selected which is operating the business
across Australia. In the current era, it is essential for the company to conduct the analysis which
helps the company in conducting the business in the near future because the competition in the
market is increasing The report includes the external and internal analysis of the company which
comprise the general environment analysis, industry environment, competitive environment with
the opportunities and threats to the company. In addition, the internal analysis includes the use of
the effective resources and capabilities with the proposal to the information system according to
the balance sheet of company. In the end, one of the Startegic information system is suggested
which will contribute in generating the high revenue.
Overview of company
Coles is one of Australia’s leading retailers that offer the fresh food, general merchandise,
groceries, liquor, financial services and fuel through more than 21 million purchaser transactions.
The company is an Australian Supermarket and retail chain with the headquarters in Melbourne
and owned by the parent company Wesfarmers. The company long-term commitment is to help
Australia to grow more for which the company is working for the sustainable future and forming
a long-lasting relationship (Coles, 2018).

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Industry
The industry in which the company falls is the Supermarket and Grocery Stores industry which
is rising continuously. Along with this, Coles takes the second position after Woolworths with
the market share of 30.3% in the year 2017-2018 (Retail World, 2018).
External analysis
General environmental analysis
Coles Company needs to conduct the general environment analysis which will help them in
understanding the external factors that can affect the working of the company.
Political factors
The political and legal factors can affect the working of the company in the coming five years
due to which the company needs to be very careful. The federal government of Australia has
established the Australian Competition and Consumer commissions (ACCC) who is controlling
the industry effectively (Tootill, 2012). The ACCC has brought the change in the different
policies as it has allowed the new companies to expand their business which leads to tough
competition for the company.
Demographic factors
Australia population has increased by about 1.8% in 2012 and they live in urban areas. The
people of Australia include the white people and indigenous populations. Coles Company offers
their products to each and every member of this the company is present in the capital cities. The
focus of the country is on people with the age group of 15 to 67 years (Deloitte, 2012).

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Technological
The rapid change or advancement in the technology can affect the working of the company.
Coles offers the employment to those people who can easily make use of the updated system and
technologies to enhance the competence of their processes (Hattersley, 2013). The company
make use of the latest technology with the help of which they can easily track the stock.
Socio-cultural factors
In Australia, a maximum number of people are getting conscious towards the well and health
which leads to the shift to the normal food products to organic food products. Coles can bring the
changes in their product range according to the needs of the customers by bringing the organic
food products. This will help the customers as they can get the products easily and company will
also be able to generate the effective amount of profit.
Economic factors
The economic factors include the changes in the purchasing power which take place due to the
GDP growth or decline in the country. The GDP of the country was equal to the 1323.42 billion
US dollars in the year 2017 which showed a rise because earlier it was 1208 billion (Trading
Economics, 2018). Coles has a good opportunity because the purchasing power of the people has
increased over the past few years.
Global
The changes in the global environment take place in rapid due which Coles is obliged to follow
the changes on the regular basis. The globalisation has brought the opportunities for free trade
which is one of the factors due to which most of the companies are setting their business
operations in the Australia which leads to competition for Coles.

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Physical
The physical factors include the effect on the environment of the country. Coles ensure that they
follow all the obligations related to the environmental act. Coles follow the entire act due to
which they stopped making use of plastic bags and initiated with the paper bags. Along with this,
the company don't further deal in any product that can harm the environment (Coles, 2018).
Industry environment
The section includes the analysis of the competitive forces with the help of Porter's five forces
that reflect the forces that affect the working of the Coles (Rothaermel, 2015).
The threat of substitutes: - Coles faces high threat of substitutes due to the availability of the
alternative for the products and also due to the direct competition. The customer in the today’s
era makes the purchase of products from where they get it conveniently or at a low price.
The threat of new entrants: - The new entrants threats in the Australian market are low because
it needs the obligations of law and a huge amount of capital which is difficult to be fulfilled by
the other foreign player (Tan, 2012). Moreover, Coles and Woolworths have acquired the major
market share due to which it will be tough for the competitor to set their business.
Bargaining power of customers: - Coles finds moderate customer bargaining power in the
market because most of the retailer offers the products at the same price or competitive price but
due to the emergence of the website like grocery.bestpricedirectory.com.au, the buyers are
switching at low cost.
Bargaining power of suppliers: - Coles find the low bargaining power of suppliers because it is
considered as second leading retailer in the market due to which the supplier contact the Coles so

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that they can sell their products in bulk. In addition to this, the company also ensure that they are
able to form the effective and long-lasting relationship with the suppliers which are good for
their future.
Competitive rivalry: - Company faces the high competitive rivalry in the market of Australia
because there is the presence of numerous retail stores (approx. 140,000) with supermarkets.
Woolworths is the biggest competitor of the company as it is holding 37.2% of the market share
in the year 2017-2018 (Retail World, 2018).
Competitive environment
The environment of Australia retail and supermarket is extremely competitive. Cole’s brands
find its major competitors as Woolworth. Woolworths is positioned supermarket with more than
870 stores (Baker and Saren, 2016). Along with this, the company is growing as it has created
their own brand with the names Woolworth’s “Home Brand” and “Select”. Both the companies
make use of different strategies with the help of which they can attract the customers.
Woolworths apply rewards cards, Qantas Flyer points and other. On the other hand, Coles offer
Flyboys which helps in attracting the customers.
Opportunities and threats
Opportunities
 The company is operating a business in Australia but it is the time when the company
need to reach out to newer regions on a global level.
 Coles have the opportunity to make use of the sponsorship and marketing exercises that
can help the company in boosting the sales and revenue (MBA Skool, 2018).

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 The company has the opportunity and they can focus on the Coles Express plan that is
mainly Food-To-Go which is a convenient healthy option.
Threats
 The convenience factor is becoming a threat for the company because are shifting to
small retailers who are near to their home.
 Intense competition in the marketplace has brought threat of the little margins for Coles.
Internal analysis and proposal
Resources
The annual report of the company reflects that the resources of the company are categorised in
terms of the tangible, intangible and human resource.
Tangible
The tangible resources include the stores of the Coles Company that are available at different
places within Australia. This is found in the annual report of the company that over the past year
the company has refreshed and rejuvenated 53 of Cole’s supermarket with this they have opened
the door of 19 new stores in Australia (Coles, 2018). Along with this, the new goods have
additional prominent, open-plan bakeries and abundant fresh produce subdivisions which
enhance the experience of the customers. According to the balance sheet of the company, the
assets of the company has decreased in the year 2017 which was 21,140 but in the year 2016 it
was 22,122. This shows that in the year 2018 Coles company is working to increase the assets by

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opening new stores.
(Source: Wesfarmers, 2017)
Intangible
Coles brand image is developed in the market of Australia with the positive customer experience
which is strength for the company. The company has the valuable brand image because it
provides the substantial differentiation competitors and donates in offering the great level of
client satisfaction (Coles, 2018). Coles offers high quality and fresh products due to which it has
gained a good reputation in the market. According to the balance sheet, the company was able to
trusted value to customer for more than 3,100 customers on daily basis which leads to rise in
goodwill of company (Wesfarmers, 2017).

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(Source: Wesfarmers, 2017)
Human Resource
Coles effectively make use of their employees in offering the products and services in the
Australian market. The company offer the training through which they can enhance the skills of
employees. These skills are used by the employees for performing the operations effectively in
an organised manner.
Capabilities
The company has numerous capabilities due to which they are able to survive in the Australian
market. Coles online has continued a sturdy progress with the rise in 24.1% sales increase

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supported by value, convenience, product quality and a complete range. The company has come
up with standalone Online Supermarket with the effective utilization of the resources effectively
(Chernev, 2018). Coles recognise that their strength is in the variety in the team which is crucial
to the on-going progress and success of the company. The below given image reflects that the
company is able to offer the convenience to customers with the help of which they are able to
attain the store sales growth with +11.1% (Wesfarmers, 2017).
(Source: Wesfarmers, 2017)
Core competency analysis
The core competency of the company includes the price of the products on which they offer the
products. According to the annual report of the company, they place more than 3,100 products at
everyday prices which help the customers in making real differences to the customers in terms of
the budget. The company ensure that they offer top quality and tasting products at low prices
which fulfil the mission of the company that is to over the lower cost of shopping. This is the fact
that the company offer the products at low cost but still as per the balance sheet they are able to
maintain the revenue of $39,217 which is almost equal to $39,242 (Wesfarmers, 2017).