Addressing Communication Barriers: A Report on Go Travel's Challenges

This report examines the communication challenges faced by Go Travel, a travel company, focusing on issues such as language barriers and cultural differences among its international staff. The report identifies the negative impact of these barriers on customer service and internal operations. It highlights the importance of timely communication and the use of clear, accessible language. Furthermore, the report suggests practical strategies to overcome these challenges, including language training programs, the avoidance of business jargon, and awareness of cultural influences. The overall aim of this report is to provide actionable recommendations for Go Travel to improve its internal communication, enhance customer satisfaction, and optimize business performance by addressing communication barriers effectively.

Go Travel which is a travel company which is
mainly based in London and organise holidays for
Europeans. The manager of the organisation have
decided to open new offices in Europe. Currently
the company is receiving many complaints from the
side of customers. According to them staff is not
organised properly and there is no communication
between the offices. While interacting with
employee’s manager came to know that they avoid
contact with workforce from other countries
because of their insecurity about their language.
The manager have decided to implement new
policies to encourage staff to communicate
effectively.
There are various types of challenges and barriers
which are faced by individuals while communicating
with each other. All of them are as follows:
Ignorance of timely interaction
Language barriers
BUSINESS COMMUNICATION
INTRODUCTION Common challenges to effective
communication Ignorance of timely interaction: When manager of
business entities such as Go Travel ignore to interact
with the staff members on timely basis then it may
create communication barriers. In order to make sure
that all the duties are performed by staff in systematic
manner it is essential for top level executives to
communicate with them on regular basis.
Language barriers: When staff members of a
company such as Go Travel are not from same culture
then they will speak different languages. Due to this
they may face problems to interact with each other. As
the employees of Go Travel are not able to
communicate with others from different countries
because English is not their first language therefore it is
resulting in problems for the organisation.

It is very important for the managers of all the
organisations to make sure that they are
formulating strategies to overcome all the barriers
which are affecting organisational performance.
Some of the could be used by Go Travel to resolve
concerns of customers are as follows:
Avoiding business jargon: It is one of the
main strategy which could be used by the
managers and staff members of Go travel to make
sure that they interact with staff of other countries
properly. It will be beneficial to perform all the
jobs that are allocated to them in systematic
manner.
Culture leaves impact upon communication and
negotiation. Culture influences the way in which
individuals behave and interact with each other. As
the staff of Go Travel is from different countries
where different cultures are followed therefore it is
influencing their communication. It is essential for
individuals to be aware of all of them so that
possibility of negative influence of them upon their
negotiation and communication could be ignored.
From the above discussion it has been analysed that it is
vital for managers of companies to adopt effective
strategies to ignore communication barriers. These are
avoiding business jargon and conducting language
training programs for staff.
Cultural influences on communication
and negotiation Conclusion
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Strategies for overcoming
communication barriers