Report: Communication Skills in the Glen-more Hotel Team

This report examines communication skills within the context of the Glen-more Hotel, analyzing the importance of effective communication in the workplace. It explores various aspects of communication, including verbal, written, and non-verbal methods, as well as the significance of active listening. The report delves into cultural and communication factors that can impact team dynamics, such as language barriers, cultural differences, and the influence of physical distance. Furthermore, it provides actionable strategies for managers to improve team communication, including the use of task software, feedback mechanisms, and fostering a diverse and inclusive work environment. The report emphasizes the need for direct communication, the role of leaders, and the benefits of various communication methods like video conferencing and face-to-face meetings. Ultimately, the report highlights the importance of a well-defined communication plan to enhance team performance and achieve organizational goals.

Communication

Table of Contents
INTRODUCTION:..........................................................................................................................1
Section 1:.........................................................................................................................................1
Present among the team of communication skills:......................................................................1
Section 2:.........................................................................................................................................3
The culture and communication skills factors:...........................................................................3
Section 3...........................................................................................................................................4
Improve the team's communication and managers will take justify action:...............................4
CONCLUSION:...............................................................................................................................5
REFERENCES:...............................................................................................................................1

INTRODUCTION:
The all information identify to report of the Communication skill is simple act of the
sharing information and transfer messages from one person to another person. And also one
person to other place. There are using languages, verbally, written, body languages, tone of voice
and non verbally etc. Glen-more hotel is over three level of stalwart pub and gour meet food,
harbour views with engaged rooftop and a cocktail bar.(Gudykunst, Ting-Toomey and
Chua,2018. ). Glen-more hotel addressees at 96 Cumberland street, the rocks NSW 2000,
Australia. They are provides good foodies' information for knowledge and full description on the
hotel from the Australia.
In report they will include the communication skills of among present team and the manager
justify the team improve of the communication skills or the culture and communication skills
factor.
Analysis Section 1
Communication skills of among present team:
Communication skills most important perhaps in the life skills. It is use pass information
to one person to another person, and they are understood what is said to them. It is very simplest
act; this is sharing information from one location to another location. It is using orally, written,
visually. Communication skills helps for professional career, social gathering and family life.
Today's a person heavily on sharing idea's and information, better resulting being location on
having great communication skills. Written and verbal communication can be understand easily
so these skills are order to share information accurately and quickly. Communication skills can
be considered of sharing and understanding meaning.(Berger and Calabrese, 2014).
Active listening:
 Active listening is process of listening to another that they bare working to explain
the information they are sharing.
 The people can create eye contact with them, turn their body with them, and they
can communicate know these are listening. They are created body language, that
they are listened and interested convey to them.

 Glen-more hotel company listen for employees feelings behind the talks and words.
There are does not judge listen to the what they said. They can show on the facial
expression like; emotionally, sadness, happiness, crying and so on.
Take-ave deeply understood of themselves and high relaxation. There are self-knowledge,
idea's etc.
Interpersonal communication is a listning skills. And there are more than learning skills needs
for effective listening. An active listener provides the speaker according their attention the
information and message so showing that their listening. These are use their body language and
facial expression to showing their engaged. They are given feedback then pass out the
judgement. Today's coming many listening barriers. It can help to increasing relationships and
solve issues, nowadays high stress and high tech of conversation in the world.
Analysis section 2
The culture and communication skills factors:
There are various types of culture and communication breakdown of factors. The
organization case of cross culture conversation, various types of diversity have been identified. It
is make a relationship between personal and business. The culture effective communication can
create difference between a successful company and a failing company. It's directly effect on
employee honesty, loyalty, retention and rising productivity. There are shown these factors;
The physical distance create between leader and employees communication, including
walls, doors, cubicles etc. and there are also involves continuous phone ringing, loud music and
room temperature high. Glen-more hotel company owner and employees between barriers of
communicate to distractions and breakdown.
Language is miscommunication, because when person from many destinations are
conversation with company. There different language speaking peoples assign different words to
use are unfamiliar and unfriendly with different terminology(Giles, 2016). Some peoples are
speaking Hindi, English, Sindhi, Urdu, and all that, because there are different languages speak
in country. Thus, Marks and Spenser company in various culture and different language using
between employee. So they are not understood easily then its affects to breakdown of
communications.

There are also different culture and religious peoples. They are different rules and
regulations following according their culture and religious. So culture and religion are given
which they view code and decode the information they receiving. There are many types of
effective listening, because Glen-more hotel company owner will communicate with their
employees so employees are listening their boss or boss can't speak clearly so they are not
understood, thus, owner and employees between create effective communication.
They are direct discuss for projects regarding issues and problems. That is
communication factor. Direct communication very stylish and high efficiency as well as
truthfulness. This is very valuable. Leader are Direct communication face to face conversation,
online or over the phone meeting with employees. It is direct approach(Dragojevic, Gasiorek and
Giles, 2015.). And indirect approaches indirect communication is using a people is thinking and
feeling, tone of voice and facial expressions. It is cross culture of knowledge to saying peoples
are indirect conversation. It is use to most of Indian peoples. The culture communication
including, power distance, time orientation, formality, gender, time focus, space, attitudes etc.
The culture communication affects by present past and future time to reflects the time
orientation. Marks and Spenser company focus on the future value of culture. It is concern of the
use of time respected by personal and cultures, separately regarding non verbal conversation.
The company owner noticed that their employees, they can motive and expressive. It is
formality. There are different culture have unique attitude around the path they conversation.
They meet before research and target culture, they are some time spend and allow doing cross
culture training and practices.
Analysis Section 3
Improve the team's communication and managers will take justify action:
A critical condition for effective communication on Glen-more hotel company team
members. A manger can use right way for improve the team communication. They can take
action for understand direct report their right way. They are using task software, feedback and
management for great work without rest or well order and care. A manger can making decision
of workplace with culture diversity. They can take proactive action to good build up. The Marks
and Spenser company manager can take steps to create sure and correct that cultural differences.
They can improve team, talk to another relevant person like manager, supervisor, owner, and
customers. They are focus on poor group of poor communication.

A manger to create constant flow of company activity and good team build, they are also
made sure clear and good ways to icebreaker and games. They can use to company and
employees between meetings, for mobile. They are join the company with trial communication
for using sources group calling, instant messaging, broadcasting, live video, chat, voice calling,
group of services, multi company, and emails. Its improved company work(Caughlin and
Basinger,2015. ).
A manger recruits a main leader and middle level of leaders, so leader take decision of
smaller groups. Leaders are creates simple and easier for team employees, they are discussed
with employees for projects regarding issues and personal problems. Manger makes different
groups, then they are distributes the work to employees and moving stress on single team
members.
Glen-more hotel manager distributes the work to group of employees. There are different
condition require various ways of conversation. It is including a video conference and working
of remotely, for a project. It is very excellent way of communication progress. So all persons to
need in contact with them. The best method of communication face to face meetings for house
project And email contact is very popular and past decades. Glen-more hotel company through
all employees to software and storage for the better reason. The project management software to
the board of across allows for transparency(Interpersonal communication theories. 2018 ). There
are all nationalities peoples available so they are different culture and religions from belong that,
when employees of ideology, languages, races and special ideas come into make something
unique. Team increasing exercise have lean thy used to improve conversation among employees.
CONCLUSION
The current study about researched communication skills developed the team. It was
improved the team, and a manager justified the action of communicated. It has changed the
communication skills. The Glen-more hotel company studied for communication skills research.
In report used good factors so affected by company team. It was created plan used for time
focused and full changed the team of company and improved communication skilled.

REFERENCE
Books and Journal
Berger, C.R. and Calabrese, R.J., 2014. Some explorations in initial interaction and beyond:
Toward a developmental theory of interpersonal communication. Human communication
research. 1(2). pp.99-112.
Caughlin, J.P. and Basinger, E., 2015. Measuring interpersonal communication. The
International Encyclopedia of Interpersonal Communication. pp.1-14.
Dragojevic, M., Gasiorek, J. and Giles, H., 2015. Communication accommodation theory. The
international encyclopedia of interpersonal communication. pp.1-21.
Giles, H. ed., 2016. Communication accommodation theory: Negotiating personal
relationships and social identities across contexts. Cambridge University Press.
Gudykunst, W.B., Ting-Toomey, S. and Chua, E., 2018. Culture and interpersonal
communication. Sage Publications, Inc.
Hargie, O., 2016. Skilled interpersonal communication: Research, theory and practice.
Routledge.
Online
Interpersonal communication theories. 2018 [Online]. Available through
<http://shodhganga.inflibnet.ac.in/bitstream/10603/76560/10/10_chapter%202.pdf>