Operational Plan Report: Fosse Commercial Contractors, University Name

This report analyzes the operational plan of Fosse Commercial Contractors (FCC), a construction company operating in the Melbourne market since 1985. The report details the company's evolution, from suburban construction to commercial and office building projects, and outlines key strategies for future growth. It covers specific resource requirements, including financing, permits, and insurance, as well as the importance of a robust consultation process. The report emphasizes the use of KPIs to measure organizational performance, focusing on cost, time, and quality, and highlights the significance of contingency plans to mitigate risks. Strategies for recruitment, both internal and external, are discussed, along with the need for effective induction programs. The report also addresses the importance of physical resources and services, and concludes with a strategic plan prioritizing market expansion into Sydney, detailing timeframes, responsible parties, and measurable performance indicators. The report also emphasizes the need for an accountant and bookkeeper to manage their finances.

Running head: OPERATIONAL PLAN
Operational Plan
Name of the Student
Name of the University
Author Note

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Executive summary
This report deals with the organization named Fosse Commercial Contractors (FCC) that
originated in 1985 and has been doing their business in the Melbourne markets. However,
their growth was reflected since 1993 when they collaborated and started offering affluent
projects of larger scales. Then in 2002, this company’s management inferred that their firm
had developed enough to modify its prime target market segment from the suburban
construction segments to the elevated margin office as well the segment of commercial
constructions. Therefore, in this report the operational plan has been discussed based on the
company’s current positioning in the market. Nonetheless apart from highlighting its
resources, consultation process, contingency plan, its recruitment strategies and physical
resources there are few strategies that has been prioritize among which establishing their
business in Sydney should be their first priority and last is the urgent need for an accountant
and a bookkeeper to their existing workforce. However, the identified measures are to
concentrate on their selection and recruitment procedure correctly and following the steps
correctly to expand their business in another region.

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Table of Contents
Introduction................................................................................................................................3
The plan......................................................................................................................................3
1. Specific resource requirements.......................................................................................3
2. Consultation process.......................................................................................................4
3. KPI’s to measure organizational performance................................................................5
4. Contingency plans...........................................................................................................6
5. Strategies for the recruitment / or induction or employees.............................................7
6. Physical resources and services......................................................................................8
7. Strategy with an assigned priority, a timeframe, responsible parties and measurable
performance indicators...........................................................................................................8
Conclusion................................................................................................................................10
Reference..................................................................................................................................12

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Introduction
Fosse commercial contractors Pty Ltd runs in Melbourne for the last ten years. This
company is of a small construction company, which has mainly emerged from the union of
Fosse Painting and General Construction and the west general contractors. It started its
journey since 1985 though the collaboration took place in around 1993 and since then this
company started to offer affluent projects of larger scales. However, in around 2002 this
organization’s management inferred that their firm had developed enough to modify its prime
target market segment from the suburban construction segments to the elevated margin office
as well the segment of commercial constructions. They have various methods to market
themselves. However, the plans they want to execute are by utilizing referral systems,
published as well as radio advertisements, influencing their already existing contacts with
their native real estate organizations and business contracts. Moreover, the major objectives
that got highlighted are that Fosse wants to remarkably expand into the commercial as well as
in the market of office building contracting, wants to create an enduring painting crew and
entering the market and provide services to Sydney (Pink, Tuttand Dainty 2012). Thus, this
report will develop an operational plan so that the objectives and strategies that are
highlighted are get to meet by the team members of Fosse commercial contractors.
The plan
1. Specific resource requirements
The basic necessary requirements for Fosse commercial contracts would be to retrieve its
financing. They do not have the necessary saving or any access to the bank loans then this
company might opt for other financing options for small businesses like this, which might
involve credit unions, Zonal banks or may be a business line of repute (Cooke and Williams
2013).Followed by this the next important requirements needed are as follows-

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 Permits and licenses- Certain specific licenses are needed for business that are
dealing with construction or contracting like those of tradesman license. Apart
from this, a home business permit is also required because their firm is operating
from their home country.
 Guarantee bonds- To make the company hassle free they must go by the surety
bonds so that they can make their business follow a legal track. According to the
requirements of the state bond regulations varies.
 Insurance- specific insurances are necessary for this types of businesses like
vehicle and property insurance, general responsibilities and so on.
This organization must be acquainting with the regulations this business has along with
which they must focus on flourishing a plan comprising of occupational health and safety.
Moreover, another important resource is their labor force thus, finding and recruiting
employees are important. In these construction businesses, the labors are mainly secured from
the origins of subcontractors, independent contractor, labor brokers and recruited employees
(Jureidini2014).
2. Consultation process
Consultation process can take place any particular time in a construction process but the
organization can benefit more if they can start this process at an advanced stage
(Ozorhon2012). However, it mainly consists of paying attention foremost attention on the
meetings with the regional authorities along with the district or town council. Moreover,
foregoing to lodge an application regarding planning there will be a statutory need to discuss
with the local body. Consultation processes can be really time taking exercise with the prior
reactions of communications must be very difficult to change. Thus for this very construction
company it is advisable to nominate a devoted consultation professional. However, there are
a number of statutory consultees along with extensive non-statutory consultees whom can be

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consulted. Moreover, the local planning jurisdictions will be having a ‘statement of
community involvement’ that will be raised upon the statutory consultees and supply them
with the information of the pertinent local communities that are included in the administrative
area. The Non-statutory consultees however involve the local inhabitants, district or town
councils along with the business advancement districts or the organizations of native
partnerships. There are important requirements to consultation processes because Localism
acts attach sections to the Town and Country Planning Act 1990; this has been created mainly
because it generate a necessity for a pre-application consultation and for which the reply to
this the pre-applications are contemplated (McGeorge and Zou2012).
3. KPI’s to measure organizational performance
Among the most dynamic fields, an essential contributor is the construction industry
having its associated branches like the manufacture of steel, chemicals as well as cements.
However, as all other construction companies Fosse Commercial Contractors should also use
Key Performance Indicators (KPIs) to persuade the achievements of their deliberate
objectives, which are both financial as well as non-financial for the projects they undertake
(Mir and Pinnington2014). Among the features of KPIs that measure the performances is the
cost, time and quality as the basic criteria whereas, some consider that in a construction
industry the victory is something more than just these few features. However, the UK
Department of the Environment, Transport and the Regions for example contemplates that
apart from cost, quality and time there are the customer’s satisfaction, customer modifications
along with the health and safety production, which are also equally, or way more essential to
have a competitive business (Horta and Camanho2014). Therefore, the areas named are
addressed briefly in the following points-
1. cost-
 rework costs

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 cost of labor
2. Time-
 the percentage of time predictable for construction
 the percentage of completed projects before the allotted time or on time
3. Quality-
 The problems with quality that has been identified earlier in the contractions
that are prepared for use
 Deficiencies
4. Customer’s satisfaction-
 the percentage of satisfaction gained by the clients from the constructed
products
 the percentage of satisfaction gained by the clients through the constructed
services
5. Area of health and safety-
 deaths
 the percentage of non-fatal mishaps
 lost time mishaps
4. Contingency plans
Fosse Commercial Contractors should evolve their risk management correctly so that they
can lessen the interruptions in the business. However, this process is called the contingency
planning through which the negative effects in the trading of construction business can be
reduced. The most important risk factor is the delivery time within which the construction
needs to be completed because any further delay in finishing the projects will raise the costs.
Thus, contingency plans must focus mainly in this part of the business. Apart from this other
appropriate stages for incorporating a contingency plan can be for not delivering materials,

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absence of necessary work force, and deficiency of the availability of plants or equipment,
health issues. There is also danger in acquiring planning or statutory approvals, failure in the
technologies related to information and communication and lastly, deficit in power or water
supply. Thus, all the factors that can make delay in making the project can harm the business
greatly. Therefore, to make an effective contingency plan many things need to be arranged
and keep in mind while making the plan. Thus, Contingency plans are the alternative courses
that are built to manage the risk factors in the in a business (Mahendra, Pitroda and Bhavsar
2013).
5. Strategies for the recruitment / or induction or employees
Recruitment is among the difficult things that an organization has to perform (Rojas
2013). However, the construction company Fosse Commercial Contractors must consider
recruiting applying both internal as well as external strategies because both have certain
advantages as well as disadvantages but they can be both beneficial for the organizations.
 Internal recruitment- This strategy of internal recruitment is the one where to fill a
vacant position the organization promote their own employees from within their
organization which help them keep the employees who talented as well as skilled for a
possible promotion in their near future. This can also save money of the company
because it diminishes the screening processes, which are mainly lengthy.
 External recruitment- This strategy is the opposite of what internal recruitment
strategy was that means in this strategy the company must recruit potential employees
from outside the organization so that they can fulfill their vacant positions in their
organizations. However, it also has certain advantages as it always gives opportunities
to fresh talents who will not only bring new ideas to the organizations but also will
give high productivity then the already existing employees.

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Induction Programs will also help this company to get the employees informed so that the
maximum of the production is ensured from them as faster as possible. Moreover, it will also
help this construction business to accomplish their legal duties to train the new employees in
a safe and secure workplace.
6. Physical resources and services
The essential physical resources that Construction industries need are their materials and
equipment or tools. However, the deficiency can be caused when their will be a limitation in
the currency, importing and transportation as well as the safeguard of ineffective local
producers. The accessibility of the materials needed for constructions is of a sufficient
volume and quality in the appropriate time is of utter importance. However, if the concluding
materials can be exchanged then the absence of materials such as timber, steel, cements or
fuels can make a freezing effect. The materials also needs to get imported but it can be
hindered by the clients administrative procedures that usually arise prohibition and corrupted
and moreover, obstructs the flow of materials mainly in the growing countries. On the other
hands, there are the machines or tools it has been seen in few countries the construction
organizations are required to equipment that are manufactured locally even if those
machineries are not rotated for their work. However, in few cases, the government has more
than one construction companies of their own then they are more likely to give them the
priority in attainment of materials, other resources and spare parts in short supply (Zhang et
al., 2012).
7. Strategy with an assigned priority, a timeframe, responsible parties and
measurable performance indicators
Strategy timeframe measures Performance
indicator
Departments/staffs
responsible

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To start a new
business apart
from dealing
with only the
markets in
Melbourne this
construction
company must
also enter the
market of
Sydney and a
new office
should be
opened there.
Next 4years The local
services
representatives
must be
identified, the
initial approvals
must be pursued;
appeal must be
done to the
ministry of
economy
followed by
obtaining license
and finishing
with the
administrative
tasks.
The success of
this constructing
business in the
market of
Sydney will be
the indicator of
its performance.
Employees of the
Operations
department
Enlarge this
business into
office
contracting and
commercial
markets.
Next 2-4years They must merge
with other
businesses so that
they can expand
their markets.
They also need to
follow the
current trends
Reflected
through the
profit margins
and through the
rise of shares in
the local market
Employees of the
Marketing
department

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that are helping
the business rise.
Needs a
bookkeeper as
well as an
accountant to
their existing
staff members
Next 6 month-
1year
They need to
recruit the right
employee
through external
recruitment
strategy.
However, they
also need
permanent unit
members so that
they can reduce
their costs as
well.
Enhance their
services and
diminish their
costs
Employees under
Human resource
department
Conclusion
To conclude this report, it can be said that the organization named Fosse Commercial
Contractors (FCC) that started its origin in 1935 with their main head office at Melbourne
working with both small as well as large-scale constructions. However, in this operational
plan the basic resources required are listed as permits and license, guarantee bonds and
insurances. Then came the consultation process that is really time taking exercise that can be
done any time but mainly preferred at the beginning. However, the FCC has also used Key

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Performance Indicators (KPIs) for the achievements of their deliberate objectives. Thus, the
areas addressed here are cost, time, quality, customer’s satisfaction and health and safety.
Moreover, the contingency plans are introduced so that risks management are handled
correctly as well as they can lessen the interruptions in their business. Therefore, the
recruitment strategies that are identified are mainly internal and external recruitment
strategies where both have certain advantages as well as disadvantages. There are certain
physical resource needs as well in the construction businesses, which are mainly materials
and machineries. Lastly, the strategies are prioritized with the first one being expanding the
business in Sydney and the last one being keeping an accountant and bookkeeper to their
existing workforce.