COM 102 Essay: How Language Line Solutions Presents Itself Online

This essay examines how Language Line Solutions presents itself online, emphasizing its commitment to communication and client prioritization. The analysis explores whether the organization provides its members with sufficient resources and authority to perform their jobs effectively, highlighting the availability of online, video, and phone services. It also delves into employee satisfaction, creativity encouragement, and the spirit of cooperation within the team. The essay further investigates the criteria used to evaluate employee performance, emphasizing the importance of client feedback. It also assesses the openness of communication during meetings and the factors contributing to employee retention. The leadership's role in listening, respecting, and collaborating with employees is also evaluated, along with the efficient use of employee time. The essay concludes that Language Line Solutions fosters a positive work environment where employees are motivated and dedicated to their roles.

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COM 102
How does the organization present itself online?
Language lines solutions present itself online as an organization that enables
communication and empowers relationships. The organization says on its website that it offers
interpreters and that there is instant access to the interpreters. The site also promises to listen,
understand, and, and ask questions and put the customer as the priority. In this instance, we see
that the organization has sufficiently communicated what it entails, and what it offers. This way
clients visiting the site have a clear idea of the services provided. They highly value
communication, and therefore they present themselves as an organization that has excellent
communication skills.
Do members of the organization have the resources, and authority to do a good job?
The members of the Language Line services have sufficient resources that help them in
bridging the gap that exists in communication. They are equipped with online services that
enable them to reach their customers quickly, and efficiently. The members also have video
resources where they can reach their customers through video remote. This way they offer
excellent service by maintaining eye contact. They also have phone services that allow them to
speak with clients any time any day since the phones are on 24/7. All these resources provide
them with authority to respond to their clients in all the various channels that the client will use
(Helms, Jean and Albert 49-69).
Do the employees have fun? Are they encouraged to be creative?
The Language Line solutions have over 9000 employees who work 24/7 in a wide variety
of industries. The employees are thrilled because every day they get to help health care facilities,
businesses as well as people in communicating. One interpreter says that he feels delighted when
he helps people, and he loves what he does. Another says that the job gives her a good feeling,
and she feels like she is rewarded at the end of the day. The interpreters are encouraged to be
creative so that they can translate effectively, and break the barrier.
Is there a spirit of cooperation or competition among team members?
The members of Language Line solutions have a spirit of cooperation as their desired
goal is one. This is to eliminate the language barrier that is present in communication. The team
members work 24hours, seven days a week, and therefore work together by sharing of shifts.
When the shift of one team member is up, the next one steps in to allow the previous to rest. This
cooperation works for them as they can provide services continuously.
What criteria are used to evaluate employee performance?

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Language Line Solutions uses client's feedback to rate the performance of their workers.
The organization values their customers and puts them as the priority. Therefore they highly
appreciate the feedback that the clients will give on the interpreter that they had. This enables
them to rate the performance of the employee by reviewing the customer feedback (Mills and
Albert 71-91).
What happens during meetings? Is communication open or highly scripted?
Language Line Solutions is a company whose primary focus is on effective
communication. Therefore the organization highly values communication with its employees.
During meetings, the employees are allowed to raise their concerns or ideas that they have that
contribute to the strategy of the company. The communication in the company is thus open. The
employees are allowed to take part in the meetings and engage because the company believes
that everyone's opinion is essential, and it may contribute to the overall success of the
organization.
How often do people leave their jobs to work in other places?
From the website majority of the interpreters are happy doing their work, and are pleased
with the organization. Some even say that they look forward to going to work as they love
helping people. In this instance, we can say that very few people leave the organization to work
in other places. This is because they are highly satisfied with the organization, and what it offers.
They love that Language Lines solution is transparent with them (LanguageLine Solutions). The
organization allows them to do what they love, and what they consider fun, and thus do not
consider leaving the organization to work in another place.
Do leaders make a point of listening, respecting, and collaborating with employees?
The leaders at Language Lines Solutions are highly qualified personnel that have
experience in managing, and operating the organization. For instance, Scott Merritt who is the
Vice President of operations in the organization leads a team in the operations. With his
experience that is over 15years it shows that he is capable of listening, respecting and
collaborating with his employees. These qualities have enabled him to create a successful
business. The other team leaders have great experiences as well meaning they can listen, respect
and collaborate with their employees (Hogan, Suellen and Leonard 1609-1621).
Do people use their time productively or are they bogged with inefficient procedures or
office politics?
The 9000 interpreters that are available at Language Lines Services work 24/7 meaning
that they are doing their job round the clock. The employees are not disturbed by other office
procedures unless they are significant. Therefore as long as they are on the work premises, they
are attending to the clients all the time and do not waste any minute. The only time they get a

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break is when their shift ends and another interpreter steps in. Therefore any other inefficient
procedures can be carried out when one is off duty.

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Works Cited
Helms Mills, Jean C., and Albert J. Mills. "Rules, Sensemaking, Formative Contexts, and
Discourse in the Gendering of Organizational Culture☆." Insights and Research on the
Study of Gender and Intersectionality in International Airline Cultures. Emerald
Publishing Limited, 2017. 49-69.
Hogan, Suellen J., and Leonard V. Coote. "Organizational culture, innovation, and performance:
A test of Schein's model." Journal of Business Research 67.8 (2014): 1609-1621.
LanguageLine Solutions, 2018. Retrieved from https://www.languageline.com/
Mills, Albert J. "Studying the Gendering of Organizational Culture over Time: Concerns, Issues,
and Strategies☆." Insights and Research on the Study of Gender and Intersectionality in
International Airline Cultures. Emerald Publishing Limited, 2017. 71-91.