Project Management: CCH Case Scenario Analysis and Solution

This project management assignment presents a case study from College Community Hospital (CCH), which is facing challenges related to slow laboratory testing turnaround times, cost management issues, and staff dissatisfaction. The assignment aims to analyze the identified problems and propose solutions, including the development of a quality council and implementation of an efficient scheduling system. The project outlines a detailed Work Breakdown Structure (WBS) with a timeline of approximately 5 months, detailing tasks such as analyzing current status, designing an electronic health record system, and developing a flowchart for the suggested process. The benefits of the project include improved efficiency, reduced technical errors, better cost and quality management, and timely results. The document also includes a list of benchmark time standards and a comprehensive bibliography.

Running head: PROJECT MANAGEMENT
Project Management: College Community Hospital (CCH) case scenario
Name of the student:
Name of the University:

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Team Name: <Please fill>
Problem Statement
College Community Hospital offers medical services in terms of surgery, adult medical,
orthopedic as well as psychiatric care to their needful patients. The laboratory of the medical
centre performs about 3000 blood test every week and the most common test conducted for the
patients is complete blood count, electrolytes serum, Kidney function testing and potassium test
and blood sugar testing. The hospital conducts the test and based on the blood report the doctors
starts the patients diagnosis.
However, the performance of the laboratory is very slow. Due to delay delivery of reports
the diagnosis also starts in late which may cause risk for serious patients. However, may similar
service provider companies are there but due to lack of resource and cost management strategies
the numbers of staffs and patients of the medical center are decreasing. Besides improper cost
and quality management plan the other areas that causes problems for the medical center include
dissatisfaction among the nursing staffs and physicians for slow lab testing turnaround and issues
with proper scheduling for team meetings.
Goal Statement
The goal of the project is to analyze the identified issues in details and also elaborated
respective risk mitigation plan. For this case scenario it is identified that the medical centre is
suffering from improper quality and cost management plan. In order to improve the overall
laboratory performance the hospital authority has decided to develop a quality council to

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improve the complete performance of the project team. Therefore, the aim of the project is to
identify appropriate quality and cost management plan to resolve the identified issues. In
addition to this, the other goal of the project is to implement appropriate schedule to conduct
meeting.
List of Benchmark time standards
 Sam Drawit, Day Phlebotomist
 Harry Hiteck, Day Supervisor, Lab
Team Members
Position Names
Assistant Administrator – Team Leader Lotta Paper
Transport Supervisor – Quality Advisor Tom Trotter
Floor Secretary Beth Harrast
Day Supervisor, Lab Harry Hiteck
Day Phlebotomist Sam Drawit
Evening Lab Tech Day Phlebotomist
Health Information Management Cathy Filer
Steve Spinner Evening Lab Tech

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Proposed start and end date
After detailing the project it is determined that for successful completion the project the
team members will require approximately 5 months or 150 days, that is from 31st may, 26th
December,2019.
WBS Task Name Duration Start Finish
0 Scheduling the Lab testing process flow 150 days Fri 5/31/19 Thu 12/26/19
1 Analyzing the current status of the hospital and
their activities 10 days Fri 5/31/19 Thu 6/13/19
2 Basic design of the electronic health record
system (with no entry option) 10 days Fri 6/14/19 Thu 6/27/19
3 problem description 10 days Fri 6/28/19 Thu 7/11/19
4 discussion regarding the bar chart to identify
the issues with late lab testing reports 10 days Fri 7/12/19 Thu 7/25/19
5 pulling out all relevant data together 10 days Fri 7/12/19 Thu 7/25/19
6 analyzing percentage of tests conducted 10 days Fri 7/26/19 Thu 8/8/19
7 developing flowchart for the suggested process
in details 6 days Fri 8/9/19 Fri 8/16/19
8 request slip given by the patients who needs
check up 9 days Mon 8/19/19 Thu 8/29/19
9 Doctors overdo on the urgent 8 days Fri 8/30/19 Tue 9/10/19
10 Standards will be developed by the patients care
committee 10 days Wed 9/11/19 Tue 9/24/19
11 Development of an idea log 12 days Wed 9/11/19 Thu 9/26/19
12 Stamp the request slip with medical record
numbers and patients name 15 days Wed 9/25/19 Tue 10/15/19
13 Putting them to the floor out boxes for final lab
pickup 9 days Wed 10/16/19 Mon 10/28/19
14 Specimen checking by lab people 8 days Tue 10/29/19 Thu 11/7/19
15 Result on the forms 5 days Fri 11/8/19 Thu 11/14/19
16 Putting the result in the out box 5 days Fri 11/15/19 Thu 11/21/19
17 Putting result in a chart 10 days Fri 11/22/19 Thu 12/5/19
18 Sent down the result to the discharge with rest
of the papers 10 days Fri 12/6/19 Thu 12/19/19
19 closure 5 days Fri 12/20/19 Thu 12/26/19

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Benefits of project
The project is not about implementation of an Electronic health record keeping system
rather this concept is about a traditional record keeping system followed by a request slip given
by the patients and tagged by the assigned project staff. The benefits can be obtained from the
process flow are as follows:
 It will avoid delay
 It will help to avoid technical errors
 It will manage quality and cost of the process
 It will produce on time expected results

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Bibliography
Binder, J. (2016). Global project management: communication, collaboration and management
across borders. Routledge. Kerzner, H. (2017). Project management metrics, KPIs, and
dashboards: a guide to measuring and monitoring project performance. John Wiley &
Sons.
Harrison, F., & Lock, D. (2017). Advanced project management: a structured approach.
Routledge.
Kerzner, H. (2018). Project management best practices: Achieving global excellence. John
Wiley & Sons.
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Meredith, J. R., Mantel Jr, S. J., & Shafer, S. M. (2017). Project management: a managerial
approach. John Wiley & Sons.