Commitment Building: Leadership, Decision Making, and Commitment

This essay examines the crucial role of leadership and commitment building in organizational success. It analyzes a case study of an employee named Buster at the Federal Education Institute, focusing on his decision-making style and how his actions demonstrate commitment to customers, the organization, coworkers, and the task at hand. The essay explores Buster's facilitative decision-making approach, which emphasizes cooperation and consultation, contrasting it with authoritarian methods. It highlights how Buster's commitment manifests through managerial decisions aimed at improving service delivery, meeting business requirements, and attracting more students. The essay draws upon theoretical frameworks of leadership and commitment, providing a comprehensive analysis of how effective leadership fosters organizational goals and employee satisfaction. The essay concludes that Buster's democratic decision-making process and commitment to various stakeholders were key to his success.

Running head: COMMITMENT BUILDING
COMMITMENT BUILDING
Name of the Student
Name of the University
Author Note

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Introduction
Organizational Culture and the proper functioning of an organization depends heavily
upon the effective leadership and also through efficient commitment building. The organizational
goal of building commitment is extremely important for its survival and also for the sake of
keeping both the customers and the employees in good humour, and for that to happen it is
extremely necessary that an effective leadership style id followed that shall ensure the delivery of
the service as per the expectations. Thus the fulfillment of the organizational commitment
happens through effective leadership style.
In this particular essay the focus of the discussion shall be based on two key questions
which shall be answered on the basis of a case study which shall be a description of which type
of decision making Buster engages in most often and an explanation of the how Buster's
behaviors show various commitments: to the customer, organization, co workers, and the task.
These two questions shall be answered on the basis of the theoretical premise that deals with
leadership and commitment building.
Overview of the Case Study
The chosen case study deals with an employee of an organization named Buster who has
been hired for revamping the processing center for the Federal Education Institute, which is an
education related dissemination facility that aims at providing undergraduate and graduate
students with their academic degrees. Traditionally the student population for the organization
has been mostly from International students seeking educational opportunities in the United
States of America. The competitive spirit within the education industry has witnessed an increase

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at a dramatically high rate and the Federal Education Institute had thus faced the need to change
their marketing approach for the sake of expanding their student population and also increase
their business prospects and Buster had been hired from a rival company for the purpose, which
he had to fulfill by means of showing his leadership skills and also by building commitment both
within the organization and with the clients as well, which he had done eventually.
Decision making style of Buster
Firstly, during the initial few months in his job, Buster had spent a great deal of energy
on really getting to know of the key people in the various departments and he had soon
discovered that his most capable allies could be possibly form the IT, Financial Aid, and
Business Development departments. Buster had taken time for establishing communications with
the heads of each of the department, which took almost two months and then he had started
implementing the necessary changes. During the several cross departmental meetings which he
had conducted, he had pointed out the necessary things to the IT Department which he had felt
important and had also conducted researches and provided key examples of how the Financial
Aid department indulged in providing assistance to their fellow students.
With regard to the business needs and the issues of the Business Development
department, Buster had included information in the various presentations about how the
department wanted to go about expanding the business based upon fulfilling the specific needs of
students. Basically Buster had indulged in decisions making by means of taking the leadership,
decision making and the commitment building style used by the three key departments which he
had considered as his allies, the IT, Financial Aid, and Business Development departments.

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Buster had embarked upon a very democratic method of decision making as he had wanted to
take the views of the other departments before indulging in the task of decision making finally.
Having providing the detail of the leadership styles and commitment building procedures
used by Buster, the discussion shall now be focusing upon explaining the style used by Buster
against a theoretical backdrop in order to provide the answers to the research questions. With
regard to the style of leadership that Buster mostly indulges based on the case study on the basis
of his decision making strategy, it can be categorized as facilitative decision making which calls
for a cooperative and consultative strategy. Buster had not used any authoritarian strategy to
reach at any decision rather he had enabled the members of the organization to contribute
substantially to the decision making process. The manager in this regard has been Buster and the
followers being the allies IT, Financial Aid, and Business Development departments. The
element of harmony in the decision making between the followers and the manager was very
much manifest. Hence the style of leadership was highly democratic and not authoritarian or
delegative as Buster had wanted to reach at a decision by means of consultation and consensus
(Hersey, Blanchard & Johnson, 2007).
Fulfillment of Commitment by Buster
With regard to the commitment of Buster to his role, it can be said that he had fulfilled it
by means of expressing it towards the customer, organization, co workers, and the task. Towards
the customer his commitment had been through the undertaking of managerial decisions to
ensure that the delivery of the service and the educational needs of the students are catered to in a
more efficient manner and along with it the commitment to the business requirement was also
sought to be fulfilled. The approach of fulfilling the business commitment envisaged by Buster

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was through the fulfillment of the customer requirement by means of fulfilling the quality and
quantity parameters. The fulfillment of the commitment to the task is fulfilled by means of
ensuring that the quality of education provided is high and also attract more students. For that
purpose Buster had to fulfill the commitment towards the co workers for the purpose of fulfilling
his commitment towards the organization, business and the customers, he had to undertake the
task of efficient management by means of taking the decisions in a democratic manner (Hersey,
Blanchard & Johnson, 2007).
Conclusion
Thus Buster had followed the as facilitative decision making which calls for a
cooperative and consultative strategy and had not used any authoritarian strategy to reach at any
decision rather he had enabled the members of the organization to contribute substantially to the
decision making process and through it he had fulfilled his commitments. Buster had used a very
democratic method of decision making and had thus fulfilled his commitments by involving all
others important departments into his decision making process.

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Reference
Hersey, P., Blanchard, K. H., & Johnson, D. E. (2007). Management of organizational behavior
(Vol. 9). Upper Saddle River, NJ: Prentice hall.