BSBLDR513 Communicate with Influence: Assessment Task 1 Report

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Added on 2022/12/15

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This report comprehensively addresses key aspects of communication and influence within a business context. It begins by outlining communication protocols, emphasizing the importance of confidentiality and providing examples of confidential data. It then delves into methods for ensuring confidentiality through contracts, training, and exit procedures. The report further explores negotiation principles, mediation processes, and conflict resolution techniques, offering practical strategies for leaders. Additionally, it covers effective communication techniques for de-escalating difficult situations, strategies for cross-cultural communication, and considerations for structuring and ensuring inclusive meetings. Finally, the report includes an email draft to the CEO and discusses employee retention strategies and meeting agenda development.

Communicate with Influence
Assessment Task 1
1. Outlining of the key information included in the
organization’s communication protocol
There are some of the key data and information
related to the communication protocol of an
organization, which should be included within.
The communication protocol of an organization is
one of the important elements and it is the most
significant formal processes which outlines the
kinds of data and information. The communication
protocol can be internal as well as external and it is
important for finding out the communicating nature
and behavior of the employees within the
organizational culture. On the other hand, in case of
the internal communication protocol of an
organization, it can be noticed that it outlines the
core significance of frequency, audience and of the
suggestive communication vehicles at the same
point of time [31].
Within the internal communication protocol of an
organization, the leaders should take the main
responsibility in meeting the demands of the
communication activities. The leaders also should
maintain the core timeliness and the effectiveness of
the communication within the organizational
culture. In case of the external communication
protocol of an organization, the electronic mailing
system, fax, letters and the telephone calls are used.
However, also in this case, the employees should
receive their daily feedbacks on about their
professional progress from the external business
environment [1].
2. Importance of the confidentiality along with
examples
It is very important to maintain confidentiality in
the workplace for maintaining and building trust to
the upper level managers of the company. On the
other hand, with the help of confidentiality, the
employees can also ensure the honest
communication between the clients and the
organization as well as open communication at the
same point of time. It is noticed that the
confidentiality in the workplace also helps the
workers in keeping the client information private
from the other organizations in the external market
phenomenon.
The three examples regarding the information,
which should be kept private are the professional
records of data and information, the banking
transactions of the organization and the data related
to the details of the research and development
procedures of the organization. These are the three
examples that should be kept confidential from the
other organizations in the external business
phenomenon [2].
3. Discussion of the three ways for ensuring
confidentiality in the business
In order to protect and ensure the confidentiality in
the business organization, there are three steps,
0018-9464 © 2015 IEEE. Personal use is permitted, but republication/redistribution requires IEEE permission.
See http://www.ieee.org/publications_standards/publications/rights/index.html for more information. (Inserted by IEEE.)

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which should be maintained by all the organizations
in the external market phenomenon. The three ways
have been described below
Usage of the contracts of employment with the help
of the confidentiality clauses. The confidentiality
clauses are the important perspectives for the
business and that is why an employee signs his
contract by evaluating his confidentiality clauses.
Within the confidentiality clauses of the
organization, certain clauses are depicted, for which
an employee cannot outsource the company
information to other organizations [30].
With the help of the core development of the
confidentiality training and sessions, the ensuring of
the confidential position within the workplace.
Within the training and development sessions of the
workplace, the employees are trained for not giving
the company details to the major competitors of the
organization
In the last stage, the creation of the response plan
and the employee exit procedures are the important
methods and processes for the organization. The
response plan for the employees help in recording
the statements of the workers regarding the
confidentiality of the organization. On the other
hand, the exit procedures are established by the
organization for making employees aware that if
something will go wrong within the confidentiality
regulations, an employee can be forced out of the
company [3].
4. Key principles of negotiation used in the
workplace
It can be noted that there are four important
workplace negotiations, which have been described
below
The Principle of the Reciprocity
In case of the principle of reciprocity, it can be
observed that some of the employees help others
and some of the employees also think about the
reciprocity by exchanging their goods and services
and money for involving others in the same
platform [32].
The Principle of Scarcity
In this case, it can be observed that the
organizations give limited offers and they promote
the fact with the help of the advertisements and
marketing events. In this situation, limited
quantities of products and services are available
within the workplace and all the employees need
compromise a bit.
The Principle of Authority
In most of the cases, it can be observed that the
employees in the workplace follows the strategies
of their leaders, those who are credible and experts
at the same point of time. It is existent because the
positons are attained by the legitimate authorities
and has expertized greater knowledge and skill [28].
The Principle of Consistency
The compulsion of the employees in the workplace
by keeping a consistent opinion, behaviour,
statements or actions have been one of the
negotiations. With the help of the negotiation
process, the principle of consistency can be
0018-9464 © 2015 IEEE. Personal use is permitted, but republication/redistribution requires IEEE permission.
See http://www.ieee.org/publications_standards/publications/rights/index.html for more information. (Inserted by IEEE.)

activated in the most proper manner by evaluating
the prior knowledge has linked with the current
knowledge [29].
5. Explanation of mediation process and three key
principles
The mediation process is one of the significant
procedures of the organization and it intervenes
within the two parties, but it do not harm the
interests of the parties. On the other hand, it
contributes to the resolution of their dispute
The three basic principles of the mediation process
are the
 Serving and guiding for the conductors of
the mediators
 Informing the mediator parties about the
current information and data
 Promotion of the public confidence in the
mediation procedures for resolving the
internal problems and issues within the
organizational culture [4].
6. Discussion of the three effective conflict
resolution techniques
There are some of the key conflict resolution
techniques within the workplace
Gathering a group of men: In case of a leader,
gathering a group of men is one of the important
features of the leaders in the conflict resolution
technique. Giving each and every employee a
chance to speak in front of the other workers in the
workplace is an important technique.
Becoming Impartial: In the leadership position, a
leader should be neutral in choice and he should
take a decision after listening to both the parties.
Listening First: In case of the effective conflict
resolution techniques, a leader should listen to the
employees and they he should take the final
decision in managing the problems of the workplace
7. Discuss key steps to identify and resolve the
workplace problems
There are some of the key steps and stages for
resolving the problems within the organizational
culture, which are described below
 Identifying the issues in the primary stage is
one of the steps for mitigating a problem in
the developmental stage.
 Understanding the interest of each employee
in the workplace and listing down the
possible solutions
 Documentation of the employee agreement
and selecting the favourable options are also
the important steps along with monitoring
and evaluating the other contingencies
within the workplace.
8. Three effective communication techniques for de-
escalation of a difficult situation
There are three important way and methods for de-
escalating the difficult situations by the
communication techniques. The communication
techniques are described below
 The deliverance of the open posture and
speaking straight to the employees of the
organization are the important
0018-9464 © 2015 IEEE. Personal use is permitted, but republication/redistribution requires IEEE permission.
See http://www.ieee.org/publications_standards/publications/rights/index.html for more information. (Inserted by IEEE.)

communication techniques for mitigation of
the difficult situations.
 On the other hand, invading off the personal
and physical space of the employees can
also de-escalate the difficult situations
within the organizational culture.
 Avoiding the emotional attraction of the
employees and becoming emotional also
invites a number of problems within the
workplace. Thus a leader or a manager
should maintain their professional behaviour
within the workplace.
9. Outlining effective strategies for cross-cultural
communication
The cross cultural communication has been one of
the important components within the workplace.
There are some of the ways for maintaining the
cross-cultural communication, which are mentioned
below
Maintaining Etiquette in the workplace: Within
the organizational culture, the international
employees are obliged to maintain an ethical
behavior with the domestic candidates. Maintaining
proper etiquette helps in developing the standard of
cross-cultural communication in the best possible
manner [5].
Speaking Slowly: Speaking slowly in their own
languages, especially for the international
candidates also helps in ascertaining the cross-
cultural communication within the workplace.
Avoiding closed questions: On the other hand,
avoiding the closed questions, practicing the active
listening as well as keeping the things simple are
the effective strategies that should be incorporated
for maintaining cross-cultural communication [6].
10. Outlining of the five considerations for ensuring
a structure of a meeting
The five considerations for ensuring a structure of a
meeting are described below
 The securing the core objectives of the
meeting and understanding the core purpose
of the meeting within the organizational
culture are one of the considerations.
 The generation of the ideas and getting the
correct report for status
 Implementing the right plans and procedures
 Using the time of meeting in a wise matter
 Satisfying the respondents of a meeting,
where a sensible procedure can be applied
for the betterment of the meeting
11. Explanation of the five considerations for
ensuring a meeting is inclusive
It can be observed that there are five consideration
for ensuring the inclusive meeting, which are listed
below
 In an inclusive meeting the leaders and the
managers consider a desired outcome and on
that assumed outcome, they fix the further
steps of the meeting.
 The creation of the agenda is also one of the
important perspectives
 Identification for the key issues within the
conduction of the inclusive meeting and
staying focused on the same goal
 Inviting the key participants for the meeting
0018-9464 © 2015 IEEE. Personal use is permitted, but republication/redistribution requires IEEE permission.
See http://www.ieee.org/publications_standards/publications/rights/index.html for more information. (Inserted by IEEE.)

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 Wapping up the meeting after the
completion of the desired timeframe [27].
0018-9464 © 2015 IEEE. Personal use is permitted, but republication/redistribution requires IEEE permission.
See http://www.ieee.org/publications_standards/publications/rights/index.html for more information. (Inserted by IEEE.)

I.ASSESMENT TASK 2
1. Prepare an email to the CEO (your assessor).
To
The CEO
From Student name
The recent study and tradition has been accessed
within the prior or consecutive through which most
of the employee retention and its relative sections
has been implemented through the perfect
significance. The different types of employee
retention and its relative significance has been
issued through the different approaches as per the
high quality of delivering related to the quality. The
high approach in quality and its level basin of
approaches has been comprehended through which
most of the quality are being configured through the
relative approaches. The work from home related
facility and their persistent management based
salary could be utilised through their proper and to
the point based assessment [26].
The high levels of qualities and its related
perspectives are in comparatively managed through
which most of the worker could very immigtritavie
be ended in working for the company basis
attachment. The allocated pressure would be the
easy to handle within the homely atmosphere and
timely convenience. This might be helpdesk
keeping the relative segments and their best
possible suspect to be concurrently managed. The
better utilization of having the better qualitative
management and its relative segments are needed to
be maintained through which the better acquisition
in this regard [25].
The higher perspective such as the related
persistence and their comparative level to be
utilized. The higher level of approaches and its
comparative segments in working condition would
be very significantly managed. The proper
significance and its level best approaches has to be
considered with the curve consideration of the
company. The high mere cane and its level based
approaches has been accomplished within the
proper perception/. The high quality of assignment
and its related significance to get proficient
management could be easily managed under further
higher control [7].
2. Develop a meeting agenda
Meeting policies:
The IPSO Appliances has been produces such
policies which has their current stage is developed
in the comparative higher prices. The meeting
policies are included with tie maintain the internal
rules of working and the timing to be constraint.
The time and place are constraints for the working
culture. The office based professionalism and the
ettiquute are needed to be maintained. The high
level of composition such as the level of continuing
the work level prospect could be highly achievable

prospective approaches to the best possible
engagement [24].
Meeting arrangements
As per the concurrent agenda of making the meeting
, it is very precious to make the meeting last about
10 minutes and thus by making the proper
approaches in the regard it could be very highly
appreciated through which most of the meeting
members are based on the high levels of agenda as
per the need. Thee method will have to be have
enough capacity of the higher perspectives [8].
Meeting rules:
● The meeting rule consisting more than 4
types of halls to be precise.
● The participants could not be leaving the
hall before the meeting.
● The different types of meeting has its
significant perspective which could be
meaningful to the company based meeting.
● The employees must have to follow the
notes taken at the chairperson desk [9].
3. Prepare an email to the staff who will be
attending the meeting
To
The staff
Company name
Place name
I would like to invite all of the staff who are
interested in an inning the meeting based on the
upcoming work from home facilitation. The high
quality basis work is related significance could be
easily comprehended which might make the
application of the pre imposed permission and their
related significance to be used at the proper level.
The insights of the meeting will help you all you to
clear the doubts that could be used through its
apprehension. The level of après which has been
conducted the different insights to be kept at the
note are the main sign incase which soul be resisted
through IPSO Appliances Australia. The company
has several internal policies that might be very
useful through the ultimate coincidence [17].
The significance of higher level based approaches
in the significant working facilities in the
capabilities are needed to be estimated. The time to
time based approaches will be very helpful
comprising the utilization based approaches through
which the better management of consisting
assignments are needed to be managed [23].

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The related significance in which the conservative
changes and its proclaimed aspiration will be
managed are based on having three high level of
quality as per the upper level to proceed. The best
possible aspect and its level based consideration has
been utilized in terms of employee retention. The
employee retention and its significant approaches
has been one of the best quality based appam to
maintain the office decoration that might be helpful
for making the utile sections of management to be
retained [18].
The meeting will start taking place in 19th Sept
2018 and it will be happening at ABC conference
hall which is located at 1213 street. It is being
advised to make the gathering within time so that
there is no other conversations which could make
the meeting to be less fruitful [22].
4. Conduct meeting with staff
The meeting conductance with the staffs of the
company has to be considered with different types
of management to be constantly managed. The
different types of management and its related
significance has been comprehended t which could
be utilized throughout the higher policies to be
concluded. The better application and its level best
approaches are needed to be managed as per the
level insiting the better management. The workers
are interested to adopt the work from home based
on flexibility as per the guide to make the internal
and external situation basis.
The great premise work is connected
noteworthiness could be effectively appreciated
which may make the utilization of the pre forced
authorization and their related essentialness to be
utilized at the best possible level. The bits of
knowledge of the gathering will help all of you to
clear the questions that could be utilized through its
fear. The degree of apres which has been directed
the various bits of knowledge to be kept at the note
are the primary significance which soul be opposed
through IPSO Appliances Australia. The
organization has a few interior arrangements that
may be exceptionally helpful through a definitive
fortuitous event [10].
The importance of higher level based
methodologies for working from home in the
noteworthy working offices in the capacities are
should have been assessed. An opportunity to time
based methodologies will be extremely useful
involving the usage based methodologies through
which the better administration of comprising
assignments are should have been overseen. The
related importance where the moderate changes and
its broadcast desire will be overseen depend on
having three abnormal state of value according to
the upper level to continue. The most ideal
perspective and its level based thought has been
used regarding worker maintenance. The
representative maintenance and its huge
methodologies has been outstanding amongst other
quality based appam to keep up the workplace
beautification that may be useful for making the
utile segments of the executives to the field [16].

The gathering will begin occurring in nineteenth
Sept 2018 and it will occur at ABC meeting lobby
which is situated at 1213 road. It is being
encouraged to make the social occasion inside time
so that there is no different confusions which could
make the gathering to be less productive
5. Write the meeting’s minutes
The working from home and the related facilities
are being considered which could be easily
managed in terms of the proper prospect. The
comparative assessment such as the meeting absent
succession its Leeds texts must have to be followed.
It has been stated in the meeting that make much of
the online based facilities are needed to be
considered as per the company advantage. This
would be very significant and meaningful in terms
of the industry, favor which is based on the
meaningful analysis [11].
The ultimate significance as well as the overall
presentation has been meaningful through the better
management in terms of better management. There
has been some of the guide and precautions which
ism be discussed in the different types of provision
[20].
6. Prepare an email to the staff who attended the
meeting
To
The staff
IPSO Appliances Australia
Australia
The meetings are needed to be concrete with severe
guidance that has been inserted through the proper
intelligence and their prospect to make the high
ratio of staying in the office. The aspect of getting
the siege nacre in their true aspect and maintaining
the work culture to be within the prospect, it has
been very similar to get along with the marginal
position. There are several staff related significance
to the configuration would be managed at the proper
significance. The high quality of management for
the meeting which would make the meaning of
maintaining the significance to be well advised. The
techniques and procedures will make the higher
amount of study to make the perfect as per the
management [21].

IPSO Appliances Australia
Position Paper
Introduction of Working from home
arrangements for IPSO Appliances
1. Introduction to position paper
The position paper is the guideline to provide the
work from home based segregation.
2. Rationale
The company has provided the working from home
situation which could be utilised in terms of the
better propositioin for the work to be enhanced.
3. Link to strategic objectives
The HR strategic plan such as the enhancement of
the company growth and the maintenance oft the
old employee to b retained as well as he knew
employees to make the company grow it has bene
tackle. The better aspect of making the availability
form the working home condition has bene
improved which could be evaluated for the better
option to be included through the better
assessment.
4. Benefits of working from home arrangements.
 More opportunity to grow
 More convince and comfort.
 Lesser time to lose.
5. Details of the companies that you have
identified and the working from home
arrangements they have adopted and outcomes.
ZYZ pvt ltd and PCD pvt ltd has been issued
through the development of the home arrangement
6. Proposed arrangements for working from home,
including who and when.
Machines and the other belongings such as the
internet has been considered to be used.
7. Obstacles to the introduction of arrangements
and solutions to address these.
Poor internet and less accessibility

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IPSO Appliances Australia
←
← Meeting Minutes
[Type of] meeting
Date: 19.9.19
Time: 10 Am to 2 Pm
Place: Abc street
Attendees
:
Director, marketing executive ,
founder, accounting officer
Apologies
:
Ite
m Description
Present and apologies
Review of previous meeting (if applicable
– delete row if not)
Action/resolution Who Status
Taken notes of the
drawbacks
Co-
founde
r
Solved
Item discussed
Outcomes
The main problems has bene denoted and
the actual significate of the problem has
ben identified. The identification of the
detailed sections has been managed
through proper action.
Item discussed
Outcomes
The meeting has the outcome of the
problem which has bene unaddressed
through the several times in the
organisation. these issues has been solved
Next meeting
Time: 10 am to 2 pm
Date: 1.10.19
Place: ABC street
Minute taker: Mr John Lewis
Signed:
Date: 20.9.19

IPSO Appliances Australia
Meeting Agenda
Meeting
Date: 28th September
Meeting
Time/duratio
n:
10 am 2 pm
Attendees: Senior Executives, Managers,
CEO, Chairman and Directors.
Chair: 30
Please bring
and/or read:
Digital devices such as tablet,
smartphones or mini laptop
Agenda Items Time
Allocate
d
1 Research on three industry media,
government organization and
events industry.
1 year
2 Implementation of ethical
leadership 6 months
3 Promotion of new consultancy
services to the Australian
customers
8 months
4 Promoting advertisements of
company’s products and services 6 months