Analyzing Communication Barriers and Solutions: Mr. Fishy Case Study

This report examines communication barriers in a business context, focusing on the challenges faced by Mr. Fishy, a restaurant with a diverse workforce. The report identifies various barriers, including attitudinal, physical, and language barriers, and explores their impact on workplace communication, management, and productivity. It highlights the significance of cultural awareness and its role in conflict resolution and employee relations. Furthermore, the report suggests practical strategies to overcome these barriers, such as active listening, providing constructive feedback, and using simple language. The conclusion emphasizes the importance of effective communication for fostering understanding, resolving conflicts, and enhancing overall business performance. The report draws on relevant academic sources to support its findings and recommendations.

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Communication plays an important role in every
organization to send message in an appropriate
manner and addressing barriers and some strategies
to overcome from this. In the context of Mr. Fishy,
a fish and chips restaurant in Borough, London. It
has 20 employees as a full time and part time
positions, they all are belongs to different cultures
and age groups and worked together but the
expectations are differ from each other. There is
need to be implementing such policies to reduce the
communication barriers.
It includes the noise, distance, bad hearing, insufficient
equipment, speech, poor eyesight etc. create a obstacle
in the appropriate communication. These barriers are
impacts on the receiver's state of mind and creates
conflicts at company's workplace.
Effective communication is crucial in restaurants for
exchange of information between two entities. There
are many reasons why interpersonal communication
may fail. Some common barriers include several
categories that are as follows:
Business communication
INTRODUCTION Different kinds of barriers 2. Physical and psychological barriers
According to the Mr. Fishy case, languages of all
employees are differ because of their unique culture.
All are comfortable in using own language, specialist
Jargon and abbreviations so, it leads to obstacle in
understanding the actual message that results in
lesser the firm's productivity and profitability as
well.
1. Language barriers 4. Information overloaded and lack of focus
Access information leads confusion among audience
and results in low concentration towards the
information and messages. This will create conflicts
among the workers and they are unable to achieve
their targets on time.
3. Attitudinal barriers:
This is related to the individual’s perception which
prevent people from effectively communication with
each other. This may result in poor management,
conflicts, resistance to change as well as lack of
motivation.

Strategies to overcome communication
barriers
The above barriers need to resolve within the time
frame through effective communication by the skilled
communicator. There are several strategies to overcome
from these barriers that can be described as:
Active listening: It is a skill that can be acquired
with practice and this will take time and patience.
Active listening involves the hearing with all senses as
well as giving full attention to the spoke person or a
speaker. This helps in resolve the physical and
psychological obstacles.
Give constructive feedback: This is also
considered as a part of their communication channels.
Feedback which is given to the sender may be negative
but make sure that it is constructive in nature. It will
help in improving the interpersonal relationships as
well as improve the future communications.
Use simple language: This should be necessary
for Mr. Fishy, to use simple and easy language that can
be easily understood by the all employees because all
have different languages and cultures so, don't able to
understand the specific speech or words. So, this will
help to resolve the attitudinal barriers.
Impact of cultural awareness
Culture is an essential part of conflict and its resolution.
Although it is dynamic and changing in nature as well as
shows symbolic dimension of life. Cultural awareness
shapes the relationship understanding and prepare for
dealing with the harmony and conflicts that are presented
where two or more persons work together. It helps in
understanding the differences of people who belongs to
other countries as well as backgrounds and it is the
foundation of communications and it becomes central
when all employees have to interact with people from
other cultures.
Conclusion
References
Mai, R. and Hoffmann, S., 2014. Accents in
Business Communication: An
integrative model and propositions
for future research. Journal of
consumer psychology. 24(1).
pp.137-158.
Roth, S., 2014. The things that go without
saying: on performative differences
between business value
communication and communication
on business values. International
Journal of Business Performance
Management. 15(3). pp.175-191.
It has been concluded from the above case
study that effective communication is
essential for every organization to better
understanding about the message and
information. Displaying the barriers and
strategies which helps in resolve the
conflicts and generate cultural awareness
among employees to perform better as well
as increase the company's productivity and
profitability.