Collaborative Working: Improving Standards in Health & Social Care

This presentation explores collaborative working within the health and social care sector, emphasizing the significance of professional relationships. It applies relevant theories of communication, motivation, and teamwork to foster professional growth and facilitate collaborative practices. The presentation discusses conflict management strategies, addresses challenges in professional relationships, and analyzes methods for improvement, considering the impact on service users. It critically evaluates the role of professional relationships in enhancing care standards within the industry, highlighting how collaborative efforts can lead to more effective and efficient healthcare services. The presentation also touches upon the importance of trust, collectivism, and proper human resource management in achieving better patient outcomes and reducing healthcare costs.

COLLABORATIVE
WORKING

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................4
LO1..................................................................................................................................................4
LO2..................................................................................................................................................6
LO3..................................................................................................................................................9
LO4................................................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES................................................................................................................................1

INTRODUCTION
Special Notes: Their aim is to progress communiqué, reduce duplication, save time or energy,
and provide better experience for people who utilise health and social care services. The act is
extremely significant because it provides support to different people from past various years with
an aim to put people in control of concern and support. Professional standards explain the
competence level of care in nursing procedure (Kim and et.al., 2017). Their main purpose is to
maintain safe and competent nursing practices.
Apart from this, the study will also illustrate collaborative working in health and social care
sector, certain barriers along with critical evaluation of the importance of professional
relationships in collaborative working.

MAIN BODY
LO1

Special Notes: There are various theories through which good communication relationship can
be fostered. Such as social theory which explains the theoretical framework to study and
illustrate the social phenomenon over the most valid and reliable methodologies that are utilised
in the evaluation of requirements and the ways in which analysis can be transformed. The team
work model conceptually grounded in the philosophical concept of cultural activity theory
through a complex goal directed social encounters of a team. This analyses the performance of
team in order to identify their strengths and weaknesses along with working upon it in order to
do certain positive modifications if required any (Bokhour and et.al., 2018). They help the team
members highly invested within their work in highly dedicated manner. It is when people
understands their role and make them feel that their contribution are extremely valued and have a
sense of belonging that they are able to deliver patient care in the most effective manner.
However, it has certain limitations as well which needs to be appropriately monitored as the
collaborative team working also potentiality to provide harmful consequences for patients that

can never be ignored. Such as poor team work which may lead to incomplete communication and
failing to use available expertise which automatically enhances the risk of medical errors and
declines the quality of care.
If we take some examples of lack of communication, team work and motivations which lead
the adverse effects upon the patients includes competing demands, lack of privacy and
background noise are some of the potential barriers that affects the collaborative working done
by the health care takers for their patients (Caverzagie and et.al., 2017).
LO2

Special Notes: Although it is essential to handle conflicts within the workplace in effective
manner as the best way to manage conflicts are to prevent or reduce its incidence and
concentration. It means establishment of professional code of conduct not only in the hospital but
also as part of group practice policies and medical staff bylaws. Various surveys explained that
doctors are the main source of conflicts (Kirst and et.al., 2017). Nurses and health care staff
members are expect and deserved to be treated with full respect. Thus the communication among
the team members should be clear and perfect along with direct communication as well. The
conflict management has been improved with certain activities by the team members of the
social as well as health care centres are primarily accept the concept that having conflicts are the
natural process if two or more people are working together as a team, next is becoming a calming
agent in order to resolve conflicts, listen the problems in most active manner, analyse the conflict
issues, utilisation of neutral language helps to resolve issues inn quick ways, separate the person

from issues, work in collaborative manner, focus on future, become creative in thoughts and such
kind of similar activities helps to promote conflict management.
Disagreement is a precursor of conflicts which is mandatory. Despite of all preventive
measures the conflict appears for instance mismatch in the expectations on the part of patient and
family or even at the healthcare team. In order to resolve conflicts there are different approaches
through which it can be managed such as accommodating, avoiding, compromising, competing
and collaborating. Partners working through the development of optimistic relationships ensures
the best practice holistic approach to care and support requirements (Borglin and et.al., 2019).
There are certain measures through which the quality of the healthcare services has been
improved such as analysis of data in appropriate manner, setting of proper goals, creation of
balanced team, create an executable plan, become familiar with the plan-do-study-act cycle,
communicate goals and progress along with research other institutions and collaborate all the
details to work accordingly. The aim of team members in order to resolve conflicts within health
care centres are accommodating which indicates low concern for self and high concern for
others, avoiding which indicates pretending as if no conflict has been exist, competing illustrates
defending the position and persuading for self concern, collaborating indicates apologizing and
having a private discussions in order to resolve issues and the last is compromising in which both
the parties settles down on certain steps with the benefits of both parties.
While the negative effects includes frustration among members which arises a feeling of
stress which adversely affects people personal as well as professional life.

LO3

Special Notes: Positive relationships are prepared on the basis of trust factor which is the key
element to ensure each and every individual that each patient are getting proper care and support
them need and request from the healthcare centres. Collectivism may result in optimization of
development of resources, increases communication level, coordination among team members
along with able the team mates to provide better healthcare performances. Researchers have
found that working in collective manner reduces the number of medical errors and enhances the
patients’ safety through which teamwork reduces issues that lead to be exhausted (Greenhalgh
and et.al., 2018). The major aim of collaborative working within the healthcare centres helps to
improve the patients’ outcome due to which the team mates are able to reduce preventable
adverse drug reactions, reduces morbidity and humanity charges. All such activities help the
health care centres to reduce the healthcare costs and also help the social care centres in their
operational inefficiencies if any.
Various reasons has been identified which enables the improvements in the services that has
been given by the team members in collaborative manner such as standards of care which helps
the social care centre to improve the overall services. It is important as it determines whether a
physician is liable for taking care of patients’ injury or not. It helps to make decisions with
avoiding any kind of medical errors, explain beneficial decisions to patients and make sure that
each and every patient receives guaranteed high quality of treatment. Another role played by the
healthcare workers are safeguarding the patients which is also an important concept as it protects
citizen’s health, human rights along with their well being which enables them to live free form
any kind of harmful effects and neglect. It is an interior part of providing high quality health care
services. Proper human resource management is critical in providing high quality of health care
which is required to achieve better results and accessibility towards health care settings (Rogers
and et.al., 2017). Apart from this, the centre also has to fulfil legislative requirements as it
enables the centre to protect people at workplace and those who are affected by work activities.
It describes the behaviour that is acceptable within the work premises.
But with certain practices, one can able to overcome these barriers such as foster the
interaction level among individuals, balance decision making power, diversity of approaches,
increase greater understanding, good and effective listening ability, keep open minded, showing
empathy, etc. (Kahn, Iyer and Kotagal, 2017).

LO4
Special Notes: Lack of professionalism relationship arises various issues such as improper
communication raises policy making challenges. Such as according to the King’s fund case study
it has been identified that to maintain their leadership and management abilities within the work
place, they focuses extremely towards the writing that can seem trivial in comparison. But
emphasis helped the staff members at The King’s Fund to see that improving their writing skills
that strengthen their abilities to bring major necessary changes. The challenge is that it examines
the health system in England can be improved. Thus in order to resolve the issues, the solution
that has been provided is specifically designed training to almost 100 staff that represented all
staff members (So and et.al., 2019). For instance if I take my own example, while at the time
when I was chief resident in gynaecology department at my teaching hospital, I learned lesson
that has totally transformed my practice. I was handling the delivery case at one night at which a
patient who was about six months pregnant was admitted after having cervical placed. Her cervix
was short and little bit open, so we as a team with our seniors decided to put a stitch through her
cervix to keep it closed so she would not deliver prematurely (White and Cooley, 2018). After
this complete procedure, we kept that lady in the hospital for observation to make sure that she

recovers well from that critical situation. During that day, I understood the power and importance
of collaborative working.
CONCLUSION
Special Notes: By working together at such places helps an individual to find the solutions that
works in best manner. When work is divided among members of a team, it gets done faster,
making the overall business operate more effectively. This report illustrates all the required
significances of collaborative working along with certain theories that described the
communication, motivation and teamwork. It also provides conflict management approaches that
also help the people to develop professional relationship in healthcare settings.

REFERENCES
Books and journals
Kim, S., and et.al., 2017. Individual, interpersonal, and organisational factors of healthcare
conflict: a scoping review. Journal of interprofessional care, 31(3). pp.282-290.
Bokhour, B.G., and et.al., 2018. How can healthcare organizations implement patient-centered
care? Examining a large-scale cultural transformation. BMC health services
research, 18(1). pp.1-11.
Caverzagie, K.J., and et.al., 2017. Overarching challenges to the implementation of competency-
based medical education. Medical teacher, 39(6). pp.588-593.
Kirst, M., and et.al., 2017. What works in implementation of integrated care programs for older
adults with complex needs? A realist review. International Journal for Quality in Health
Care, 29(5). pp.612-624.
Borglin, G., and et.al., 2019. Registered nurses experiences of managing depressive symptoms at
care centres for older people: a qualitative descriptive study. BMC nursing, 18(1). pp.1-
12.
Greenhalgh, J., and et.al., 2018. How do aggregated patient-reported outcome measures data
stimulate health care improvement? A realist synthesis. Journal of health services
research & policy, 23(1). pp.57-65.
Rogers, G.D., and et.al., 2017. International consensus statement on the assessment of
interprofessional learning outcomes. Medical teacher, 39(4). pp.347-359.
So, H.Y., and et.al., 2019. Simulation in medical education. Journal of the Royal College of
Physicians of Edinburgh, 49(1). pp.52-57.
White, P.H., and Cooley, W.C., 2018. American Academy of Pediatrics and American Academy
of Family Physicians. Supporting the health care transition from adolescence to
adulthood in the medical home. Pediatrics, 142(5).
Kahn, R.S., Iyer, S.B. and Kotagal, U.R., 2017. Development of a child health learning network
to improve population health outcomes; presented in honor of Dr Robert
Haggerty. Academic pediatrics, 17(6). pp.607-613.
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