Commercial Correspondence Assignment Solution: BBA AAE Assessment

This assignment solution covers various aspects of commercial correspondence, providing examples of different types of business letters and emails. The solution includes a cover letter email, a letter requesting pricing information, a letter regarding accommodation requests, a job offer letter, and a new-employee announcement letter. Each section addresses specific scenarios and provides well-structured responses adhering to the principles of effective business communication. The assignment demonstrates practical application of business writing skills, including formatting, tone, and content relevant to different business situations. The document also includes examples of formal and informal letters, emphasizing the importance of clear, concise, and professional communication in a business context.

Running head: MANAGEMENT
Commercial Correspondence
SBS BBA AAE
Assessment
STUDENT ID
UNIT TITLE UNIT CODE
Name (in Full) __________________________________________________________

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Table of Contents
Question 1..................................................................................................................................3
Answer to Question No 1:......................................................................................................3
Question 2..................................................................................................................................5
Answer to Question 2.............................................................................................................5
Question 3..................................................................................................................................7
Answer to Question 3 (1).......................................................................................................7
Answer to Question 3 (2).......................................................................................................8
Question 4..................................................................................................................................9
Answer to Question 4.............................................................................................................9
Question 5................................................................................................................................11
Answer to Question 5...........................................................................................................11
Question 6................................................................................................................................12
Answer to Question 6...........................................................................................................12
Question 7................................................................................................................................13
Answer to Question 7...........................................................................................................13
Answer to Question 8...........................................................................................................15
Bibliography.............................................................................................................................16

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Question 1
Cover Letter Email
Mr. Rex has to write an email cover letter, include a subject line that enables the hiring
manager to recognize who you are and the job for which you are applying.
Answer to Question No 1:
From: [e-mail]
To: [e-mail]
Cc: [e-mail]
Subject: (Information regarding my identity and the job which I am applying)
Respected Sir,
I am Rex Arnold residing in P.O. Box 3729 Sheikh Khalifa Bin Saeed Street
Dubai P.O. Box 908 Abu Dhabi. I am recently working for Arab Oils Private limited as an
Assistant engineer of Safety in the company’s office in Abu Dhabi. I have been posted as the
Assistant Engineer of the company for more than 3 years and have been providing my
assistance in many crucial and critical projects. The most recent among them was the safety
management of the new facility of the company in Dubai. I have recently went through the
vacancy notification for the post of Assistant Engineer of Safety Standards recently. The
qualifications and criterion specified by your organization suits me and therefore I am keen
on getting this job.
As I stated earlier I am keen to get the job and I think myself to be quiet suitable for
the job. My qualifications are as follows;
a. Passed out from Ajyal International School with 88% marks (2009)

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b. Earned my Bachelor’s Degree in Engineering from Queensland University of
Technology, Australia with 91% marks (2012)
c. Earned my Master’s Degree in Engineering from Queensland University of
Technology, Australia with 85% marks (2015)
d. Internship in Aramco group and specialization in safety Engineering (2015-2016)
e. Working as an Assistant Engineer in Arab Oils Private limited for last 2 years from
2017 onwards
I have thoroughly went through your job advertisement where you have stated the
criterion for the post to have a minimum master’s degree in Engineering and an experience of
at least one year. Both the Criterions are met by me. The most important purpose for my
application is to explore new shores in Safety Engineering and earn more valuable experience
which can help me to gain success professionally. I attach my qualification details with this
E-Mail.
Thanking You,
Ex Arnold (Assistant Chief Engineer, Safety Department, Arab Oils Private limited)
Attached:
Qualification Details

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Question 2
Letter Requesting Pricing Information
Ritz Inc. is a dealer of Automotive Spare Parts, has to write to a company to see if they could
get the latest catalogue, prices and the most competitive quotes. The letter writer clearly
states the brief company profile, his needs, ask price for specific products and the volume.
Answer to Question 2
P.O Box 2456 Al Netia Street,
City: Abu Dhabi
Box 234
[e-mail]
(20th January, 2020)
P.O Box 3475 Al Galena Street
City: Abu Dhabi
Box 324
[e-mail]
Respected Sir,
This is to state you that I am Mr. Khalid Ahmed, Operations Manager of Ritz.
Inc, a global conglomerate that deals in different spare parts and assembly of spare parts of
cars in UAE. We have been one of the world leaders in assembly of automobile spare parts

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and has been in the business for the last 15 years. Our business extends to most of the major
countries located across the globe and aims to attain the number one status in the market for
assembling and automotive spare parts within the next 5 years. The purpose of the letter is to
identify the need for the catalogues, quotes and specific prices of the products needed by our
enterprise.
Off late there has been a rise in demand of some important spare parts like Auto
Electrical Parts and Transmission parts for the company. The need for these parts have seen a
recent rise given the increase in the demand for assembled cars. As DVX Automobiles are
quite famous for supply of spare parts we need to know the prices and quotes of the new
transmission parts for Mercedes S65 AMG class and Mercedes Benz EQV class. We need to
get the exact details of the prices of the transmission parts. It will be better for us if we get a
detailed quote regarding the prices and all the detailed specifications. It will be better for us
to analyse the prices and total system if we get the quotation within one week.
I believe we can establish a great business relationship in the coming future starting
from the current deal.
Thanking You,
Khalid Ahmed, Operations Manager Ritz

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Question 3
Requesting information about Accommodations
1. As manager of the Omega hotel where the customer wants to change set a booking
back two weeks, write a letter informing her that the hotel is unable to grant the
request.
Answer to Question 3 (1)
Dear Madam,
I am Mr. Norton Daniels (Bookings Manager, Omega Hotel private Limited). I
have gone through your Booking details and have recently received a request for a change in
the bookings date. I am very sorry to inform you that we will be unable to process your
request as we have other bookings to honour.
Your earlier booking was done by me and as per our records the booking was
confirmed on 20th February to 25th February. As per your new request you now want to
change the date to 10th February to 15th February. We would have been pleased if we could
honour this request of yours. However, on the same days as requested by you, we have our
hands full as we have to honour other commitments and no rooms are available on the same
days. In case if you have the scope for bookings from 17th February onwards we can really
cater to the request. We can only cater to your request in case if any of the clients booked in
the requested date cancels his booking.
The chances of such cancellations must not be the basis of your request as it is
completely out of our hands and we cannot guarantee such a cancellation. Therefore we
request you to kindly confirm us your next step on whether you want to book at any other
date or totally cancel the bookings. We are again sorry for our helplessness and wish that you
go ahead with booking on any other date after the 17th of February.

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Thanking You,
Norton Daniels (Bookings Manager, Omega Hotel private Limited)
2. When you arrived at the hotel where you had made vacation reservations, you were
told that the room you'd reserved was not available, though they had a smaller one in
another building, which you were forced to accept. Write the hotel's management
explaining how your family was inconvenienced.
Answer to Question 3 (2)
Respected Sir,
I am Mr Philips Wright, a resident of Sydney. Last month I visited your hotel
and stayed there for a week long starting from 15th of December to 21st of December. I write
this letter in order to describe you the inconvenience and harassment that I and my family
faced during the tenure of our stay in your hotel.
I had earlier reserved my bookings in one of the sea facing rooms of your hotel from
15th of December to 21st of December. It was our vacation trip and we wanted to make it
memorable. The room was booked by me through a third party online hotel website and I
confirmed about the details of the hotel room and my confirmed status of the room for more
than 4 times after doing all the payments. However, to my surprise when I arrived in your
hotel I found out that the room which was booked by me in the North block of your Hotel is
not available. After some initial talks and some heated discussions with the manager of your
hotel and some employees I was offered a smaller room that too non sea facing which was
highly objectionable to me. Given my helplessness I was compelled to opt for the smaller
room which really shattered my vacation. I had with me all the valid documents but still the
management did not complied my request. I am really sorry to say that the lack of ethics and
use of such fake websites by your hotel has left a really bad impression on me. The rude

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behaviour of the staffs have let the reputation of your hotel down and I have decided to
convince all the others opting for your hotel to cancel their visit immediately.
I hope that you take a serious action into this and reply me on your action at the
earliest. In case of your non-reply I will be compelled to lodge a complaint with the
concerned government department about such a behaviour.
Thanking You,
Philips Wright
Question 4
Job Offer Letter - Letter confirming job offer
Pigeon Corp. is offering a position of Assistant Sales Manager. The letter would include the
title of role, duties, date of commencement of employment working hours, days, holidays,
overtime, monthly salary plus benefits, Notice period, Training Period, etc. A letter offering a
job would invite questions if anything is not clear about the terms and conditions of
employment, and ask for written confirmation of acceptance. The applicant would be asked
to return one signed copy with their confirmation, and keep the other for their own records.
Answer to Question 4
P.O Box 1212 Al Neronal Street,
City: Abu Dhabi
[e-mail]
(20th January, 2020)
P.O Box 3475 Khalif Mohammed Street
City: Abu Dhabi

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[e-mail]
Respected Sir,
We are delighted to offer you the position of the Assistant Sales Manager in
Pigeon Corporation Private Limited. The offer comes as a result of your application to the job
vacancy advertisement stated PGC3241ASM as on 1st January, 2020. Among the last four
candidates selected for the final round we have found your qualifications to be the most
suitable that currently suits this job.
The description of the job details are as follows;
Title of Role: Assistant Sales Manager
Duties: Assisting the Sales Manager in sales and helping the manager to identify the different
purpose and things for sale
Date of commencement of employment: 1st February, 2020
Working hours: 10:30 AM to 6:00 PM
Working Days: Monday to Friday
Working Holidays: Saturday
Overtime: Twice in a month (Additional Incentives on every 30 minutes)
Monthly salary plus benefits: $1200 (Incentives+ Health Insurance+ Car Loan+ Fuel Cost)
Notice period: 1 Month
Training Period: 3 Weeks
We are providing all the copies of the organizational policies and benefits according
to the guidelines of the company. If you have any problem with the different policies or face

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any problems regarding any terms and conditions of the employment, you are free to contact
the HR Manager of our organization ([e-mail]). We request you to
send your signed confirmation with this letter within the next five working days and kindly
keep the other records with yourself.
Question 5
New-Employee announcement letter
Assume that Mr. Sally (Sales Department) and Mr. Martin (Accounts Department) are the
newly appointed employees in your company. Write a letter to express your pleasure at
announcing the arrival of two new employees. Give a brief background on both of the
newcomers, and close the letter by adding what you think the two new employees will bring
to the Company.
Answer to Question 5
Greetings Everyone,
I hope this letter finds you all well as I have some great news to give
you.
It is my pleasure to announce that Mr Sally and Mr Martin are our two new
employees who will be joining our company in the sales and accounts department
respectively from tomorrow that is 24th of January onwards.
Mr. Sally who will join in the sales department is one of the most experienced sales
executives with 15 years of sales experience in his kitty while Mr Martin is another learned
person who will be joining us in the accounts department. Mr. Martins has been one of the
pioneers of accounting department in the previous companies he has worked. I want each and
every employees to cordially invite our new employees. As you are able, please take out your
time to introduce yourself with the new employees and welcome them cordially to the family.

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Thanking You,
Martin O Neill (HR Manager)
Question 6
Sales inquiry
Select a local company, student, organization or university office that provides a useful
service-something for which you can collect information fairly easily. Write a sales letter that
pitches the service to a potential customer.
Answer to Question 6
Sales letter for promotion
AD Darwin Street,
25 Bennett Street Surrey hills
Sydney 2509
January 20th, 2020
Andrew Grant
29 Streatham Street
Sydney 2008
Respected Sir,
As per our latest survey we have selected a number of people who have
shown interest in our new product. You have been one of the enthusiasts who have shown
major interest to try out the new mobile application developed by the company.