Commonwealth Bank's IT Infrastructure: A Case Study

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INFORMATION TECHNOLOGY FOR
BUSINESS
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Table of Contents
INTRODUCTION.....................................................................................................3
Does Commonwealth Bank need IT?.....................................................................4
Why IT is important for business survival?...........................................................5
What is required to apply IT in Commonwealth Bank?.........................................6
How does Commonwealth Bank use IT?...............................................................7
What benefits and advantages does IT bring to Commonwealth Bank?................8
What type of risks does IT bring to Commonwealth Bank?..................................9
How can Commonwealth bank maintain and monitor IT?..................................10
CONCLUSION.......................................................................................................11
REFERENCES........................................................................................................12
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INTRODUCTION
Information technology is, in general, the use of computers in the form of hardware
and software in any organization. Every organization performs different
perspectives or tasks with the use of information technology. Every organization
uses the information technology for various purposes some use for information
sharing, some organizations use IT for the security of the information, the storage
of the data is also done with the help of IT. Every organization is developing
technologies in order to expand and enhance the business. The case study of
Commonwealth Bank PVT LTD. has been selected for understanding the use of IT
in every sector of an organization's process of working and business. The
Commonwealth Bank is a banking and finance organization which has already
implemented the use of IT in its process of working, the need is to analyze the
sectors where IT is being used and what are the cost and other points related to the
IT in the industries.
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Does Commonwealth Bank need IT?
The information technology in the banking and finance sector has been very highly
competitive and the use of this technology is very much necessary for almost all
the organizations in order to survive in the market as well as for the growth of the
organization it is very much needed to work efficiently with the IT systems(Wu,
Straub, and Liang, 2015).
The commonwealth bank is a finance and banking organization the process of
communication of the organization with different people, the reduction in the cost
rates and the for the effective operation of the institutions which are in the banking
sector are the few important things that the organizations opt for on daily basis.
The delivering of the bank products to the distant customers was quite impossible
due to which the use of the internet was necessary and the use of internet has made
the production of the services quite easy very much efficient. The banks have
developed software and bank servers for proper service production. The
introduction of the IT and solutions the commonwealth bank has become one of
the best service providers in the banking and the finance sector(Luftman,
Lyytinen, and Zvi, 2017).
The security of the money is the most essential reason behind the use and
promotion of the use of IT by Commonwealth Bank. The internet banking, the
ATM processing, the wallet transaction, and the mobile banking are some of the
purposes which are carried out through the help of the IT in the Commonwealth
bank(Bardhan, Krishnan, and Lin, 2013).
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The commonwealth bank is one of the leading banks especially in Australia and
that is why the need for the IT in this organization is very high in comparison to
the small operators.
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Why IT is important for business survival?
The use of the information technology in the current business sector is quite
important for all the organizations because the basic information technology pieces
of equipment that are used are the internet connecting pieces of equipment, the
servers, the mobile, and telephonic systems, and computers and these are very
much essential nowadays for any organization for growth and survival of the
business (Ullah, and Lai, 2013).
The information technology is a part of innovation and the implementation of this
technology would lead to new innovations and these new innovations are very
much useful for the enhancement of the business. The organizations need the use
of the information technology because without digitalization the organization
cannot work efficiently. The sharing of the information is a very important part of
this sector and every customer wants proper knowledge about what they are
purchasing. The most important part is the security which they provide to the
customer’s money(Dutta, Geiger and Lanvin, 2015).
The commonwealth bank is very efficiently using this IT for not only the survival
but also the enhancement of the business. The bank has been one of the most
trusted banks for a long period of time and thus to globalize the business IT was an
important asset for the organization. After globalizing the business it is important
for the organization to provide the assurance to the people that whatever service or
product the organization is offering is secure and safe.
This is the importance of IT in business survival(Piotrowicz, and Cuthbertson,
2014).
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What is required to apply IT in Commonwealth Bank?
The introduction of IT in the Commonwealth bank is done in order to achieve
business heights and enhance customer satisfaction provisions. The commonwealth
bank in order to enhance the organizational business by lowering the cost and
bettering the services the application of the IT was very important. The main target
of the organization was to become an organization with high business value and
not a cost-oriented organization(Piotrowicz, and Cuthbertson, 2014).
The application of IT was to provide efficient and better services to the customers.
The IT has made the process quite easier than earlier and the implementation of the
IT is done in order to provide best services to the customers and also provide new
and innovative ideas as solutions of the problems that the customers face. IT is
responsible for the generation of new and innovative ideas in order to produce
better products and services(Bardhan, Krishnan, and Lin, 2013).
IT is required in the organization to be one step ahead of other organizations. The
IT provides chances to the organizations to implement new steps and being
innovative is one of the most essential steps that can be taken in order to be a step
ahead of the other competitive organizations.
This is the thorough case study of the need of the IT in the commonwealth
bank(Chae, Koh, and Prybutok, 2014).
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How does Commonwealth Bank use IT?
The Commonwealth Bank is an organization which has grown a lot in the previous
few years due to the introduction of Information Technology in the working
scenario. There are various ways through which the organization has developed
itself into the best financial service provider(Wu, Straub, and Liang, 2015).
The introduction of the information technology in the organization has developed
various ways of satisfying the customers. The innovation of mobile internet
banking has been one of the best steps taken by the organization in order to satisfy
customer needs. The IT sector of the Commonwealth Bank has developed the
personal loan system and integrated it with the home loan system and also created
such facilities for the customers so that the customers could easily choose the
amount of loan and the interest rate as per the need and can also get loan easily
through the online portals(Ullah, and Lai, 2013).
The most important thing which has been implemented in the working procedure
of the commonwealth bank is the conversion of the mainframe of work into
computational form and thus the customers can understand the features of the
organization on the online portals.
The mobile banking and the integration of the PLS into HLS are the main
innovations which have been implemented in the system of working of the
commonwealth bank Australia (Sargent, Hyland, and Sawang, 2012).
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What benefits and advantages does IT bring to Commonwealth
Bank?
The most important positive or the advantage that the IT has brought to the
Commonwealth Bank is the increase in the number of customers of the bank. The
online features allow all the customers to regulate all the work and notices through
online portals and applications. The introduction of the information technology to
the framework of the commonwealth bank has been a boon for the organization as
well as for the customers(Bardhan, Krishnan, and Lin, 2013).
The use of the mobile banking has been very helpful for the customers because the
customers do not have to go to the bank doorstep and all the required work and
procedure can be easily completed through the mobile appli8cations. Thus these
developed facilities of the bank have attracted many more customers.
The bank provides online facilities to the customers so that the customers could
choose the best and required loan structure according to their needs and the rates of
the interest(Ullah, and Lai, 2013).
The most advantageous step of the introduction of the IT in commonwealth bank
has grabbed the attention of more customers. The recent survey in Australia proves
that commonwealth bank has been able to increase the customer rate up to 30%
and the satisfactory rate has also been very high thus the benefits and advantages
brought by the Commonwealth bank are evaluated (Piotrowicz, and Cuthbertson,
2014).
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What type of risks does IT bring to Commonwealth Bank?
The information technology enables financial, reputational, operational and
strategic risks through the information technology and it's not easy for every
manager to solve such issues. The scope of cybercrime is one of the biggest risks
that any organization could face after becoming an organization with a high level
of IT features (Dutta, Geiger and Lanvin, 2015).
The misalignment of the IT and the business is one of the biggest threats or risk
arisen due to IT involvement. The commonwealth bank is the leading finance and
banking service providing an organization which has a very excellent reputation in
the market and that is why it is very much important to avoid these things (Sargent,
Hyland, and Sawang, 2012).
The under-provisioning and over-provisioning, the hardware incompatibility, the
software problems, network issues, the unexpected rates of the cost of the services
as well as the interests, etc. are few of the IT risks that any organization could face.
The IT sector of the Commonwealth Bank is needed to be very highly efficient in
order to maintain a good image and profit in the market (Luftman, Lyytinen, and
Zvi, 2017).
The most major risks are the cybercrimes that are being attempted in order to gain
money or also sometimes done in order to decay the reputation of the organization
thus security is the foremost thing to be initiated using the IT services.
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How can Commonwealth bank maintain and monitor IT?
There are several steps where there is the need for the maintaining and monitoring
of the online portals and the apps and also the accounts of the customers because
the online fraudulent activity would cause the loss for the organization. The
organization is supposed to be very active regarding the safety of the accounts of
the people (Bardhan, Krishnan, and Lin, 2013).
The commonwealth bank always monitors the accounts of the customers so that no
other person could transact online through their account. The organization also
keeps an eye on the transactions of each and every people and report all the
suspicious transactions (Chae, Koh, and Prybutok, 2014).
The organization keeps monitoring the IT sector for the safety purposes of the
money and services which they provide to the customers. IT sector is one of the
very crucial sectors where the need for monitoring is very high because of the
fraudulent practices done by various peoples.
Monitoring is done just in order to keep a check on the process of transactions
operated by the customers (Wu, Straub, and Liang, 2015).
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CONCLUSION
The above case study of the Commonwealth Bank has evaluated all the basic
requirements of involvement of information technology. The introduction of the
information technology, the need of it in the organization, the ways and procedure
of using IT efficiently, the risks regarding this and the maintenance and the
monitoring of the information technology is elaborated and with the help of the
above case study, all the aspects are taken into consideration. The IT in this
technology-oriented world is one of the best step taken by the organizations to
watch out for the best outcomes.
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