Communication Barriers and Strategies for Hilton Hotels: A Report

This report examines the communication challenges faced by Hilton Hotels, a global hospitality company. It identifies various barriers, including physical limitations of outdated equipment, language differences among employees, and complex organizational structures. The report emphasizes the importance of clear communication, especially with the opening of a new resort in Sri Lanka, highlighting cultural influences and the need for managers to promote understanding and acceptance among diverse employees. Strategies proposed include using clear and simple language, streamlining the organizational hierarchy, and adopting modern technology to facilitate effective communication. The report concludes by stressing the role of communication in information sharing and the need for managers to implement appropriate strategies to overcome identified barriers, referencing sources like Mai & Hoffmann (2014) and Steele & Plenty (2015).

Business Communication is the sharing of
information between the individuals outside and
within the organisation so that employee can work
effectively towards attaining the goals in proper
manner. This report is based on Hilton hotels which
is a private company operating in the hotels and
hospitality industry and has abroad portfolio of
hotels and resorts throughout the world. It is the
second largest budgeted hotel sector in United
Kingdom.
In order to promote the effectiveness of the
resort and provides emphasis on the security that the
resort provides such as taking care of the health and
belongingness of the tourist, it is necessary for the
Managing Director to properly communicate such
effective measures to its employees and develop
strategies to overcome communication barriers such as-
 In order to overcome language barriers, it is
necessary for the respective organisation to use
a common and a simple language i.e. English
which is easily understood to all the employees
and leads to effective communication.
In order to open its new resort in Srilanka, it is
necessary for the managing director within respective
company to properly communicate with its employees
so as to work effectively without any issues and
conflicts. Therefore, there are some barriers to effective
communication such as –
 Physical Barriers such as when the employees
within respective company uses outdated
equipment’s and tools during communication
which prevents the flow of information in a
proper manner.
 Language is a common barrier to effective
communication as employees within Hotel Hilton
are from different backgrounds which causes
difficulty in understanding and interaction with
each other.
 If the organisational structure within Hotel Hilton
is not clear and involves many levels of
management, it makes the interaction of the
employees difficult and leads to misguiding and
misinterpretation of information.
BUSINESS FOUNDATION
INTRODUCTION
Challenges and barriers to effective
communication
Devise and develop strategies for overcoming
communication barriers

 In order to overcome organisational structure
barriers, it is necessary for the managers at
Hotel Hilton to minimise the levels of
hierarchical management by adopting flat
organisational structure and encourage
employee participation by involving employees
in decision making process so that it leads to
open and honest communication and motivates
the employees to perform effectively.
 In order to avoid the physical barriers to
communication it is necessary for the
employees to use updated modernised
technology so as to interact and communicate
effectively with its subordinates.
As the respective company is opening a new
resort in Srilanka which is in another country, this will
arise cultural influences of communication and
negotiation process. Effect of culture on negotiation is
categorized into intercultural and cross cultural, as
intercultural negotiation results in negotiations with one
own culture and cross culture negotiations means
difference between individual from different cultures.
Moreover, employees are from diverse backgrounds
within Hotel Hilton, therefore it is the duty of the
manager to make the employees aware about the
different cultures and allow the employees to accept
other employee’s values, beliefs and norms towards
working. This will create harmonious environment at the
work place and therefore all the employees can work
collaboratively.
From the above poster, it has been concluded
that, communication plays a great role in
communicating and sharing of the information among
the employees within the organisation. It is necessary
for the managers to opt various organisational forms
of communication according to the type and speed of
information which needs to be delivered to its
employees. Moreover, there are various barriers to
communication in which manager should adopt
different policies and strategies in order to overcome
the same.
Conclusion
References
Mai, R. and Hoffmann, S., 2014. Accents in Business
Communication: An integrative model and
propositions for future research. Journal of
consumer psychology. 24(1). pp.137-158.
Steele, G. A. and Plenty, D., 2015. Supervisor–
subordinate communication competence and
job and communication satisfaction.
International Journal of Business
Communication. 52(3). pp.294-318.
Amaya resorts. 2018. Available through:<
https://www.amayaresorts.com/>
Hilton Myrtle. 2019. Available through :<
https://www.expedia.ca/Myrtle-Beach-Hotels-
Embassy-Suites-By-Hilton-Myrtle-Beach-
Oceanfront-Resort.h19692.Hotel-Information>
Demonstrate awareness of cultural
influences on communication and
negotiation.