Analysis of Communication Barriers at Learn English UK School

This report examines the communication challenges faced by Learn English UK, an English language school. It begins by defining communication and its importance in management, then delves into general theories of organizational communication, including Actor-Network Theory, Agenda Setting Theory, and Communication Accommodation Theory. The main body analyzes various communication barriers within the school, such as oral and cultural barriers, feedback policy issues, and a focus on personal agendas. The report then proposes strategies to overcome these barriers, like building effective relationships, encouraging vulnerability, and student evaluations. Recommendations include implementing effective communication channels, high-quality Wi-Fi, promoting mutual respect, implementing the right communication channels, constructing a new building, and promoting cultural activities. The report concludes by emphasizing the importance of effective communication for organizational performance and the need for strategies to address communication barriers.

Individual Report

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Analysis and Discussion.........................................................................................................3
Recommendations..................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Communication can be defined as the exchange of messages between two people with an
effective use of communication channels. It is important because it is associated with all the
other functions of management. The process of communication can be affected by certain
barriers (West and Turner, 2018). Therefore, it is important to develop strategies in order to
overcome the same. This report is based on Learn English UK, which is an English language
school based in London. The school has been dealing with a lot of issues lately due to which its
overall performance is getting affected. The report includes a discussion about the general
theories of organizational communication, barriers of communication as well as the strategies
that the school can adopt in order to overcome these barriers.
MAIN BODY
Analysis and Discussion
General theories of organisational communication
There are different theories of organizational communication that are implemented by
organizations in order to enhance their overall performance within the market. The different
general theories of organizational communication are explained below in context to Learn
English UK.
Actor-Network Theory (ANT) – This particular theory of communication suggests that
both human as well as non-human factors equally influence the success of innovation as well as
knowledge creation. It primarily looks at how networks are formed and how do they contribute
to the overall success (Habermas, 2015). Therefore, it can be said that both actor as well as
network are equally responsible for attaining these outcomes.
Agenda Setting Theory – The respective theory states that mass media organizations
determine what does the general population consider to be worthy (Borges-Tiago, Tiago and
Cosme, 2019). This is usually done by deciding on the amount of attention that a new story
receives.
Communication Accommodation Theory – The respective theory of communication
states that when adjust their individual styles as per the communication styles of others. These
changes that take place both verbally as well as non-verbally, are done in two ways (Luftman,
Lyytinen and Zvi, 2017). These are referred to as divergence as well as convergence, wherein

convergence is used to highlight the powerless individuals whereas divergence is primarily used
by individuals who belong to a group.
Therefore, these are some of the theories of communication that can be implemented
within an organization in order to enhance the overall performance as well as profitability of the
company.
Barriers of communication at LearnEnglishUK
The most important thing for having a long-term relationship is communication and it is the
exchange of information between people. There are many methods of communication and the
individual should be able to explain each other (West and Turner, 2018). There are many factors
which are affecting the communication and it is making them not able to explain things to the
people. The person should be skilled to make others understand what they want to say and
should be a good listener. There are many barriers to communication in LearnEnglishUK school
and they should be able to remove the problems of communication.
There are different customers for schools like teachers, students, directors, employees,
etc. and they want to increase the satisfaction by growth. The most important factor for
influencing the behaviour of students is the school because they can increase learning from
school. There are many barriers faced by them and they are affecting the students.
 Oral barriers- The oral barriers are affecting the communication of people because they
are not able to explain to people. They are not good communications and use things that
are not understand by people. The communication is important for exchanging
information and they will be helping the organisations to understand the needs of
customers (Nádai and Garai, 2017). The customers will be attracted by the organisation
when they have communication strategies. The LearnEnglishUK should understand the
needs of students and they should have strategies to find methods of barriers of
communication in schools.
 Cultural barriers- The organisations need to understand the behaviour of customers.
The people will have communication to exchange information and influence the
behaviour of customers. The culture of the people is important for communicating and
they will be making strategies to exchange information in the organisation. The
organisation will have communication according to the culture of the people and different
cultures have different barriers of communication. The students have cultural difference

and LearnEnglishUK will have to understand the needs of students and they should
reduce the barriers of communication. The students want more cultural activities to help
them integrate with students (Habermas, 2015).
 Feedback policy- The organisation should understand the needs of customers and they
should be able to communication with them the strategies of the organisation to improve
performance. The people will have communication when they are transparent with each
other. The organisation should have communication with customers to help them in
exchanging information (Novikova and Mylnikov, 2017). The students are facing
problem that they are not able to understand the teachers and they are not learning.
LearnEnglishUK should communicate with students to understand the needs and they
will be able to make strategies.
 Focussing on personal agenda- The organisations should focus on increasing the
satisfaction of customers. They should make strategies to help them understand the needs
of customers. They should influence the behaviour of customers by giving them better
products and services. They should satisfy the needs of customers and help them in
making strategies (Tukker and Tischner, 2017). LearnEnglishUK is focussing on making
money and they are not understanding the needs of students.
Therefore, it can be said that if these problems are not treated in an effective manner, they
can lead to becoming more serious. As a result, the organization will have to deal with all of the
negative consequences.
Company strategies to overcome these barriers
There are certain strategies that the respective school, Learn English UK can adopt in
order to overcome the barriers. The same are explained below -
Building effective relationships – This is one of the most important strategies that the
respective company should adopt in order to overcome the challenges as well as barriers that it is
facing (Berkenkotter and Huckin, 2016). This will encourage the students to communicate with
each other in an effective manner and thus, improve overall performance.
Be vulnerable – Another strategy that the respective organization can adopt is to be
vulnerable. Apart from this, if the students are facing issues, they should speak up about the
same to the top management. This will help the people in being aware of the problems.
Implementing this respective strategy will help the company in making sure that the management

takes appropriate measures to address the issues that the students are facing and thus, promote
effective learning.
Student's Evaluation – Apart from this, the students should be made aware about the
concept that they can evaluate the different services offered at the school (Berger and Roloff,
2019). Formal communication should be promoted as this will help in enhancing the overall
performance of the students. Therefore, these are some strategies that should be adopted in order
to overcome the barriers which have been discussed above.
Recommendations
The respective school is recommended to implement various effective communication
channels so that the students are able to communicate with each other in an effective manner.
Apart from this, the company is also recommended to install high quality Wi-Fi so that there is
no miscommunication. Mutual respect among the people within the organization should be
promoted as this will help in making effective decisions as well as understanding the opinions of
others. The college should also implement the right channels of communication so that
communication across the two schools can be done in an effective manner. Constructing a new
building is also one recommendation that the company can practice. The management of the
school is recommended to promote a greater number of cultural activities as this will promote
diversity within the school. And people who feel homesick, will be able to adapt themselves to
the same. Also, the management is recommended to promote itself online through various
platforms so that it is able to attract a greater number of potential students. As a result, the
overall performance will improve and the school will be able to enhance its profitability within
the market.
CONCLUSION
From the above report, it can be concluded that effective communication is one of the
most important components for improving the overall performance of an organization. Also,
students are an important component that can contribute to the overall success of the company.
Also, there are many problems that can act as barriers to communication. For instance, this can
include a lack of effective use of various channels, access to high quality internet and no
cooperation from the side of management. Thus, it is important to make sure that effective
strategies are adopted so that these barriers can be overcome. Ensuring that the students within

the school have access to a greater number of channels is important because it can help in
improving the overall flow of information among the employees.

REFERENCES
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