Communication and Influence Skills Homework Assignment

This assignment showcases a student's understanding of effective communication and influence within an organizational context. The solution addresses theoretical questions regarding organizational protocols for information release, maintaining confidentiality, cross-cultural communication techniques, principles of negotiation, mediation, conflict resolution, and structured meeting procedures. Furthermore, it includes a practical application through a 'We Love Toys' simulation, detailing the process of preparing for a meeting with the shop owner, identifying the need for the meeting, clarifying audience information needs, and using an agenda. The assignment also outlines the steps for preparing and delivering a presentation at a forum, emphasizing the importance of stakeholder engagement and clear communication to achieve desired outcomes. The student demonstrates an understanding of how to influence stakeholders and drive change within an organization, supported by relevant references.

COMMUNICATE WITH
INFLUENCE
Name of the Student
Name of the University
Author Note

Assessment Event 1 –
Knowledge Questions
The Organizational protocols are :
 Level of transparency where the
decisions and various policies should
be determined in a transparent
manner.
 Identifying the recipients which
requires advance identification of the
intended recipients.
 An emphasis on reporting where the
lower level management should
communicate freely with the top

Explain the requirements
to maintain
confidentiality in the
workplace Proper labeling
 Limiting the access to the employees.
 Check out other agreements for
confidentiality provisions.
 Insert non-disclosure provisions in
employment agreements
 Exit interview for departing
employees. .

Explain techniques to demonstrate
principles of cross-cultural
communication
 Direct and indirect communications
 Impacting on the hierarchy on communication
 Impact of the time of the operations
 Avoiding the various conflicts in the organization (De
Buck et al 2018).
Principles of negotiation, mediation,
conflict resolution, and incident de-
escalation•Negotiation – 1) separate the people from the problem; 2)
focus on interests, not positions; 3) invent options for
mutual gain; and 4) insist on objective criteria.
•Mediation – The clients need to determine the rules of
negotiation with a contract. It also includes the principles of
imparity of mediator.
•Conflict resolution – the tendency in a conflict situation is
to react immediately and not loosing any opportunity.
•Incident de-escalation - the individual’s wants and
feelings, whether they are agreeing with the top

Describe structured and
inclusive meeting
procedures. Structured meeting generally uses visual aids
and a team environment in order to accelerate
the projects and amplify the quality of the
decision s, outputs and other variables. The
structured meeting environment is designed to
provide high quality information in a compressed
time frame (Parasuraman, Magnusson and King,
2018).
 In an inclusive meeting everyone gets a chance
to contribute to the voices of decision. The
facilitators is known to help the people prepare
the agenda in order to minimize the interruptions
. This process results in better outcomes.

Assessment Event 2: We
Love Toys Simulation
 In order to obtain a reliable information
to prepare communication I have to
meet the owner of the shop and
influence them to inculcate a new
model (World Health Organization,
2018).
 The need of the meeting is to help them
make understand the benefit of using
the new business model in their
business. It will help them earn more
revenue and maximize the profit
(Campbell, Mayr and Black, 2017).

Proof of Draft Email sent
to Shop Owner for the
meeting

Outcomes of meeting is promptly
summarised for action and
distributed

Task 3: Prepare to
Present at a Forum
 I have to give them the opportunity
to voice their concerns and address
the issues which they find it very
important. I should be very clear
about the roles and purpose of the
stakeholders and will let them know
what is expected out of them.

Task 4: Make a
Presentation at a Forum
 I will try to include the internal stakeholders
as because they consists of the management
and the staffs who will have the mentality to
bring a change in the organizational business
tool. I will have to influence them with
proper communication lead them by
bringing in proper examples. I will make
them believe the advantages of bringing in
the change within the organization and
inspire confidence. This will clear the goals
and help them achieve the task .

References
 World Health Organization, 2018. Stakeholders meeting on maternal interventions vigilance: safety
monitoring and surveillance in vaccine and other research settings: Domaine de Penthes, Geneva,
Switzerland, 20-21 November 2017 (No. WHO/EMP/2018.1). World Health Organization.
 Parasuraman, S.R., Johnson, S.L., Magnusson, D. and King, T., 2018. Meeting Quality Measures for
Adolescent Preventive Care: Assessing the Perspectives of Key Stakeholders. The Joint Commission
Journal on Quality and Patient Safety, 44(3), pp.146-154.
 Campbell, G.A., Lilly, A., Corstanje, R., Mayr, T.R. and Black, H.I.J., 2017. Are existing soils data
meeting the needs of stakeholders in Europe? An analysis of practical use from policy to field. Land
use policy, 69, pp.211-223.
 World Health Organization, 2017. Report of the second WHO stakeholders meeting on rhodesiense
human African trypanosomiasis, Geneva, 26–28 April 2017 (No. WHO/HTM/NTD/IDM/2017.04).
World Health Organization.
 De Buck, E., Hannes, K., Van Remoortel, H., Vande Veegaete, A., Vandekerckhove, P. and Taryn, Y.,
2017. Engaging stakeholders in the development of a mixed method systematic review in the
domain of humanitarian aid. In European Congress of Qualitative Inquiry, Date: 2017/02/07-
2017/02/10, Location: Leuven. Network Qualitative Research Leuven.
 World Health Organization, 2016. Accelerating Nutrition Improvements (ANI): mapping of
stakeholders and nutrition actions in three scaling-up countries in sub-Saharan Africa: report of the
second meeting, 10 February 2015, Kampala, Uganda.