Comprehensive Analysis and Design Report: My Health Record System

This report presents a comprehensive system analysis and design of the Commonwealth Government's 'My Health Record' system. It begins with a stakeholder analysis, categorizing stakeholders into Internal-Operation, External-Operation, Internal-Executive, and External-Executive, and includes a stakeholder map and detailed descriptions of each stakeholder group, such as hospital owners, board of directors, medical directors, system administrators, patients, government, doctors, nurses, and staff. The report then presents a set of questionnaires designed for patients to gather feedback on the system. A use case diagram illustrates the system's functionalities, followed by use case descriptions for actions like recording patient data, updating information, and viewing medical history. A fully developed use case, 'Fix Appointment,' is described in detail, including use case identification, actors, stakeholders, triggers, preconditions, main success flow, alternate flow, and post-conditions. The report concludes with a bibliography of cited sources.

System analysis and design
Commonwealth Government ‘My Health Record’

Table of Contents
Stakeholder Analysis.......................................................................................................................1
Stakeholder Map..............................................................................................................................1
Stakeholder Description...................................................................................................................2
Set of Questionnaire........................................................................................................................3
Use Case Diagram...........................................................................................................................5
Use Case Description.......................................................................................................................6
Fully developed Use Case Description............................................................................................8
Bibliography..................................................................................................................................12

Stakeholder Analysis
The stakeholder analysis of My Health Record System is elaborated in this section of this
particular report. The stakeholder associated with this project of My Health Record are
differentiated in four types of categories based on their strength and their association in this
project like Internal-Operation, External-Operation, Internal-Executive and External-Executive.
Stakeholder Map
Figure 1: Stakeholder Map
Source: (created by Author)

Stakeholder Description
The associated stakeholders of this particular project are described in the list below:
Stakeholder Description
Hospital Owners The owners and trustees of this hospital are considered as sole most
stakeholders who provide fund to the hospital and all other activities
related to maintain better infrastructure and providing better facilities to
the medical emergency patients. Therefore, they are considered as
external stakeholder of this project.
Board Of Directors For this project, Board of Directors are considered as external executive
as they are not related with various daily activities performed in the
organization. They become responsible for all necessary decisions taken
place for the organization’s benefits.
Medical Director (MD) The Medical Directors (MDs) maintained the rules and orders from
Directors in different hospital related issues. However, for any medical
emergency, MDs do consult with other specialized doctors to reach
conclusion about the patients’ course of treatment and their ways for
patients to get well soon.
System Administrator The system administrator of this project is considered as an internal
executive ‘My Health Record’ project.
Patients The admitted patients of this system are get directly associated with the
project are they are considered as one of the important stakeholder of this
project’s implemented system. They are considered as External-Executive
for the implementation of My Health Record.
Government The government is the one who would be funding for the implementation
of the system. This is because the system would help the mass of the

Australia and improve the overall health of the country.
Doctors The doctors are ones who are directly related to all operations, patients,
management personnel of ‘My Health Record’ project work. They are
selected to get in to the internal operational stakeholder portion of this
project work.
Nurses Nurses are selected as internal operations for My Health Record project.
After doctors, they are directly connected with both patients and doctors
every time and also guided the patients accordingly for better and quick
treatment. They also help the patients with the help of their proper
assistance. Hence, nurses are considered as Internal-Executive in this
implementation project.
Staffs Staffs are also directly associated with the implemented system as they
look after of the database management of all patients with all their details
both personal and health related. According to this, they are get identified
in internal-operations stakeholder of this project.
Set of Questionnaire
The set of questionnaire are prepared directing towards the patients. All these questionnaires will
helps for doing the development of this implemented Health System success in greater extent.
However, with the help of these set of questionnaires we will able to acquire the feedback
regarding the implemented system also able to understand if there are any changes needed to be
done in the system. Some of the 10 questions asked to patients for evaluations are listed below:
1. Did you understand the benefits of this new system and also what are your opinion
regarding this?

2. How you think this will help you to get more benefits with the implementation of this
system and what is that most important benefits?
3. Is the system help you to reduce the treatment costs in today’s world?
4. Has this system limits the response time for any medical needs from the organization?
Are you getting better service due to the implementation of this system?
5. What are your main distresses regarding this Health Record system?
6. Are all concerns regarding the old system getting resolved with this new record system
or they are still persisting?
7. Is there any suggestions regarding the improvement of this Health Record system to
make it better?
8. In which processes of this new system you face difficulty to operate?
9. Are you fully able to operate or accustomed with all new system procedures or still there
are something that you do not know about it?
10. Is the system help you in gaining better services from the organization?

Use Case Diagram
Figure 2: Use case of My Health Record
Source: (created by Author)

Use Case Description
Use case Actor Description
Record Patient Data System administrator The implemented system is
needed to allow the entire
system administrator to record
or store all patients’ data
regarding their medical history
in their database.
Update Information Staffs, Patients There should be an option to
update/entry details of all
patients’ information in the
system which can be retrieved
for future uses.
Check patient details Doctor The system also have the
opportunities for doctors to
check all patients details from
this system and in case of need
they also can have the option to
entry details.
View Patient Information Doctor All details and medical history
should be shared with the
doctors that helps in proper
diagnosis of patients and also
better treatment.

View medical History Doctor The system should allow all
concerned operators like
doctors, nurses, pharmacists to
access the details of patients and
also have the option to entry
details about their course of
action done on patient’s
treatment for future use.
Enter hospital information System Administrator The system administrator has
the option to enter all details of
new system or adding anything
new in the system.
Update hospital Information Staffs This system also provide option
to update hospital information
regarding any changes in
hospital rules like visiting hours,
dispensaries availability, doctors
time schedule, etc
Log In Patients There should be an option of
individual login in for all
stakeholders in the system and
also the option to access all
patient related details.
Fix appointment Patients For the patients, they also can
register to the Health Record
and book their online

appointment based on doctor’s
availability schedule.
Receive treatment Patients, Doctors The system also recorded about
all treatments provided to
patients by doctors and about all
medicines are bought from the
hospital dispensaries.
Receive prescription Patients, Doctors The system also record the
prescription generated to any
patients by a doctor for any
future instances.
Make payment Patients The system helps the patients to
make all online payment from
cards, internet banking, cash,
EMI or medical insurance.
Fully developed Use Case Description
To get a fully developed use case, the use case of fixing an appointment is selected for more
illustrated description below:
Use Case Identification and History
Use Case ID& Name: UC9: Fix appointment Version:
Objective: To book appointment of patients with doctors based on medical

issues.
Created by: Author Date:
Actors & Goals: Both patients and doctors are taken as main actors in this use case.
Stakeholders Patients are considered as an important stakeholder in this ‘Fix
appointment’ use case.
Trigger: Patient have the option to send request of booking appointment with doctors
to hospital admin and based on availability they get dates and time of visit.
Preconditions
The precondition determine that patient should have logged in into the system to do all
booking, payments, accessing doctor details etc.

Main Success Flow
This use case is successfully get completed if patients able to book appointment with doctors properly
by completing all necessary details and required payment.
User Actions System Actions
The users also have the facility to register
themselves with the new system.
The system will also store all user details.
After successful registration, the user will
send login request in the system which a
database operator need to access.
A database operator needs to acknowledge the
user request and validate all their information
authenticity.
The user can also view all the list of doctors
available in different days of week.
The system displays all available doctors list
along with their fees based on patient’s suitability
they can choose doctors from there.
After all confirmation, user will send request
for appointment which an admin need to
respond to get successful booking.
For any urgent case, the system will
automatically check the doctor’s availability
and fix appointment in urgent quota.