Impact of Communication Barriers on Employee & Org Performance: M&S

This report investigates the impact of communication barriers on employee and organizational performance within Marks & Spencer. It begins with an overview of Marks & Spencer and identifies the lack of communication among employees as a key issue. The research aims to determine the importance of communication between employees and managers, analyze the impact of communication barriers on performance, and evaluate the strategies adopted by Marks & Spencer to improve communication. The research questions focus on the importance of communication, the impact of barriers, and the strategies for improvement. The study adopts a positivism research philosophy, a deductive approach, a survey strategy, and a quantitative research choice, utilizing both primary and secondary data collection methods with probability sampling. References to relevant academic sources are included to support the analysis and findings.

Impact of barriers of communication on employee and
organisational performance

 Introduction
 Research project objectives
 Literature review
 Research methodology
 References

Overview of the company and identified issue
 Marks and Spencer is one of the leading British multinational
retailing brands. The company was founded in the year 1884 and the
founder of the organisation is Michael Marks and Thomas Spencer.
 The identified issue within the current investigation is lack of
communication prevailing between the employees.

Research aim
 To identify the impact of barriers of communication on employee
and organisational performance. A study on Marks & Spencer
Research Objectives:
 To determine the importance of communication between employee and
managers within an organisation
 To analyse the impact of barriers of communication on employee and
organisational performance within Marks & Spencer
 To evaluate the strategies adopted by Marks & Spencer for improving
communication level in the workplace

Research question
•What is the importance of communication between employee
and managers within an organisation?
•What is the impact of barriers of communication on employee
and organisational performance within Marks & Spencer?
•What are the strategies adopted by Marks & Spencer for
improving communication level in the workplace?

 The main reason behind conducting the current investigation is
to gain deeper understanding about the Impact of barriers of
communication on employee and organisational performance.
 It is seeing that for the organisation it is very important to
have smooth communication system in order to improve their
overall performance. The present research also highlights the
strategies adopted in order to improve the communication level
within the workplace (Horváth and Szabó, 2019).

 As per the view of Yadav and et. al (2018), there are various
importance of the communication between employee and mangers
within the workplace
 According to the view of Tortorella and et. al (2021), there is a
negative impact on employee and organisational performance due to
various barriers in the communication.
 As per the view of Ali, Paris and Gunasekaran (2019), there are various
strategy that can be adopted by the workplace in order to improve
communication level.

 Research philosophy: Positivism
 Research approach: Deductive
 Research strategy: Survey
 Research choice: Quantitative
 Data collection: Both primary and secondary
 Sampling: Probability

 Abubakar, A.M., and et. al, 2019. Knowledge management, decision-making
style and organizational performance. Journal of Innovation &
Knowledge. 4(2). pp.104-114.
 Horváth, D. and Szabó, R.Z., 2019. Driving forces and barriers of Industry
4.0: Do multinational and small and medium-sized companies have equal
opportunities?. Technological forecasting and social change. 146. pp.119-
132.
 Yadav, V., and et. al, 2018. An appraisal on barriers to implement lean in
SMEs. Journal of Manufacturing Technology Management.